The location was excellent it was close to food and entertainment. It was also a short ride to other activities for excursions and the beach.

The breakfast is absolutely disgusting. Not many options for breakfast. With the prices they charge for the rooms seem like if they are going to include breakfast make it a good breakfast. Also the front desk held the amount for the room on my card and my husband card and the incidentals. If I'm on vacation I don't need my CC tied up. I'm glad we had cash and other CC to use.

The desk staff were extremely helpful. We wanted authentic Puerto Rican food, and the recommended restaurant was perfect. The shuttle to/from Old San Juan was appreciated. We were able to check in early as requested because we arrived from a cruise and had to checkout early because of a middle of the night flight.

The toilet was broken. The water continued to run after flushing. The price was excessive. A one night stay (actually 10 hours) shouldn’t cost over $350. Although we appreciated the shuttle, we had to rush through dinner because the last pickup from Old San Juan was 6:00 pm.

Staff is very attentive, they went above and beyond with the breakfast rush in a busy saturday morning. The check-in process I found it efficient and quicker than bigger hotels. Nothing to complain about the room and actually was really comfortable. Although my stay was one night, It was very pleasant and I would recommend for short stays. Pool Area is nice and kind of family oriented. It's a good option if you're looking for a place in San Juan to stay that is near Old San Juan and you can find entertainment at the District Area just crossing the street. Also the shuttle service is a very convenient plus.

I think the overall price is a bit high. Compared to rates in the states it was extremely high for the same level of comfort/amenities. I booked this to ensure I could hold luggage on my final day in San Juan, but I wish it could have been less expensive.

Free breakfast was great - good selection of food options! Hotel staff were very helpful, accommodating, and friendly. Hotel also provided free shuttle service to Old San Juan, which was a nice surprise.

The staff at the hotel were exceptional, demonstrating remarkable helpfulness and attentiveness throughout our stay. Despite our early arrival, they graciously stored our luggage and offered breakfast while preparing a room for us promptly, though we had to decline as we had a pre-arranged tour. The facilities were well-maintained and impressive, including a swimming pool with a children’s play area and a bar, though we didn’t personally use them. Breakfast was good, offering a buffet selection of bacon, eggs, toast, fruits, and pastries.

I found the overall experience lacking in value for money. While the hotel was spotlessly clean, it showed its age in its décor and furnishings, which detracted slightly from the appeal. Despite the excellent service and facilities, the cost did not align with my expectations for what was provided.

I stayed for 4 days with my 2 sons. The property is update and very nice. The lobby is very modern and clean. I don’t like the rugs in the hallways where the rooms are. It smelled musty.

I loved the location. The hotel is close to a few restaurants. I loved the pool area and the little water slide for the kids. I also liked the guest services attendants at the front. Roselyn went above and beyond to assist me a few time. Overall I would recommend this hotel to someone and stay there again.

It’s extremely close to the convention center (walking distance) and has restaurants nearby. I loved the food and the parking was great. The room is very comfortable and the bathroom was very spacious. The dining area is pretty big and they always have snacks and drinks available. The breakfast area is also very nice, they have a variety of food options and drinks too. Very family friendly. Also they have free transportation to 4 key locations in San Juan.

The parking is quite small and there’s no room service, but it’s no big deal.

It was in a good location for where i needed to be! Had a super cute bad bunny residence photo opp set up. Breakfast was up to brand and was overall good! Housekeeping staff were kind

First room provided was not clean, and the safe did not work! The staff were kind of cold and not very welcoming, from check in to check out! Room had a pesky mosquito that i could not kill and one fly, must have come in from the hall way Bed was not comfortable.

The hotel is so pretty so clean near to everything easy access Walking distance to restaurants and activities I really like the pool for the kids they enjoy The food was delicious the breakfast very nice The service was excellent The girls and the guys in the front desk they were very nice very helpful Me and my family really enjoy our stay we will come back again definitely and thank you for everything

The parking price was too high my opinion if you’re staying in the hotel as I guess you shouldn’t be paying parking another thing the pool it will be nicer if the water have a heating because the water was too cold I would like to see some microwaves in the rooms