The breakfast was great. The concierge and all the employees were fantastic. The coffee shop had great espresso and there were plenty of places to walk, like the market on the weekend for street food.

The lighting was very poor in the room. In addition to that, I never got the controls of what switch controlled which light. This may be a USA norm, but I had to ask for daily room upkeep. Because I did, I felt like I was asking too much. Regardless the cleaning service was extremely thoughtful and thorough, extremely professional and curtious.

This hotel is a beautiful place to stay in Manila. The location is close by to malls and the facilities and the rooms here are top notch. We loved how the check-in was on such a high level and had a great view, as well as how grand it felt to be there. The breakfast was great too and the rooftop bar was a lovely addition. The indoor pool was great and our favourite part was having a massage daily in the spa area, the staff are so lovely.

The only complain would be the airport transfer seemed quite expensive compared to a private taxi but other than that, we didn't have any complaints at all.

For this particular stay, we celebrated our daughter’s 6th birthday, and it was such a pleasant experience! We’ve tried different room types before, but this time our daughter requested the room with a window by the bathtub — her personal favorite! I love that all rooms come with bathtubs, but the ones with the glass partition add a little something special, especially for kids. :) What truly makes this hotel stand out is the amazing staff. From the parking area, to the lobby, housekeeping, the pool team, breakfast service, the security team— everyone is just genuinely warm, professional, and respectful. You won’t hear idle chatter or unpleasant tones; even when they talk among themselves, it’s done quietly and with decorum. You really feel taken care of from start to finish. The breakfast, while still delicious, felt a bit more limited compared to our past visits. It might just be us and our changing food preferences, but I felt like the variety wasn’t as impressive this time. I actually prefer the smaller but more curated selection in the executive lounge over the main hall if this is the case. Still, despite that, we had a wonderful stay. Great service, clean and cozy rooms, and a memorable birthday celebration for our daughter — can’t ask for more! PS: The staff gave our daughter a mini birthday cake, and she was so delighted! It was such a thoughtful gesture and truly added a special touch to her day. Special shoutout to the ff staff: Andre, Maica, Marc, Teody, AL, Chauv and Dennise

Very clean.

None. But one incident i didnt like is when both me and my wife were sleeping in the afternoon after check-in. A staff was ringing the doorbell and when we weren't able to answer immediately, he up and opened the door himself. What if we were in an embarrassing situation? I really didnt like that.

The cleanliness of your room and the very pleasant attitude of all your staff, the best! Re room, it was comfortable and had a relaxing atmosphere. However, I did notice that some aspects of the room could use a bit of updating to enhance the overall guest experience. Your hotel has so much potential, and I’m confident that a few modern touches would make it even more inviting.

I recently stayed at your hotel and have always appreciated the quality and variety of services you offer. However, I noticed that the breakfast buffet this time had fewer options compared to previous visits. I’ve always enjoyed the wide range of choices in the past, and it was one of the highlights of my stay. While the food quality was still good, I hope you can bring back the variety that made your buffet so special.

I loved our overall stay. We were there for the NYE celeb, and though there's alot of people, the check-in was smooth, staff were nice, the room was clean and smelled good. I just wished that the TV was bigger and maybe change to smart TV. We tried room service and food was ok and pricey for the quality, i have tasted better pizza and adobo in other 4 and 5 star hotels but cheaper. Internet was also good. The VU's bar is something and a very good spot for watching fireworks display. Food was ok and again, pricey for the quality. We tried their fries, VU's platter, nachos, mozarella sticks..some of the liquor. Breakfast was included in our package and though there was a long line..we didnt wait for a long time to be seated..it was smooth..the food i tried was mostly good, except the the german and chicken sausage.

Elevator, i think it is too small. Also, the card reader is only at the left side..kinda hard to reach when the lift is full..so i dont know, maybe it should be placed on both sides. More seats for lounging

The room was very spacious, the staff were very helpful and kind (especially when it came to me losing something on the ground floor, they were able to find it for me). I also enjoyed the daily buffet breakfast. The location was also convenient and easy to get to and overall the hotel was modern and built recently. I now plan to stay here whenever I visit Manila.

No or low aircon in the lifts at times and especially how the lifts didn’t take you straight to your level — you have to change on level 24 whenever you’re going up to your room or down to ground level. Also low or no aircon in the lobby and buffet breakfast area.

The overall service standards were excellent! The check in process was smooth and seamless. The room was spacious, clean and complete with toiletries. It was convenient that the malls were just a walking distance away. The breakfast had a good spread and was well managed. I didn't have any issues finding a table. Had a great time at the rooftop bar, Vu's for drinks.

Having to switch lifts at the mid floor to access the room was a bit of a hassle but not a big deal since the lifts were quite regular.

I like the staff‘s super friendliness and accomodating, the location too.

The food served at the Resto. They were not as sensitive with the fact that we cannot eat pork. One of us got so sick because there was not a decisive action to correct an error, they did not follow what was in the menu where we choose the food itself. Sad part is that they just took our the ham from the served food, heated it and served back to us, making even more the pasta .. sagging. We complained but no good action neither was we got helped out when my companion was already throwing up at the resto toilet. It was a terrible experiencey

Check-in was quick and they helped us get a room at an earlier time. The staff was also very helpful and accommodating since they helped me with my bags since I had a foot injury. The breakfast also had a good selection of food items to choose from, and the dining area was not too crowded, despite having a lot of guests. We also got a seated after just a short wait, even if we went down at around 830am when most people also decided to get breakfast.