The resort is beautiful and its history is rich. The pools were nicely heated and numerous

I made reservations for myself and our three adult children and their families. I had given the names of the children at the front desk, but when each of them arrived, they were told there was no room under their name. Ranata's Hearth is a lovely restaurant. The wait staff were attentive, but there weren't enough of them. We had a long delay waiting for our reserved tables. (Apparently there had been a snafu with the reservation system). The menu was interesting but I found several of the dishes to be overly salted.

The hotel is beautiful, clean, and has many options for lounging and just enjoying the atmosphere. Food options are limited, so if you want different varieties you should have a car to be able to leave. There are 7 pools, although I only saw two, and they were nice pool areas. Everyone just relaxing and no crazy loud parties.

It’s not a ‘dislike’, but I was the only one to point this out, so it’s worth mentioning. With 7 pools, and it being in Phoenix (!), there should be enough lounge chairs and chairs with umbrellas. People go out super early and ‘reserve’ chairs with their towels and by 8/9 AM there are no more chairs to use. I’m talking about there being 2 people at the pool at 8AM and ALL the chairs have towels on them.

Mary at the concierge desk was extremely helpful and kind. I really wish we could have talked to her at the beginning of our stay to get some useful information. The facilities were very clean.

The long walk to and from the garage was pretty horrible carrying heavy luggage in the heat. It would have been nice to know we could have got a ride in the carts and also walk through that in between building. The lack of signage and visibility of how to get through the Biltmore (in a car) could have been A LOT better. That place is a maze.

Stunning architecture and landscape. The attention to aesthetic detail was impressive. Loved the saline pool water & the pool by our room was beautiful. The water slide at the big pool was a blast for my daughter and me. The fitness center was spacious, cool, and full of high end equipment. It was clean, which unfortunately is not always a given in hotels. And we really appreciated 24/7 pool & workout facility access. Every employee went above & beyond to make us feel welcome and assist us. We felt like we were getting the royal treatment.

More misting machines please! And better mattresses would great. (Not a horrible mattress but could definitely feel I wasn’t on my Tempur -pedic at home.)

The service and quality of the food was fantastic. A particular waitress and hostess who worked every morning during breakfast while we were there, made us feel at home. They provided great conversations and information about the surrounding area.

We attempted to get massages multiple times, however, never received a return phone call. So, we ended up going to another property and spent almost $3k on massages at a different resort. Hope to have a better experience next time.

Huge and immaculately maintained. Excellent facilities.

Our room, in the garden wing, was oddly configured. On entering the room, one first walks past (through) the bathroom which has no door. When we return, we will ask not to stay in the garden wing.

This property is a 39 acre resort. I live in Phoenix, but felt like I left town to visit a resort.The original resort was built in the 1920's in the art deco style. 2020-2021 it was closed for a year for restoration and upgrades. Much of the property is new with but keeping with the art deco style. The hotel has the main building along with separate hotel building. It has seven pools with cabanas with TV's. It has a three story water-slide for kids. It has two upscale restaurants and room service. The Spire outside bar has lots of screens for sports. Nice in the winter, not for Arizona Summers. The room was huge with a nice view of one of the pools. The room is all new after the renovation. The room was large with a 65" or 70" TV. The bed was large, cal-king or maybe bigger than that. Most women would love the bathroom. The huge mirror has adjustable lighting for makeup effects. The shower was huge along with a huge bathtub.

Valet parking @ $30 a night is a must since the parking structure is four blocks away from the hotel. Self parking is $24. Getting a tub is a $30 upgrade. The price per night is about $700. Upon check in, they asked for a credit card for incidentals but didn't know how much my room was other than to say it's base price is $599. Would have liked to know how much I was paying when checking in.

The Biltmore Resort is an Arizona icon. It’s a textural delight and wonderful place to make a special memory. The grounds and interiors are beautiful. Great location. Great dining.

I think the signage around the property could be updated and clearer. It’s a large resort and an enhanced way making system would go a long way to clarify where to park, how to get to the Spa, etc.

The beautiful foliage and the historical background of the hotel are just some of the amazing features at the Arizona Biltmore. The staff is amazing top-notch service. The pools are clean, clear and crisp.

Gorgeous architecture and grounds, nice pools, and a huge variety of inviting seating throughout the property.

It was pretty dirty. We were surprised at how much garbage was always out around both of the larger pools. We watched staff walk past tables filled with garbage many times. It was excessive. We also wished for better ice & water access.