This hotel was very clean. The staff was exceptionally nice and helpful. I believe the guy at the front desk's name was Mike. He went above and beyond! The pool and hot-tub were very enjoyable. The gym was also huge (considering it being in a hotel) and a great place to do an adequate workout. The bathroom was gorgeous. I really enjoyed getting ready in there in the morning.

Our room was a little chilly. We had to turn the heat up to 84 degrees and it just made the room a comfortable temperature (not 84 degrees). I believe there was a draft coming in from the big window (which was gorgeous btw). Although, it was really cold the night we stayed, so that might've had something to do with it. The shower also got luke warm at most when I showered at night. However, my mom showered in the morning and the water was hot.

The rooms are spacious. I was not in a designated accessible room, but there was ample space for maneuvering in the room and bathroom. It was clean, comfortable and seemed updated. It's right on the river and accessible to the trail along the side. Both the pool and the hot tub have chair lifts for accessibility. There are towels and locker rooms at the pool, too. It's not quite big enough to swim laps but very relaxing with a view of the trees that line the river.

Very roomy and clean.

Didn’t find the bed very comfortable. Was given free breakfast vouchers for signing up for a perks account but the breakfast area told us we couldn’t use them. Tried to charge $40 for two continental breakfasts. Was able to get it fixed with front desk but they tried to do it again with our other breakfast voucher the next day so we didn’t end up using it. Had to pay for parking in the lot which we didn’t know.

We love the location along the river with direct access to the river path. It was our second time staying here as an overnight as we drove north. One can walk to restaurants and ampitheater on the path. The room was large and modern. Very comfortable.

Parking is a bit far away from the hotel, but the ramp is the only place to park and at least you can walk through the buildings to get there.

I don’t think the location was good unless you were going to a conference or an event in the attached building. The room was not liking the pictures, for instance there was no rug on the floor by the bed. It did not feel cozy and homey. The facility attempted to charge me for parking even though the information provided I’m booking.com lead me to believe parking was free. I had an exchange with the assistant manager and they waive the parking fees but they pointed out that visitors should also look at their website and not just booking.com. I do not think that is appropriate. I lost sleep every single night because of all the noise in the hotel, which sounded like children running down the hall and slamming doors until 1130 at night. It was very disturbing.

Please see above.

This is a comfortable hotel with pleasant staff and a good restaurant.

I did not like the fact that one had to pay an additional fee for parking; this was not the case a couple of years ago. Given the rate of the room which one expects to pay for a quality hotel, parking should at least be included.

The long walk from the garage to the front desk and elevators to the rooms. Front desk stated they had valet parking before COVID but they never brought it back. Someone like me that was traveling alone would park out front, go check in, go around back of hotel into the garage then entering the hotel from the garage you had to walk past the meeting rooms, almost a five minute walk.

The facilities in the hotel. The size of the rooms n bathroom. Everything was wonderful n we had our dog w us. The staff was great too!

Elevators couldn’t keep up, offer different types of pillows

Great location on the river walk, near restaurants and a playground, & dog walk stations. Good food, huge rooms & comfy beds!

The only complaint I have is the flat pillows- everything else was fantastic!

Very nice setting right at the Mon River Trail. Friendly and very helpful staff. We had our bikes with us and were very glad that we could keep them secured in our good sized room.