The pool with mountain view was incredible!! The hotel is clean and comfortable and plenty to do for children of all ages. The restaurant is very good, fresh food cooked on site and excellent choices for breakfast and dinner.

The beds weren't an ideal set up for us, the "twin" beds were set as a double, but we had selected twin for the children to be sleeping in separate beds, this wasn't possible with the setup of the room. The sofabed was insufficient for two adults. We ended up three (two adults and a child) in the twin beds and one child on the sofa bed. Not the most comfortable for a hotel break that wasn't very inexpensive.

We had a lovely stay at the hotel overall. The food selection and quality were absolutely amazing – definitely a highlight of our trip. Our room was a bit small for three people, but the breathtaking mountain view from the window made up for it. One of the best features was the pool area – both indoor and outdoor pools were warm, clean, and very family-friendly, which we really appreciated. The location is also great, close to everything we needed. It was also nice to have baths in the bathrooms. Food at both restaurants was excellent.

The hotel itself is good, although it’s showing signs of age – the curtains had small holes and the bathrobes were quite worn out. Getting around the hotel was a bit of a struggle. It’s a large building but only two elevators were working, and they were incredibly slow – which made going up or down a frustrating experience.

Breakfast was amazing with so many differet choices of delicious food in all imaginable categories, buffet style. The nearby Polana Szymoszkowa cable car is directly accessible from the hotel entance for a convenient ski-out experience. There is also a fully equipped ski rental booth righ next to the hotelás entrance. The hotel is animal friendly, so lots of pets all around, and also family friendly with a huge in-house playground area suitable for children of all ages. The welness area is also very accommodating and fully equipped with all the essentials in a nice athmosphere.

At times it felt a bit too much with all the kids and animals running arround, but there is possibiility to find some relaxing quiet spots too :)

With a very nice view and nice clean room. Beautiful spa as well.

If you like dogs and many kids, then it is the place for you. We didn’t like that. Also be aware that the all swimming pools on the photos are not included. Staff gave us wrong information, we walked the whole circle to get down there and were very disappointed that it wasn’t included as said by the staff. No english speaking service in the bar, and you couldn’t add it to your room bill. Had to pay immediately. Unfortunately everything closes at 22 so nothing to do there after that.

Kasprowy is a stunning hotel — spacious and full of charm. From the moment you enter, you’ll fall in love with the high terraces and breathtaking views — perfect for a coffee, tea, or quick snack. The pool area is amazing, and it truly feels like a place to relax like a queen or king. All rooms offer gorgeous views and private terraces, adding to the overall experience. The hotel is also within walking distance of Zakopane’s center, making it both peaceful and conveniently located.

I really enjoyed my stay, and overall it was a great experience. One small point to mention: the elevators (there are three) are quite slow. While they can fit more than five people, it can be a bit frustrating when you’re in a rush. I was also surprised after dinner at the Grand Kasprowy restaurant to receive a handwritten bill on a piece of paper. I tried to explain to the waiter that this isn’t a professional way to handle payments, and I was hoping for an apology — but unfortunately, he insisted on his own explanation instead. A few small things, but they stood out during an otherwise lovely stay.

We have been visiting this hotel numerous times up to the 2020 just before the Covid lockdown. And now, since then, we have visited it again. The hotel has undergone some major refurbishments and it was absolutely needed. The rooms are very light and cosy and the style is just perfect for the amazing highlanders’ village. I have 9 out of 10 as some improvements / fixes are needed such as carpet that is split near the lifts for instance where I tripped over. Not an issue for me as we laughed it off but I guess it could just a matter of time when someone does the similar thing and will hurt themselves. Breakfast is absolutely perfect with so much choice that you’d have to be there for two weeks or longer to be able to try everything you want. I highly recommend this hotel despite some minor issues.

The hotel has some really nice views of the Tatras, and is located in a quiet place on the outskirts of Zakopane. We were unlucky enough to visit on a day where it rained almost the whole time and weren't able to see as much of Zakopane as we wanted, but the day wasn't wasted: with two pools, a chairlift and at least two restaurants in the hotel, we had a really nice time at the hotel instead! The breakfast and dinner buffets are really nice, and if you're lucky (or patient) you can get a table by the window with a view over the mountains. We had a really comfortable stay! The hotel bus is also very useful.

The hotel is a little way out of town and there are currently roadworks nearby, which means that no public buses go that way. It's worth taking a Bolt or enquiring about the hotel bus, which runs hourly.

Indeed a very good hotel with great facilities. Very good pool with dedicated kids area, great play room not only for the smallest one, nice fresh rooms. Breakfast was good and we also were paying extra for the dinner at the same restaurant which was well worth - excellent choice and great value for money. If you ski, everything can be arranged at the hotel and there is a slope with ski in/ski out.

The main hostess at restaurant was very agressive - one of my children didnt come for breakfast and we wanted to take a jogurt and a banana for him - she made a whole mess of out it not allowing to take products from the breakfast which was very unpleasant

The positioning close to the ski slope. The food variety on breakfast and dinner. We liked the fact that it had a ski room (but there is room for improvement - skiers should be able to exit and enter the hotel on the hallway where the ski room is, and not go through reception)

Elevators. Elevators. Elevators. Only 2 elevators work out of 3, and they are very dated and slow - so you usually have to lose time waiting for the elevator (usually 2-3 minutes). The price is bombastic (similar to Switzerland) and doesn't match the quality and the room size. Bar staff has no english knowledge...

I had a fantastic stay at this hotel! The view was absolutely breathtaking — whether it was sunrise or sunset, the scenery was always stunning. The breakfast selection was another highlight, offering a wonderful variety of fresh and delicious options to suit every taste. The swimming pool was spotless and well-maintained, making it a perfect place to relax. Overall, everything was clean and well-kept, and the staff was friendly and attentive. Highly recommend for a peaceful and enjoyable getaway!

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