The reception staff Lilianna is very friendly, fun and informative. She marked all the interesting places on a hardcopy map for us, which is very handy. Her recommendation of the lunch place at Machado de Castro National Museum is great. The view is wonderful and the 5 tapas is of great value. She also helped us reserve a table at Santa Cruz Cafe for the Fado performance at the evening. We enjoyed it very much. Nowadays it's quite rare to have warm human touch at accommodation so we really appreciated Lilianna's enthusiasm. The place is less than 5 minutes walk from Coimbra Train Station (with connection to Coimbra B train station). While it's an easy walk to all the attractions in the old town, it's also quiet at night. The shared kitchen on the 2nd floor is adequate.

The double room is quite small, but it's all good for one night. The wifi is a bit weak, we need to open the door of the room to get better reception.

Coimbra City Charm is located in the small streets of the Baixa neighbourhood, right next to the heart of the city. There are some nice places to eat and drink very close, but if you prefer to explore Coimbra Alta and check out the historic university buildings, those are in walking distance as well. The rooms are very clean, the bed was comfy and the en suite bathroom with a shower, sink and toilet very handy. The room truly was hotel-level. There is no breakfast, but there is a small kitchen on each floor which enables you to prepare some food for yourself and has coffee and tea for free as well. The staff was also very friendly and helpful, communication was clear and easy.

I have no complaints. The room I had and the services provided were great for the price I paid, so I really have nothing to criticise.

Breakfast wasn't included but there was a kitchen, providing free tea and coffee with a refrigerator and sufficient seating. Hotel was very beautifully designed and immaculate but might prove a problem for visitors with heavy luggage as there was no lift. However, the manager took our suitcases up to our room and a lovely female employee insisted on taking them down for us on our departure. Good location near the high street as well.

The stairs could be a little bit of a problem but given that the manager and a female employee helped us with the suitcases both up and down the stairs, I certainly wouldn't complain about them.

Fantastic location: in the unhip old part of town but just a 10 minute walk to the centre of things. Nice to have a well-equipped shared kitchen but it’s really tight if there are more than 4 people in the kitchen. There is only seating for 6. Friendly staff. Really clean completely updated place. The third floor rooms (we stayed in one) have sloped ceilings which means there is no way anybody taller than 4 feet can stand next to the head of the bed. Also the only window is a small pop up roof window. Better rooms are on the second floor but that’s where the kitchen is so could be noisy. The walls are pretty thin in all the rooms. Still, I think it’s fantastic value and would stay here again.

The location was perfect for me, right in the heart of the old town. It's a 20 min uphill walk to study at the university. The accomodation could not have been cleaner and the kitchen comes surprisingly well-equipped. You can cook a proper meal and enjoy doing so, which made a lot of difference when it came to stretching my budget. CLose to a wide range of restaurants and cafés if you want someone else to take the strain. Biggest thank you has to go to the amazing Liliana who seems to do all the jobs! I haven't met anyone this generally helpful and friendly in any other customer-facing role. She's full of advice, good ideas, and extra little bits of care you didn't know you needed, like when to remember an umbrella because it would be raining later. I will return!!

It was exactly as described for me, nothing to dislike at all.

Nice little place on a pedestrianised road near the train station. The rooms were clean and functional, and pleasantly decorated. Staff are friendly and helpful. We were kindly allocated the room that we requested, and it was quiet. Breakfast room is ok and well-supplied with utensils, if you don't mind a communal experience.

The room was indeed very small, so it would be helpful to have a few more hangars (there were only 3), some hooks or rails for hanging towels, maybe a shelf for storage, and a place in bathroom for toiletries...there really was not enough storage in such a small room. Be aware that there are a lot of stairs to top floors, if that matters to you.

We loved this hotel and would stay again. The location is great - we were able to walk with our bags from the bus station and it is also super close to all the heritage town attractions. The communication was excellent and the staff were lovely and made us feel very welcome. The hotel is very clean and tidy and the bed was comfy and the towels soft and fluffy.

We loved the hotel. The only thing I would say is, if you are tall the rooms on the 3rd floor have a sloping roof - mind your head!

The host was amazing....super friendly, helpful proactive. fresh towels in the morning, unprompted advice on where to visit/eat, etc. really, really great stay. fantastic location, right in the heart of the Baixa but not noisy at all.

This is a great stay for 1 or 2 nights, but longer than that, the room (our room at least) might feel a little cramped. We were in the two room with a bath and there is only one window so I could see people with claustrophobia issues struggling. That said, I/we would completely stay here again. As others have noted, this is a walk-up building, so I would not recommend this for people with accessibility issues.

It is a small and cute hotel with comfortable facilities. It is close to the station and the main attractions in Coimbra. Liliana provides outstanding customer service and made me feel welcome right from the start and throughout my stay. She recommended sights and restaurants. The room was small, very clean and comfortable with everything one needs. The ensuite bathroom was fine. I was on the 1st floor and had the use of a kitchenette next to my room. There is also a well equipped shared kitchen on the 2nd floor with complimentary coffee and tea. Highly recommended.

In the city centre and very close to Coimbra Station, even closer, if you walk down the side entrance on platform 2. Having two kitchens, the larger one had all the facilities that you would need. Kitchens were always clean and extras such as oil, spices, teas, and coffee provided. Saved money on eating out. A mini preco next to the station and a Continente short walk away. Rooms clean and comfortable. Laliana, the host, made me feel like I came to stay with a friend. It is a modernised traditional house, not a purpose built hotel, so expect steep staircases and leaning floors. There are no ground floor rooms, so I requested a lower floor, and Laliana helped me up the stairs with my suitcase.

Bathroom sink only big enough to brush teeth. Disturbed by noisy guests in the early hours.