The location is perfect: 7 to 9 minutes from Bole international airport. The free shuttle to and from airport (every full hour) is a plus. There are a good choice of malls, restaurants, cafes and clubs all within walk able range. A few supermarkets are close by too. Service is 10 out of 10 - from check in, to room service - everything was prompt and easy. Breakfast options are good and I think most people would be satisfied. The breakfast are itself is spacious and well lit. You can sit by the windows and get some morning sun. The restaurant and lounge bar downstairs offers a very decent range of food, very fairly priced and the quality is good. The rooms are carpeted so it gives a cozy feeling. The housekeeping is good. The general manager is always around personally ensuring things are run well - that is a very appreciated aspect.

I travel to Addis Ababa several times per year and the Best Western is my "Go to" hotel. The staff are exceedingly welcoming and helpful. All departments from check-in to bar/restaurants and housekeeping are well staffed and trained. I have tried other hotels at the same price, looking only for one improvement - a swimming pool - but at the 4-star class and affordable price, no other hotel matches the quality and comfort of this Bole Best Western Plus. My business is in Bole and I have always returned here :)

As noted, I would like a swimming pool but on my budget, I have needed to choose what's most important. On balance, the welcoming staff, good range of high quality food, comfort and location are what matters.

I am writing to express my heartfelt appreciation and admiration for the exceptional service I received during my recent stay at Best Western Plus Addis Ababa, from 8th up to 18th of June 2024. From the moment I arrived until the day of my departure, I was deeply impressed by the warmth, professionalism, and genuine hospitality shown by the entire team. I would like to particularly recognize and commend Samrawit, Kidist, Birrti, Tsion, Selem, Mihret, Menbru, and Kalkidan. Each one of them treated me ( and other guests ) with the utmost kindness, patience, and respect. They consistently went above and beyond to ensure comfort, adapting effortlessly to my needs with grace and professionalism. Having stayed in many hotels around the world, I can confidently say that I have never experienced such a high level of comfort and hospitality. The team at Best Western Plus Addis Ababa stands out as an extraordinary example of what true service and long term accomodation looks like ; friendly, respectful, attentive, and consistently courteous. In addition to the remarkable staff, I must also commend the cleanliness and overall upkeep of the hotel. From the reception to the housekeeping team, the carriers, and even the security guards ; every member of the staff contributed to a safe, welcoming, and friendly environment. This was by far the best hotel experience I have ever had, and it is largely because of the exceptional people who work there. I wholeheartedly and strongly recommend Best Western Plus Addis Ababa; not just for its facilities, but because of its outstanding team. Thank you once again for making my stay so memorable.

A heartfelt thank you to the Reservations Team - Tsion, Samlawit, Birukty, Selam, Kidist, and Mercy. Your professionalism, kindness, and attention to detail made the booking process seamless. You were patient, responsive, and ensured everything was perfect. Truly appreciate how warmly you all handled every step. And to the amazing Food & Beverage Team - Nardos, Birtukan, Mitiku, Meskrem T, Meskrem D, Selamu, and Joni - Thank you for making every breakfast experience exceptional. The food was fantastic, but it was your warmth, personal care, and thoughtful service that made each meal memorable. Your dedication and teamwork made us feel genuinely welcomed and well taken care of. It’s rare to experience this level of genuine hospitality. Thank you all for going above and beyond – I will absolutely be back, and will be recommending you to everyone we know! The team gives a true meaning to the term 'Service with a smile'.

Everything was great!

Great hotel in the heart of Bole - rooms are a good size and clean with bottled water and toiletries daily. There’s a gym, massage, restaurant and a great bar/food next to the entrance which has a good vibe and delicious food. The hotel Is surrounded by other places to eat, ATMs, hotels etc. We wished we’d booked longer here. It was only 10-20 mins in a taxi (Ride) into the city (depending on traffic). They also do a free airport shuttle and suitcase storage if you travel to other parts of Ethiopia for an overnight stay. Staff are very friendly and helpful.

The General Manager Dolf Groenewald does a fantastic job connecting with guests and walking around during meal times to ensure everything is going well. He probably asked me 2 or 3 times if I needed anything. I am very well pleased with my stay.

I had to arrive one day earlier than previously booked. Someone on my team called the hotel and made the change to my reservation, but when I arrived, the reception desk had no idea about the change. Fortunately, they were able to accommodate me. 2 other minor situations indicate that the communication between the reservation team and the reception teams needs some improvement.

Everything about this stay greatly exceeded my expectations. The driver who picked me up at the airport was very welcoming, helpful and professional. I accidently left belongings on the bench at the airport and he graciously drove me back to retrieve them (they were where I left them!). The front desk and check in process was very welcoming. The room was superb. The restaurant adjoining the hotel served a wonderful dinner. The buffet breakfast was incredible and had a very wide selection. The general manager spoke to everyone. I would come back to this one.

There was not anything that I did not like.

cyber security of rooms quality services parking lounges protocol foods quality standard service givers purity quality and respectively responsibility understanding management system views traditional and modern foods options wash rooms color of walls e payment system network quality and security transport system options children playing place security bars standard quality comfortable bed specially the sweet girls massage system communication self privacy quality and short long night togetherness hosting having fun dance sleep smart secured way of the Best western + international hotel standard quality i appreciated that ⭐️⭐️⭐️⭐️⭐️

All i like noting to unlike

I mostly enjoyed the friendliness of the staffs, they were exceptional. In the breakfast room, at the reception, at the lounge, it was all perfect with the staffs. Staffs like, Samuel, Getahun, Alem, Rsbika, Meski, Nardos, Birtukan,Chef Alem, and Mitikli were all exceptionally friendly. They constantly make you feel welcomed and well.

I also like the way Memberu handled my check in. He actually remembered my name from my last stay there a year ago. He made sure i got a good space and arranged a Welcome back cake, which was a very nice touch.

Staff went above and beyond to help with special requests. Accommodations were excellent - I stay in Addis a lot for work and have tried many hotels - this is definitely one of the best for clean, functional rooms, hot water, and helpful staff. Airport shuttle was available and on time. I will definitely stay here again when I come to Addis - it is so easy and don't have to deal with the snafus that are so common at other hotels.