Lovely clean and views over river were stunning. Staff were friendly and extremely helpful.

The only thing that let it down but would not stop me staying again was the breakfast was cold and the toaster needs replacing.

Hotel was spotless Pool and view was amazing Rooms were very comfortable and clean and quiet

Service at the bar was poor Food at the bar was sometimes cold due to the poor service

Hotel was beautiful, so modern, tasteful decor, floral theme, rooms & bathroom lovely, staff v helpful and friendly, location perfect - on the river with lovely terrace, pool and easy to get into the hustle of porto

Organisation at breakfast

Beautiful view. Hotel is very clean and comfortable. Breakfast was included, which was very good and a beautiful setting on the river.. next to park, which was very walkable. Taxis were easy to get. Would suggest a car and there is parking available. Hotel restaurant did have lunch and dinner and also a bar menu for light snacks. indoor pool and gym and an outdoor pool. The staff was amazing and very accommodating and helpful.. highly recommend this hotel. They had a mini bar with four choices, which was restocked a daily for free with soda, water, and juice..

No snacks,.. like vending machine or sellable snacks ( chips, pretzels, candy…behind the counter…. for days when you’re inside and it’s raining.

Breakfast was awesome. Lots of food and big variety. All fresh and being replenished often. Location is not close to the center but as we drove it was not an issue for us. We parked outside, there is not much space but we were lucky and no need to pay extra for the hotel parking.

It is not what we did not like, we just found the restaurant of the hotel very expensive. The restaurant is great as per atmosphere, food, staff. We were very well served but the food it is quite expensive and we could have the same experience for a lot less. On top of it, if you want to include wine, even if Oporto wine, the total of the meal goes up incrementally. Of course you would expect the wine to be more expensive than in a supermarket, but the prices there are well above expectation.

The staff was amazing, everyone who works there was super nice and kind. I love the location of the Hotel, the view of the river was gorgeous, quiet place, very clean, loved the theme of the Hotel. The breakfast area was very nice and comfy. We will come back to this Hotel for sure in our next trip to Porto!

The mattress, for our taste, was a little firm. Please take this like a positive criticism :): The breakfast was nice with different options, but the scrambled eggs (both days), sadly not was tasty at all, had a weird taste and texture, and is my fav thing in a breakfast :(, next day I get the sunny side eggs and since they leave it in a warm place covered, they overcooked. I think that for a 5-star hotel, they can have a person doing the eggs for the clients, is a nice option and guarantee that always is made perfectly :) For the bacon, they can have the options of better done or less done (that all was) some people (like me hehe) like them more crispy :D

Beautiful position overlooking the Douro with great views. The rooms and bathrooms were excellent and well fitted, though storage was limited if staying more than a couple of nights. Lovely to have balconies looking over the river. Staff were very well trained and helpful, and all spoke good English. Julia Borges in the evening restaurant was particularly helpful and friendly, as were the reception team, including Jorges. It was noticed by staff that we were celebrating a big birthday, and gifts were left in the room for us - a great touch, much appreciated. Buffet breakfast was superb, and extra items could be ordered at no charge. Good car parking at no cost.

Evening restaurant was overpriced, and geared to expense account dining - €5 charge for tap water, €3.50 each for bread roll, and all accompaniments to main courses are charged extra. The clientele were a somewhat captive market, as there is no local alternative restaurant.

This was our second stay at Pestana Douro and the hotel, its facilities and staff are simply the best. The staff is very attentive and there to help you enjoy every minute of your stay. And, there is a lot to do at Pestana Douro itself, from enjoying the beautiful rooms with comfy mattresses to trying out the gym, indoor and outdoor pools and spa services. The breakfast is super tasty, with an excellent variety of cheeses, meats, pastries, warm and cold dishes for an English and continental breakfast. The restaurant and bar serve exquisite food and cocktails. And, if you want to take a stroll around, the Douro riverside is just by the hotel!

Breakfast, value for money. Welcoming was great and received even welcome drink with fruit platter from the guest service manager in the evening. The hotel has no sauna or steam room however, the inspector of the room informed us that we could use indoor pool, sauna and steam room of the next Pestana hotel and liked it. The breakfast is great and had everything. So amazing with the prosecco and hot foods and fresh orange juice. Like the glas wall of the shower. Really special designed. Great staff at the reception, restaurant and housekeeping.

General cleaning was not really that great. The wall of the shower needs proper deep cleaning. The kettle was awfully dirty amd smelled like a shit. Asked for another one before go out but it took so long time.

Value for money, the pool and bar area. Cost of food and drink was reasonable.

Breakfast was the biggest let down. Hot choices not advertised to us just word of mouth. Coffee was horrible and there was only one coffee machine for us to use with a line all the time. Staff were unavailable, plates only cleared if asked. Reception has limited seating and when air crew are awaiting pick up they dominate the seating areas and the breakfast area as well. As paying holiday guests we should not play second place to these corporate guests.