The Hotel is situated in an old private park in Vila de Gaia, a bit off from the center but accessible within a 20 minute walk from the Douro or by bus. The staff is incredibly nice and helpful, especially when I became sick and needed a bit of help during meals - which were always great, with a high quality buffet or dinner courses. We stayed over New Year's and attended the five course dinner and can really recommend the Bodeiras restaurant. The service was impeccable. The Hotel is very beautiful as well as the rooms, which are well isolated and climatized. The beds are very comfortable. The Spa staff was very kind and professional and the massage i got was great.

The pool and sauna were nice but frequented by many families, so it was very loud and not relaxing at all.

The grounds were beautiful and the staff were the nicest people. Always attentive and considerate. Could not fault anybody who works there. Hilton are very blessed with such lovely staff. The pool outside is brilliant and always has loungers available. The gym isn’t huge but it has a very smart collection of equipment to cover all areas.

Everything was so wonderful. Our only concern was our air conditioning. It’s not great and I thought it wasn’t working as the room would not cool down at all however the staff did send a maintenance guy to check it. He said that it’s a new eco friendly air con that uses the cold water in the room so temperature was as low as it can do. Again, nothing the hotel can do it’s just the way the building was built.

Our stay at this hotel was nothing short of amazing. The pools and spa area were exceptional, providing a perfect place to relax and unwind. The surrounding park is stunning, offering a serene escape into nature. We were delighted to find that the hotel is pet-friendly, and we can't wait to bring our dogs with us next time. The property around the park is beautifully maintained, and the parking facilities are very convenient. The food was outstanding, truly a culinary delight. We highly recommend this hotel for a wonderful and rejuvenating experience.

The location was ideal as it was only a 15 minute walk/5 mins taxi ride into Porto. The facilities were excellent and the room was perfect as the bed was extremely comfortable and everything was a high standard. The gym and spa were very clean and well maintained. The breakfast was superb and offered a fantastic selection. The staff were very friendly in particular the receptionists who gave us such a warm welcome and offered us a nice glass of port on arrival. The entertainment around the pool was great and the singers had really good voices. Bernard the barman was friendly and made wonderful cocktails. The evening meal was lovely- fresh ingredients and delicious fish. The chef excelled at desserts and the presentation was incredible. The hotel is located in beautiful surroundings, very relaxing and peaceful. Overall a superb stay, friendly staff and the best breakfast!

Service between courses was slow at times. Lunch was rather expensive e.g a bowl of tomato penne pasta was €16 Air conditioning wasn’t that effective on a hot evening.

Beautifully maintained grounds, modern building and spacious rooms. Breakfast was excellent, lots of variety and selection. Super friendly staff all round.

Ideally,there should be bathrobes and slippers provided in the rooms as all Hilton hotels I've been to have this as standard. Air conditioning took some time to drop the temperature in the room on arrival as it was very hot with the curtains.opened and no ventilation. Possibly consider offering a hotel bus service for guests down to WOW museum as its fairly steep and many people need to take the taxi back up.

The hotel is great. Everything is very spacious and modern. The staff for the most part was very efficient and helpful. I'm leaving the unfortunate negatives to the next section. However, it should be noted that the quality of service was excelent for the most part.

The Great swimming pool leader was very friendly. However, I trusted him with a bag which I have purchased from the Porto wine shoo which he ended up danaging to the point it became unusable thereafter. Hi Manager promised us to post a replacement bag to replace the one her staff ruined. She took our address and promised she would post it the next business day, which made sense at the time for the quality of service until then was excelent. Several weeks had gone by and the promised bag is yet to be seen, hence our disappointment. Thar aside, all was very good. When a member of staff promises you something to make up for an unfortunate event one would expect that one's word would be honored.. unfortunately for us that was not the case! Top marks otherwise

the grounds were great, the staff were great, the hotel is well looked after. we had a great 5 night stay and would definitely come back.

the outside pool wasn’t heated so we couldn’t take the baby in for more than a few mins, before he started to shiver (we were advised it was heated). The indoor pool is for adults only, the reason we booked this hotel was to take the 4month old swimming each day, it’s not the end of the world. This was the main reason we booked the hotel as it had 2 pools, but we couldn’t use either 😂😂. The spa facilities were great, you also have to wear a swimming cap in the indoor pool, which defeats the object of a relaxing spa experience, in my opinion. Generally though the outdoor pool is amazing (mid summer not, early May) and the indoor spa is ace if you don’t have kids.

Everything was literally perfect. Usually you get things broken or damaged or small details not right but in this hotel is was literally amazing. The staff, the facilities, the spa is unreal and most importantly the atmosphere. It has such a laid back and relaxed vibe. I am 199% using this hotel for every work trip herein. I have literally come back so relaxed - from a work trip!!!

Nothing! Probably the only issue is that there isn’t much to do in Gaia itself - or at least not from what I saw. But the hotel has everything in it, gardens, outdoor pool and bar, indoor spa, terrace bar. If you are going to stay in and just relax and get some sun in beautiful surrounds then it has my vote.

Extremely helpful and cheerful hotel stuff, 0-24hour reception, even a tremendiusly tasty welcome wine. The location is quiet but still very easy to reach the city center, not to mention the beautifel sidelake, and of course the wineary right next to it! Food service are extraordinary as well, top quality. Spa section is almost perfect. And Bernardo is the best captain of the bar ;)

Only thing I was missing is a hot spa/tub or let it call jacuzzy. The spa section itself is brilliant with the pool/gim/therapy/massage and with the sauna sections (multiple saunas as well). So really, just a hot watered jacuzzi maybe.

In principle all. Breakfast, Room, Bar, Lobby, Garage ... I had no time to use the WiFi, so I don´t know. I liked very much the garage with the broad parking places and easy entry - something you don´t find always in Hotels.

To mention something .. the barrier on our day of arrival didn´t work well and we had to go back to the Hotel 2 times until we could move the car. Surely a temporary topic.