Staff and rooms were great. On site parking very useful downtown

My entire experience has been overshadowed by a billing error. I booked for 599.00. Was charged 812.00 in 2 separate pymts. All documents in order. Called hotel who said they could not help me and to contact booking.com. Booking was hard to contact. Used chat with no results. Finally phoned and received request for more info. Called booking back and wrote email. No resolutions. They told me to try hotel again. Hotel tells you in recording to call back later. Finally sent it all to my credit card who are processing a charge back. Didn't have to be this way.

The moment I stepped in the door, I felt welcome. I didn't put both my reservations under the same name, so the front desk made it their business to get our rooms close together, and I really appreciated the extra effort. Our rooms were clean, the beds slept amazing, and I don't know where to begin with the shower, the best hotel shower we've had in a while. I am a Best Western Fan! The breakfast was really good as well.

The only small things I saw were that the hotel could use a little cosmetic touches like chipped paint. However, not enough where we wouldn't stay again.

The tiny breakfast buffet was better than the usual continental breakfast. The breakfast area was large and comfortable, The atmosphere was great. The 24-hour coffee, juice, and filtered water were great!

Most continental Breakfasts feature the popular waffle maker. This was not present here. The cheese ladden "tacos" looked good but were not (IMO) The automatic pancake maker again looked like a better offering than it was. There was no closet space or hangers to hang clothes.

Everything except the bathroom.

The toilet is off-set with the countertop. So while using the toilet the small piece of countertop that goes over the tank of the toilet is jamming you in the back. There were 6 tissues in the box. The amount of movie channels is 5 everything else was sports. For someone who is not into sports it really stinks.

Breakfast area was Awsome, being by the door excellent

POOL AND EXCERSIZE EQUIPMENT NOT ACCSIBLE, ONLINE PICTURES LIED, after inquiring about the pool the pool was not accessible and the exercise room was not accessible it was 90 degrees and we really looked forward to going to the pool the pictures that I got in my email did not look like nothing like the hotel that I went to I was disappointed about that very disappointed

Friendly staff, clean facilities, good location, good breakfast,comfortable beds, good experience overall.

Guest in adjacent room kept banging the wall. One outlet and one lamp didn't work. Pillow way to soft, 4 wasn't enough to prop me up.

Breakfast was good. Some hot items and others to chose from. Room was excellent with a sitting room that included a coffee table and sofa. I also had a separate sitting chair and ottoman. The hotel was very quiet and clean. I fell in love with large soft towels.

Nothing

I love the location it was very convenient my room was so clean and smell great. the receptionist was wonderful and welcoming I will recommend to friends and family

Easy on/off highway access. Decent breakfast. Friendly staff. one extremely helpful and sweet staff member at the desk, Stacie!

Air-conditioning in my room was weak. Made for a stale and stuffy climate in the room.

It was very clean staff was super Nice very accommodating breakfast was seasoned great and had to go plates which was a plus. Pool was nice

The smell of marijuana was really strong in our room. Staff did apologize and I sure check issue because when I came back to run later on the smell was gone