The hotel was beautiful. The staff were fantastic. Very accommodating as my mam has mobility problems and osteoporosis and couldn’t manage any stairs so they changed her room immediately upon checking in. The hotel restaurant was lovely and the polish food was beautiful. The woodwork is stunning. Never stayed anywhere like it before. Lovely and warm hotel. Comfortable beds. Lovely rooms. Our’s had a balcony overlooking the Main Street with beautiful shops, markets and lovely views of the tatra mountains. The hotel has 2 buildings. The original has no lift to access floors but the new building has a lift so if you do have mobility issues you can always send them a message to explain you need a room in the new building which is just across the road. It’s so near. We all loved this hotel and will definitely recommend it to all my family and friends. Thanks very much once again.

Nothing at all.

The hotel is on Zakopane’s main road. It has a mountain feel. The room was in the attic with the mountain views. The breakfast is superb as is the restaurant!

The smell of the bed cushion was terrible. It needs to be cleaned. The fact that there was no lift to our room- But the luggages were transported up and down the stairs :) The pool opens very late at 12. The receptionists need to be more client friendly- a smile, a nice good morning does wonders- a helpful attitude would improve your ratings. They seemed very busy all the time. A couple of usb drives/c plugs would improve the service. Small milk could have been added next to the tea in the room.

Amazing room, shame there was no lift as we stayed in the third floor. This didn't bother most of our party so was not major. Staff were amazing, room was amazing, top floor with exceptional view of the mountains. Room was cleaned daily with new towels and facilities were awesome. Pool was a little cooler than expected but ok and sauna was great size. Be aware that they're is no male and female changing rooms at the pool unless you change in the private showers. Also to get to the pool go along the forest floor and up some stairs. A little walk but not far at all. Windows that you could open in all rooms, air con, tvs in all rooms, amazing. In the double room the double windows opened fully and gave a great view up the street. Such great views from all rooms. Location was amazing, right in the heat of the main Street. You could hear the music playing from local places and the restaurant attached looked good, although I didn't eat there. Top floor room have amazing views, two seperate bedrooms within our room plus a pull out sofa bed and separate private bathroom for our party as well as using the pull out bed as a sofa in the communal area.

Beautiful hotel, unbeatable location, friendly & efficient staff, comfortable rooms, great breakfast, great pool & sauna, & the dining area was so pretty. Just a one night stay but definitely something to remember.

It is very difficult to fault this hotel. Our stay here was memorable for good reasons. I would point out that there is no elevator in the main building so the steps were a bit of a struggle for my dad. He'd loved to have come back with my mother but she would not have handled the stairs. Reception advised there is another building opposite (building without the pool & sauna) which had an elevator so she would have been okay there. This was not a problem for us during our stay.

The location of the hotel was perfect. It is directly located on the main street. The bus stop for the buses to Morskie Oko was just 3 minutes' walking distance. The staff were amicable and informative. They definitely deserve 10/10 comfort and cleanness.

The economy Double Room doesn't have air conditioning and minibar. The information provided by the hotel is correct. Honestly it is my mistake that I didn't pay attention to whether the room was equipped with AC and minibar when I was booking. It is a bit of a disadvantage for the summer- early autumn bookings. The shower was very small, despite the huge bathroom.

Perfect location! Reception staff were very friendly and conscious! Facilities were great but often busy. Great value for money, if you wish to stay in centre of zakopane.

Someone's bathroom was adjacent to our bedroom, so we could literally hear our neighbours using the bathroom with every body movement imaginable. Literally against our head board. Being completely honest the breakfast was also a bit sparse and very limited at times. Restaurant staff were unpleasant and rude at times.

Location was central if a bit noisy at night. Food was great and the balcony was a great place to eat and watch the world go by. Comfy rooms, lovely free indoor pool and fantastic breakfast. The staff were all so helpful and great, bar one. We were given an excellent packed lunch for an early start missing breakfast. Reception helped with local information and helped book a day trip and were really friendly.

One older waitress served us supper on the balcony on the first night. She made us feel so unwelcome that we ate elsewhere on the remaining 2 evenings. Everybody else was lovely. A pity as we really enjoyed the meal and location.

We stayed here for 5 nights. Location is great. Although the street is very crowded, we were not disturbed by the noise in the room. Hotel itself looks great in wooden design. Room with balcony was nice, clean and comfortable. Breakfast was really delicious: Local cheese, freshly cooked eggs by your taste, veggies, fruits and cakes everything you will need here. Many thanks to reception and restaurant staff for being so nice and helpful. We’re impressed by this 3⭐️hotel, where service is literally 10/10. We are definitely planning to come back in winter.

The hotel is clean and has a nice cabin wibe, super romantic for couples. Great location just by the main walking street with alot of restaurants and shops. The rooms are big, big beds and big toilet. Fresh water on arrival. The staff were very friendly, we wanted to stay a extra day and wanted to skip a breakfast one day, which was no problem. They were super friendly to tell us how to pay the parking. For me this stay felt like a 4 star hotel, they service and breakfast was amazing with a chief making egg dishes. Homemade bread and desserts. Sauna and pool was top class. The hotel is 2min away from a Lidl market.

Maybe better parking choice, would have been nice. Its hard to reserve a parking slot and it can be a little hazzale to get a spot just right next to the hotel. Parking cost is 80zlot for a full day from 8 to 21. Thats just how it is around Zakopane city center. The view was just a parking slot, you will have to enjoy the view from the breakfast areas, which is top class.

Very delicious breakfast. Especially fresh pancakes were very tasty. Location is perfect, restaurant is very good and Hotel SPA area lovely with fresh towels. We stayed in the main building and I was able to pay for parking next to the hotel. Staff was very friendly and helpful. Room was on the smaller side, but pretty with dual aspect windows. Beautiful views everywhere.

My room was not very clean everywhere. Bed sheets were fresh, but there were empty beer bottles and cans inside the cabinet, maybe because there was no bin in the room. Standing lamp wasn't working and was full of spider webs. There was no fridge in the room to keep some drinks cool while it was 33 degrees. I've got the feeling the room price was slightly over my expectations despite it was high summer season. However few years back, I was able to book two nights in a five star hotel opposite what was literarily impossible this time.