The room was great and the front desk and valet service was exceptional

My wife went to the breakfast restaurant on Mother’s Day and was completely ignored for almost 20 minutes. When she finally was asked if she wanted something she ordered coffee and then she still waited for second server to bring it. My wife said she couldn’t believe how humiliating it was to be treated like that. It’s really unacceptable considering how much we spent to stay there.

Loved the location, quality for the price, restaurants were GREAT!

The bathrooms were very odd. They had very little privacy as the toilet and shower area were enclosed in glass. I would probably not stay there again, only because of the bathrooms. Otherwise, the property was great.

Access to the convention centre and silver line public transport was a great feature and also hotel was walking distance from Quincy market and North End. The 24h convenient store was really convenient but needed to be stocked up more frequently. Coffee maker in the common area was also a great feature, although it needed more regular maintenance at times. Gym was well equipped and heated pool was available to use. The room size was a little smaller than I expected with no desk or proper table. The shower area needed better insulation and more hooks. My main issue was low mobile phone reception in the room at times. Overall, it was very good and I recommend this hotel.

The room was exceptionally nice--well-appointed. I like the fact it had a makeup area--rare in a hotel room. There was plenty of closet space, and the mirrors and robes were a nice touch. The beds were comfortable. The location near the seaport was the best part of the hotel experience.

The breakfast buffet was mediocre--about the quality of the free breakfasts at Holiday Inn Express, and for the price ($30) a total ripoff. There was, for example, no oatmeal or cereal or fixings for oatmeal or yogurt. Most hotel buffets that charge in that range have at the very least a waffle or pancake maker, or even an omelet bar. The cafe was a better deal, with delicious pastries and coffee, though the lines and prices were ridiculous. The staff was not all that friendly. Perhaps it was because we arrived during the strike. The noise from the strikers was so loud, it was impossible to stand outside waiting for a cab for any length of time.

The property and room were immaculately clean and the room was a good size with a nice view.

The room faced the pool and was noisy at times. The design of the hotel meant you could see right into other guests’ rooms if they left the blinds open. We saw a naked woman in the shower directly across from the room we stayed in because she opened the blinds. The shower water pressure was terrible as was the flow of water which was barely more than a trickle. Due to the proximity to the airport, we had planes flying overhead from about 6am the next morning although we know that this is out of the control of the hotel.

We took the bus from the airport which was free by the way, literally the hotel was a min away from our stop. We walked in the hotel and were serviced immediately! We felt that the 1st room we had was a bit small for us and Jae & Chloe addressed and fixed it immediately by switching our room for a room that was closest to what we described & it was perfect! The diversity at the hotel was beautiful! The comfort of the hotel all around was amazing. I’ll be back!

I honestly can’t think of anything not to like. No one bothers you, you’re really at peace in this place. I have a 9 for rating bcuz nobody is perfect but I really loved it there.

Coco Rico was a delicious convenient spot. Staff was knowledgeable, friendly and accommodating. ⭐️⭐️⭐️⭐️⭐️ to the manager on our arrival on 4/17 evening who trouble shot and eventually cleared up the cancellation error made by Booking.com. She was a gem. Great job also to the concierges Debra and the other African American gentleman (didn’t catch his name) who were so helpful! And a shout out to Billy the doorman and his staff. Couldn’t have been nicer.

No bath mats or grab bars in tub/shower. The tub was VERY slippery!

I really enjoyed the property’s exceptional quality and attention to detail. The rooms were spacious, impeccably clean, and beautifully designed, providing both comfort and elegance. The staff were professional and attentive, always ensuring a pleasant stay. Additionally, the amenities were excellent, from the well-equipped fitness center to the relaxing spa facilities. The location was also ideal, offering easy access to nearby attractions while maintaining a peaceful ambiance.

It would have been much better to have a shower cabin and a changing room near the pool. That was something truly missing.

Large new hotel with everything we needed for our stay in Boston for the marathon. Large family rooms. Great facilities including a decent gym and pool area. Cafe for morning coffees and a couple of top quality restaurants. Good location, not far from downtown for the marathon, but far enough away to escape the marathon chaos.

Downtown is walkable, but I was saving the legs for race day, so the Uber costs did stack up over our 5 day stay. Uber was about $15-20 per journey to/from downtown.

The staff were very very helpful & nice. Great location once you get your bearings. Rooms were clean, comfortable & cleaned daily. Ice & coffee machine outside our door. Breakfast was delicious with a great selection. M would definitely recommend.

A big issue for us was the deposit & incidentals the hotel held. To us it was too much & unexpected. We did know there was a city tax per night. However when we booked with Booking.com the price included taxes & charges. These charges need to be made clearer when booking. It seems to be standard for The US but a big shock to get when you a have a budget.