Gorgeous 200+ year chateaux feeling property in the heart of Sintra. Staff were super friendly and helpful. Lots of gorgeous sitting areas to enjoy the views on the property.

I had booked 2 rooms back in January. One room was gorgeous on the 2 nd floor. The other was in the basement and smelled musty. This was disappointing. If booking make sure you ask for an upper floor. Also very difficult property to find the first time.

Location is great. The property is pretty and very private. Would imagine it is lovely when flowers are blooming. The entire property appeared to be walled with parking inside the wall. The reception area and dining room appeared to have been updated. Breakfast was good and they were kind to have coffee early one morning for us. I seldom mention food in a hotel review but we had one of our best meals at Cajo. It is walking distance from the hotel. I highly recommend it and the staff is great. Don’t miss it. Google them, you won’t believe all the rave reviews.

It is a big facility and spread out over several buildings. I’m guessing that all the rooms are not the same as in a standard hotel. So, I can only speak for our room. It was clean but tired and needs some maintenance.

We loved the location - in close proximity to bars, shops and restaurants. The building itself and surrounding gardens were beautiful with lot's of history. The breakfast selection was small but tasty. Parking on site was free and easy. Good communication from all staff. The room was clean and spacious and the beds comfortable.

The only small thing to raise was that the air-conditioning unit was a bit temperamental, but I think it was because the batteries in the remote might have been low. With the building being old there was some moisture on the windows which is why we needed the AC unit turned on (stayed in Feb); in summer in might not be necessary.

The property is beautiful and located right in Sintra with secure parking. The room was large and very clean. The breakfast was good and the dining room very nice with white table clothes and buffet style. Staff were friendly and helpful.

Finding the entrance to the property was a challenge and the way finding signage not very good and google also had a difficult time leading us to the property. We met two other couples who also had the exact same problem we did trying to find the entrance - a good map with detailed instructions sent out by the property before the visit would have been very helpful.

Beautiful Main property , great location Lovely breakfast Very helpful and friendly staff Magdalena looked after us and was very helpful and friendly We rented the entire villa situated at the bottom of the stunning grounds (many steep steps but we knew that when booking) The villa inside is split into two apartments which was perfect as my father stayed in one apartment and myself in the other. Apartment 12 is stunning with a beautiful outside seated area with access from the bedroom door

Apartment 13 smells damp and the lounge area is very dark (has a tiny window to the back of property) and is dingey, you wouldnt want to sit in it which is very disappointing as apartment 12 is bright and beautiful but as my father was staying in Apartment 12 next door we spent any spare time relaxing in his apartment. The breakfast room was lovely but they only serve breakfast. Would be so lovely if they were able to offer coffee and cake or something small during the day , so we could sit and enjoy the beautiful grounds

The place is exquisite. It captures the spirit and taste of the old tines and shows you their beauty in many small details. From the building itself and to the drawings on the walls, the taste is superb. I liked how it smelled, what music played at the reception, the view from the Moorish Gothic styled windows. If you want to indulge yourself in the splendor of the times long gone by, do come and visit Casa Holstein. From there, you can explore the other wonders Sintra has to offer, like Pena Gardens or Monserrate.

Grounds & pool area were beautiful. Location great once you found it. Very close to walk to Sintra old town & National Palace and also many restaurants even closer near railway station. But needs better instructions to find it and allowance for guests without access to phone or wifi on arrival as gate is locked. Ie provide code before arrival.

Steps when lugging suitcases. There are several individual rooms on lower levels in the grounds requiring many steps and little paths to get to. Our room was the last. Bonus was it was private and its terrace looked over garden. Staffing was either new or distracted with other issues during our stay.

The location was great, walkable to many restaurants, historic sites and the train station. The staff were very friendly and helpful. Our room size was very good and provided a lot of space to relax in. We even had a beautiful courtyard right outside of our door! The bed was very comfortable. The breakfast was quite nice with a wonderful selection of fresh fruit, meats, cheeses and breads. We would definitely recommend this property!

Nothing!

Staff were friendly and helpful. Breakfast was plentiful and tasty. Hotel is beautiful and like a calm oasis in amongst the busy chaos of Sintra. Everywhere is walkable from here. Room was comfortable with everything we needed. Having a carpark is a huge bonus too.

There was a door below our room that kept slamming shut. The loud bang woke us very early in the morning and kept happening. A small detail but irritating nevertheless.

Although it is a steep climb out of the driveway we enjoyed our stay very much. Clean, comfortable, great room (wedding suite). Excellent location to see all Sintra sights and easy train access to busy Lisbon. Nice daily breakfast, daily housekeeping. A few great restaurants close and closer. Easy walk to Sintra center and also into Sintra center. Lisbon is but a half hour or so direct train ride with many sights easily walkable.