A beautiful building full of character and charm run by a very dedicated team of staff

We had lower terrace suite 116. Unfortunately our two night stay we had a gentlemen in the room next door who smoked his cigars morning, noon and night outside his room and held meetings on his computer so we couldn’t use our outside space due to the constant smell. So surprised as Everywhere in Singapore shows no smoking signs and sadly at the price of the hotel we didn’t expect this at raffles. We got unlucky with cigar man as you can apparently smoke outside your room at raffles. We think the hotel should rethink this and have designated areas away from bedrooms. It disappointed us as our terrace looking over the garden looked so beautiful and yet we couldn’t sit and use it.

Every room is a suite with a personal butler who was happy to help with anything we needed.

From the outside, the place looks quite modest—but once inside, it’s surprisingly intricate and maze-like. After visiting the gym or restaurants, just finding our way back to the room was a little adventure in itself!

Stunning rooms, spa and food

Reception is very slow to check in and check out and it took a week for them to charge my card the correct bill and release the holding deposit.

Superb hotel of the highest class.

A bit difficult to find my way around but staff totally happy to help.

The history tour we took while staying at the hotel, great room and fantastic service

Everything. Stunningly restored, grand dame with exceptional service and tranquil gardens

Nothing

Adore the decor, the bed and pillow, the cleanliness, the attention from staff. The room was enormous, I felt very spoilt, although in truth a smaller one would have been adequate and much easier to get around. I loved loved loved that staff never failed to remember us. I loved that they allowed us the use of facilities after we checked out as we had a 1.30am flight!

I would like to see more seating areas for lounging in between meals or drinks on lower floors. The lighting in the room was not adequate for seeing, particularly in foyer and bedroom- I believe due to the age of the hotel. I thought the iPad to turn on tv etc was a little OTT- remotes are much quicker to access, particularly when you’re in bed. I think the store could sell better quality items, for example some of the products in the room.

The staff were extremely friendly, kind, thoughtful and attentive making every guest feel valued. The building is wonderful to 'live in' - the latest renovation has recreated the majesty and detail of the old Raffles Singapore at the height of its popularity. Full compliments to Accor and the interior designer for their thoughtful renovation of this iconic building. We could have spent much longer admiring the splendor. Guests are offered a complimentary history tour which was fascinating.

We loved every detail - nothing could be improved.

The property boasts a palpable sense of history, complemented by well-maintained and thoughtfully renovated facilities. The ambiance is serene and conducive to relaxation. Accommodations are generously sized and well-appointed, meeting most guest expectations. While the staff demonstrated courtesy and friendliness, the service occasionally appeared somewhat hurried.

Upon arrival at the designated check-in time, our accommodation was not yet prepared, which presented an inconvenience given our limited timeframe. Nevertheless, the staff addressed this matter with appropriate professionalism. Regarding the Long Bar, it appears to cater predominantly to tourists, and despite available table seating, we were initially directed to the bar counter area, which had an unpleasant odor.

Everything, the present, the history, excellent throughout, faultless!