Good location to go for beach. They have indoor swimming pool so we could compensate bad weather but with big but see section what I didn’t like. Room with balcony with view to the see - from the side but still good. Quite good breakfast.

Lack of bathrobe in the room. Not sufficient space in parking. Hilarious and dramatic in same time setup of indoor swimming pool. I have never been in hotel were you need to entry swimming pool via gym and you need head cup! Worse to say. Change room is one level down so you need to walk back via gym to change room. Lack of sunbeds and you are enforced to entry pool zone via automatic shower… view of parents holding baby and their stuff and surprise about enabling shower priceless :) architect of this place probably was never using a swimming pool or was a simple idiot.

The room was spacious and clean. The breakfast was varied and the cofee top notch.

The window of the bedroom faced the slley where the garbage from the restaurant was dumped between 5 am and 1 am (was in the annex). There was no view, contrary to rhe pictures on the website. The garage is cramped and expensive and if you want to charge the electrical car, it's 40 eyro on top of the 30 per day. The advirtised pool is more of a (short) lap pool with no deck chairs around.

Great location clean rooms and hotel and friendly and helpful staff.. the AC works in this Italian scorching summer it’s a necessity

The beach clubs in-front are private not owned by the hotel and usually fully booked all summer difficult to get umbrellas and beds you need to go really early on any day to have a chance

cleanliness of the hotel as well as proximity to well organized beaches and restaurants. All the staff was pleasant and of great attention to our needs. at the restaurant we were impressed by Klejdi one of the staff members for his knowledge of languages, the area and attentiveness.

1) The proximity to the beach and main boulevard. 2) Availability of the spa and fitness area that are free to use during the stay. (Liked sauna and jacuzzi). 3) Excellent breakfast 4) The stuff was nice to arrange a check in 1h earlier. 5) Room was spacious and clean, as well as there was a vast range of products/services.

The hotel has an agreement with 2 beach area hosts, but both are way expensive (17-20€ just for 2 seating chairs and 30+€ for 2 sunbeds) WHILE others nearby (~20-25€ per 2 sunbeds). So there is no point in going to those hosts suggested by a hotel, when just a few meters away there are the same quality but cheaper options.

Exceptional location. I upgraded myself to a Seaview Room with Balcony and amazing views. Super spa and l had two messages which were excellent. Attentive staff.

My only issue was a drawer in my cabinet which still had clothing from a previous guest.

Breakfast was superb, the selection of fresh fruit was a delight every morning and the porridge prepared by the kitchen was outstanding. The main thing about this hotel is the staff, they are so friendly and super helpful. Anything at all was no problem; day trips, restaurant recommendations, ordering a taxi, broadband help all answered politely and informatively.

The taxi back to the airport arranged by hotel, we were ripped off with a charge of 120 euro (we only paid 70 euro coming) Not the hotels fault, but beware, make sure you confirm the price before you get in. I was shocked that the taxi company charged this price knowing the hotel chose them.

Staff is amazing, always smiling and trying to help, the room was good, partly renovated, but comfortable, sea view is a nice bonus, especially from the higher floors, the offer safe underground parking, which is a bonus.

A bit of work is required on the furniture, it is quite outdated, some of the elements are slightly used and might need an update, also the parking is quite pricing, but this is it you take it or leave it.

It's a lovely hotel close to the sea front. We enjoyed the bedroom, it was very big and overlooked the sea. Breakfast was amazing and the staff were very helpful at all times.

Not to do with the hotel exactly - the beach that the hotel use did have an older male lifeguard who made sexist remarks against me and made racist remarks against my partner. They were asking us to pay (twice) for the beds and were not allowing me to explain that we had paid (italian speaker from uk). Assuming I was english as my partner was he swore at us, yelled insults about english people and did say some things that I won't post (very severe language). This dampened our experience. He was very aggressive and for someone less relaxed it would have been very upsetting. This isn't the hotel's fault, however as a "hotel package" it was a bit sad for us. Had we stayed longer we wouldn't have returned to that part of the beach ever again.

We liked and enjoyed it all, the accommodations, cleanliness, quality and taste of the food was exceptional. The friendliness of the staff upon arrival their ability to answer our questions and willingness to help was outstanding. Moreno at the restaurant is among he best service we have experienced he is kind and caring, Abele at the front desk along with the rest of the front desk staff made us feel very welcomed.

We are very satisfied with our stay at your hotel and should we return to Viareggio we will again book our stay with you.