Friendly staff 2 bedroom 2 bath room set up & indoor pool

The guy at the front desk was so nice when we came in with the girls accidentally brought food into the pool area because we did not see a sign and you were saying that you couldn’t have food in there and there’s a table and chairs in there and he freaked out was very unprofessional

Staff was courteous, room good. Very disappointing there was no breakfast or fresh coffee on our first morning and we had to go out for breakfast. Too much chlorine in the pool and hot tub and ruined my silver jewelry .

The front staff was amazing even though check in was contactless we were so greeted genuinely with warm embraces and smiles. They were happy to be at work. I wish I knew their names! The guy who was there when I arrived was also there when I checked out. He awesome and great with children. The lady who was there in check in was the best too! I needed milk and there was none to buy and she went on the kitchen to give me some and saved me a trip to the store.

The rooms was a little smaller compared to the other one in New Orleans. The bedroom no walking room hardly. The pool did have a crack in it. This hotel by the airport is made for passing through like delayed or canceled flight or road trip and need a place to stay. One of the kitchen burners didn't work.

Good location close to alot of stores and fun things to do, whirlpool part of the hot tub actually worked!! Friendly staff

Bed was comfortable but pillows wasn't much pumpkin, other than that everything was good

Very well located, walking distance to grapevine mills mall. The staff is extremely helpful and kind

Housekeeping was sent after every 4 days even though they could be called in every other day (which we did) but they still didn’t turn up, this was inconvenient especially with a child the place required cleaning .

The staff at the front desk, Sal & Louise were very helpful. The bed was very comfortable.

What let you down was the breakfast. There was never anyone around to fill up things. The hot water was tepid. I could put my finger in it without any trouble. When ever I had a problem (refilling, cold water) I had to go to the front desk. After the first day I took a plate of food with me up to my room. Heated it all up in the microwave & boiled water on the stove to have a decent cup of tea. But it was included which was a big bonus to my trip.

Location was great. The room was very clean upon arrival. The staff was very friendly. Lots of parking. Kitchen was stocked with dish soap, paper towel, cutlery, etc.

The room was dated. The fridge had staining. The shower was a small tub shower. It could use some updating. I also asked for maid service on my third day and it never came.

The room was perfect for my family. We were comfortable and it was spacious,

I liked the property but it needs some updating.

Loaction excellent for my purposes. Breakfast was good. Staff was very friendly, courteous and helpful.

The charge for laundry. I had just stayed at another suite hotel that had laundry facilities that did not charge for use of machines.

Male Receptionist with braids harassed me every time I came through lobby area. Telling me I need to smile at him while I was with my husband I found that very disrespectful. We had to wait two hours after arrival for a room