the hotel Staff in general were helpful and hospitable.

the old chief in egg station is really racist, against arab and Muslim. He was really nice and polite while talking and dealing with Asian people, but every time a Muslim lady approached him to order her egg was rude and grumpy. this is unacceptable.

amazing service. the staff were just so kind and eager to help

there is nothing bad about this property

Nice breakfast

Not a reasonable price

I love my whole experience at W Singapore! I had booked my staycation here at W to celebrate my birthday. I had the most amazing 4 days 3 nights at this hotel. I loved the room and how all the amenities were easily available and necessary for my stay there. The room was very well furbished with items that provides for a comfortable stay there. I loved the idea of the pool being 24hrs and I enjoyed my late night swims. Although the location was very far in to be driven via car, I do not regret my decision as my morning views really made my day. All the hotel staff were very polite and greeted me every day. Room service also provided a great care with the room daily. I also enjoyed the cake provided by the hotel on my birthday and also the surprise pancake birthday celebration on the morning of my birthday at the kitchen table.

I have nothing to not like about this place!

The overall living experience was actually quite good. However, during the breakfast buffet on the second day, the lady staff at the noodle station was extremely rude. I can't believe a five-star hotel would have such employees. Because of the bad experience I won’t go to stay at the hotel again and won’t suggest to my friends either ！

The location of the hotel is perfect if you want to do things at sentosa, there is a free shuttle bus that comes every 15 minutes and pick up from hotel to most sites. There are plenty of restaurants outside. The stuff is super polite, helpful and friendly. The rooms are very nice and we loved the pool too. The Best part is the breakfast! The best buffet you can imagine,!! If you love to enjoy an excellent breakfast that's the place, there won't be any fallout here. The selection is amazing, both for adults and kids. From huge range of pastries, cakes, deserts, fresh expensive fruits, pancakes, waffles, notella bar! Salad bar, marinated vegetables, Hummus, many salad sauce, inidian section that includes Indian breakfast food too, ramen corner, Chinese food, Asian food, eggs in all sorts, smoked salmon, many breads, jams, fruit bar... The selection is huge from Asian to western in high quality. Loved our stay, would definitely come back again.

There is no kids menu for hotel restaurant at lunch or dinner. That was a bit of a shame.. But there are many restaurants outside.

We had requested for a late checkout which was confirmed by the front office guy Ryan, so much so that the late checkout time of 2 PM was written by him on the key card holder. But on the day of check out someone from the hotel came to the room to enquire abt our check out time. Even after telling him that we have been given a late checkout by this particular gentleman from front office, our both key cards were disabled which was extremely surprising! This was something that should not have happened. Rest the stay was great. Amazing F&B staff, pool is great. Overall I would rate it 9/10. However this particular instance left a very bad taste.

Service standard has dropped quite a lot. I have stayed there many times in the past and this is the first time I felt that service was inferior. No special touch, left a plate with cutleries when I checked in but no fruits, no turn down service. Service at wet deck also lacking and a preference towards western tourists instead of local staycationers. Towels and water brought over to them. When I asked to take some towels from the counter on my own, they begrudgingly passed towels to me. Receptionists were good though. Only saving grace. Property also need some level of refresh.

Great swimming pool and resort chilled out music vibes with plenty of sunbeds, day beds and hammock swings. Also the spa facility and the smells in the hotel. The breakfast was excellent with everything you could want catering for different cultures as well. A truly excellent hotel.

Maybe the spa could have a shared sex area pool for couples. But actually the separation of male and female was ok.

Our stay here was absolutely fantastic. The hotel is set in a beautiful area with marina and restaurants and felt very safe to walk around at night. The free Sentosa bus leaves regularly from the hotel entrance and travel around Sentosa and to VivoCity on the mainland was very easy. Our room was very clean and very well tended to twice daily. The 24H pool was a real highlight for both adults and children - kids loved the pool and slide during the day, and late night dips (often till midnight) in the beautifully warm pool with the dark starry sky above were just dreamy! The included breakfast, both food and service, was exceptional and whilst everyone was great, Wai Meng in particular was warm and welcoming and went over and above to ensure ourselves and the kids were very well looked after. W Hotel suited us perfectly with our children - it was easy enough to visit the city, where we visited all major attractions, whilst having a beautiful peaceful sanctuary to return to at the end of a busy day in the city. I'd highly recommend this hotel which will be our 'go to' for any future visits to Singapore.