The Owner, Rui, is an exceptional hotelier. He does everything possible to ensure that you are properly looked after. He will help out with recommendations on places to visit, details of transport required, and up to date information on all manner of things. This he does with a friendly smile, and care for his guests. We had booked to visit some local castles. A number were shut because a storm had felled trees on the access roads. Rui updated us on a daily basis about whether we could visit them or not. The choice for breakfast was brilliant, and we were delighted with it.

Nothing.

My wife and I agree that the Breakfast and General Manager (Rui) were both excellent! The location make walking around Sintra easy and convenient. We used Uber and Bolt to get to some of the main attractions and the rates were generally very good compared to what I was used to in Atlanta, GA, USA.

Sintra is very hilly therefore if you plan to walk a bit, come prepared. There are a number of stairs to get to the hotel and also to our room. (However, the General Manager was very insistent and willing at all times to assist us our luggage. )

I liked everything about this hotel It is family run and Rui was amazing offering advise on where to go and what to see and going above and beyond on service The hotel was immaculately clean, the room spacious and comfortable with a little terrace and amazing shower Unlike a lot of hotels breakfast was included in the price and was delicious with a great choice of fresh fruit, breads , cereals, yogurt and hot choice The location was great 5 minutes walk from the station and old town but very quiet with a lovely terrace and views across to the castle Don’t be deceived by the 2 stars this hotel is better than many 4 star hotels

Nothing !

The Hotel was perfect. Room was clean, quiet, comfortable & reasonable. Big window overlooking Moors Castle. Bathroom was spotless. Breakfast was excellent and the room it was served in was cozy. Met other nice travelers from different countries. Location couldn't have been better. Short walk to the train station & the 434 Bus. (Life line to the sites) A short walk into the downtown and a short walk back away from the crowds. Short walks to everything Host Rui was helpful at every stage of the operations. Truly an amazing host with a strong passion for making his guest happy. He helped with luggage; parking; checkin; breakfast and gave us helpful touring & great local dinner suggestions. The deck & patio was well gardened and offered a great escape from the touring insanity. I felt at home.

Only thing that could have been better was a longer stay. The Hotel exceeded my expectations.

I don't know how hotels get their stars, but this hotel is a level above the three star hotels I've visited before. Somehow Rui (the owner) was always there if we needed help. We arrived 4 hours before check-in time and wanted to leave our luggage at the hotel, but Rui said our room was ready and gave us access to it! The hotel has an ideal location: 5 minutes to the train station and the start of all local bus routes, 7 minutes to the flixbus stop. There is a quiet street with restaurants nearby. The hotel has a huge terrace from which you can admire the view of the hill with Moorish Castle. Very tasty and varied breakfasts. We had one of the cleanest rooms ever! My wife can always find dust and dirt where the average person wouldn't find it, but in this case the victory went to Nova Sintra. I will only recommend this hotel to all my friends if they visit Sintra.

The Wi-Fi speed was quite slow, but we had a good 5G signal from our room, so we didn’t have any problems with the Internet access.

The kindness and care of the staff. They were very attentive to our needs and catered to our needs. I was having some knee pain and the owner went above and beyond getting me his own ice pack to ice my knee. Breakfast was very good with a variety of foods to choose from. They were thoughtful enough to make dinner reservations for us and had umbrellas for us as it was raining.

A lot of stairs to go up the property. Specially when you have a lot of luggage. I was fortunate enough that the owner’s son helped us carry the bags.

This place was AMAZING!!!! This family owned and run property made it feel like home from the minute we walked up the stairs. Rui and Simao were attentive to our every need. Always with a smile and a chat. Breakfast was an ample spread of a wide variety to set you up for a day of exploring around Sintra. Walking distance to the old town and suitably located to public transport for any other travel needs. We highly recommend this beautiful property

Nothing. Loved it all

Excellent location close to the train station and QUIET! The hotel sits above the street. Views of the Moorish Castle and National Palace are lovely! Truly Rui, the proprietor, is the finest feature of this property. His attention to every detail and his recommendations and guidance helped to maximize my enjoyment.

Leaving! I enjoyed two full days in Sintra and two nights at the hotel and I would have enjoyed staying longer.

Comfortable and clean property run by a warm family .. location is a 3-4 min walk across the Sintra Train Station . Hotel has restaurants , shops , Bakeries within 500 Mtr . Town centre is 15 min walk away .

Can’t complain on anything ..Maybe could have a better Coffee machine using coffee beans as NesCafe instant coffee isn’t what you relish if you love a good Coffee. Can be charged extra if necessary .

+ very kind and helpful staff, + breakfast is the same as in the photos (As a vegan, I could eat vegetables, fruits, seeds and plant milk for my muesli. My partnet is not vegan, he liked breakfast and could eat more. We both really enjoed terrasse with view on "Castelo dos Mouros"), + good location, + everything was clean, the room had a very high ceiling, which made it more spacious, + free private parking near hotel for free (first you park somewhere in the city (we found it quite difficult), then you go to check in, ask for the key and information about this parking lot, come back - park your car and use this place throughout your stay) .