Great hotel in a very pleasant neighborhood. Had the pleasure of staying here for 5 nights. I had a very late checkin around 1am. The shuttle servicemen met me right at the exit. The shuttle was fast and comfortable and provided for free by the hotel. I got a free room upgrade to a bigger room. The cleaning was done daily with free refill of bottled watter and all the needed shower accessories. All the hotel staff was extremely nice ad helpfull. The neighborhood was safe and comfortable to walk around ever for a single white woman :) A hat a free complimentary dry sauna visit but I didn't have a chance to use it. The bed and pillows were super-comfortable and the linenens and towels crispy white and fluffy. Slippers also provided. Safebox and kettle with tea and coffee in the room are available. The windows view was a bit strange but did not bother me personally.

The hotel needs already some minor room renovations like - doorways, locks and shower taps. Breakfasts definitely need to be upgraded, because they are definitely poor for a 4 star hotel. I found myself what to eat butvI'm not much of a morning eater and I've seen better food servings even in a 3 star hotel. Need to work majorly on that.

It was a great experience, staff were nice and welcoming. I spent 3 nights there with my family.traveling with a baby is always such a big deal, but the staff made it much lighter, each time we went to the restaurant, they kept entertaining the baby, providing my wife and I sufficient time to eat and also feed the baby. As it was my wedding anniversary, I informed the hotel if we could get a tour guide to help us in the city, they recommended one and also further prepared us an anniversary cake to celebrate with us. I had actually booked a standard room, but getting to the hotel, we were upgraded to a deluxe suit. Indeed, their service was outstanding.

The staff in the hotel was very welcoming and friendly. They made the stay very comfortable and were open for any questions. The room was very spacious and had great amenities. The spa is also highly recommendable: I had a deep tissue massage that was very inexpensive and very good as well as the sauna.

There was only one thing that was a bit odd and tainted my experience slightly: My flight was earlier in the morning and I asked to take away breakfast which I was told is possible. The next morning at the buffet i was suddenly told that I now have to pay for my takeaway boxes. I agreed to a price to then have an employee come after I had packed the breakfast to price me double the price for the boxes. This was just a very odd incident and was not aligned with the service and positive experiences I had the rest of the time

The bed was like the one at home. Great mattress and excellent bedding. The shower is great and hot water always available. Free breakfast is good. I also had dinner in the bar on some nights. The price and quality were so good I decided to stay in. Please try the Chicken Sizzlers. The internet is good but if for some reason it does not reach your room they have another network which the engineer can arrange. This made for a great working environment. The staff are all very helpful and the rooms are very clean and comfortable. The gym has a good selection of equipment on the 3rd floor and so is not open to the public therefore always room to train.

There is nothing I did not like. I extended my stay and will return.

very friendly staff, central location, lovely room with comfy bed. I was a bit worried reading other reviews, and yes, one day the hot water took ages to come (all other days in the week I stayed it was totally fine), and in some cases the rooms could do with a small refurbishment, but on the whole and for the price it was really nice and very comfortable.

Breakfast was not great, a lot of the food was dried out and looked/tasted very unappetising!

The room was great, food was good!

The food in the restaurant was great! But the biggest challenge for me was breakfast - vegetables and fruit are too close to a warming section and this simply dries up and seems like it was there for days. Maybe restructuring the tables would help so that cold food like cheese and ham won't be close to warmers. Eastetics is horrible and it's not welcoming

The room and beddings were spacious and comfortable. The location is excellent.

The wifi was bad. There is no air conditioning except a standing fan which doesn't cool the room, only circulates the air. I had challenges with getting my breakfast delivered to my room at 4am based on my request and calling many times to remind them.

Very efficient airport transfer (both ways); friendly staff at reception; upgrade to a junior suite; central location

The hotel shows signs of ageing and would benefit from some renovations

It was very well located for my work. The staff was lovely, very helpful. They offered a free airport shuttle and even met me with an umbrella when it was raining. I was given coffee as a welcome gift. They were also flexible on holding luggage once we checked out. The location near shops was also good.

The rooms are a little old but the value for money was good.

During my recent tour of Ethiopia I stayed in this hotel on four different occasions. I liked everything about this hotel except one thing (see below). The staff could not have been friendlier and more helpful. The room was clean and quiet. The breakfast was generous and the food in the restaurant was good. The hotel is easily reachable from the airport and is also excellent value

The wifi in the rooms. The hotel's wifi is good when you are in the reception area, but practically disappears when you move away ( and I was on the second floor!). This problem can be fixed easily by repeaters or amplifiers on each floor. A cheap way of keeping the guests happy!