First of all in the Cumbria Park Hotel I met the dearest receptionist ever, he was very kind, very helpful and patient. Unfortunately I couldn't remember his name, but for me he was Santa Claus. In addition the hotel was really beautiful, we had huge and equipped rooms and the breakfast was awesome, especially the eggs benedict!!

Only miniature inconvenience was that the front doors were closed and we had to get around to the back door...but really nothing bad that I can say about this hotel!

Newly refurbished . Very clean. Good parking . Brilliant waitress at breakfast . Charming and friendly . Good cooked breakfast . Buffet offering was average . Plain yoghurt please

The self check in is soulless . This is a hotel and as a guest I would like a cheerful personal welcome . The self check in needs human intervention anyway so it’s hardly a cost saver!

Condition of the hotel is nice, looks recently refurbished. Location was good for where we were visiting. Breakfast included was a great standard. Decent sized mugs in the room as well!!! :)

Was all good really. Very minor points were the bathroom was tiny. But it still did the job. TV wasn't a smart TV either. Would've been handy for a family room.

Lovely staff, great atmosphere, really, really good breakfast and modest services included. A good amount of on-site car parking, friendly staff to welcome you that were pretty efficient. The ability to check in by talking to a person or self-sign check in. Another nice bonus is you didn't strictly need to enter any details to park your car, which I appreciate for convenience. Overall it was a very nice experience and I am looking forward to going back there again.

Access control issues, a guest entered my room as I believe the room ended up getting double booked. The invoice issued was for the wrong days and wrong amount, and needed to be amended. The free Wi-Fi was... Alright. Sometimes it was pretty good and other times it was terrible, but overall it was servicable, aside from a few hours where it was not even possible to look at emails. If you have a 5G SIM with good data, it is a lot more reliable than the Wi-fi offered, and faster too. It would be nice if ethernet was available in the rooms. The advertising of 'really big and nice TVs' feel a bit false as while they are big... They are also 2008 era flatscreens. Big, bulky, not a great picture quality but serviceable.

The staff were excellent. Friendly and all very helpful and willing. The car park was plenty big enough and there was a lovely little sun trap garden out the back. Breakfast was very good and the service again excellent. Location was a bit further out from town than I’d imagined, but there were some good restaurants a short walk away (there was no evening restaurant service available at the time of our visit). The lounge area is spacious and comfortably furnished. The hotel is on the site of the Roman fort Uxeludunum so it’s the only place to stay in Carlisle if you’re walking Hadrians Wall.

The main road is quite busy and the noise from other guests in the corridor and in adjacent rooms can be intrusive . Take some earplugs and you’ll be fine.

Rooms were spotlessly clean and superbly fitted out Breakfast was self service choice was good and plenty both cooked and continental

We booked through booking.com and chose this hotel because it said in the booking that the double room would be on the ground floor unfortunately this wasn't accurate and the room allocated was actually on the third floor with no lift my disabled wife was unable to manage the stairs the staff offered us an alternative room on the ground floor which was a twin room. Being only for 2 nights we made the best of the situation...both rooms were spotlessly clean and very well appointed

It was spacious, clean and comfortable. Although it was very close to the centre of Carlisle, it was also quiet and had a very private feel to it, probably because of its main entrance being around the back, the front entrance being closed off. Also, you enter the hotel directly from the spacious car park, and the satnav took us straight to the car park. The meals in the evening were excellent and the breakfast was great - informal friendly setting and helpful staff.

Nothing: it was ideal. I would just mention though that there was a family room opposite ours. On the morning following our first night the father of the family staying there made a point of apologizing for any noise that may have disturbed us - and there hadn’t been any! Night two was different though - the father of this different family spent a good deal of time shouting at his children from the corridor into the room. This was not the fault of the hotel at all - but perhaps try to put family rooms away from couples In future- especially if they have booked two rooms.

Great location with parking,not far from the M6 as a stopping off point between England and Scotland, yet also walking distance from Carlisle city centre and castle and pub and restaurant across the road. The hotel also does evening meals, which we took advantage of, and this was very good. Staff are warm and friendly, the breakfast quality is excellent, rooms are clean and comfortable. As I had had a recent knee replacement, the hotel gave us a ground floor room, with a walk in shower. We got a room at a great price!

It's hard to find fault , but suggested improvements could be an additional coffee machine to avoid queue at breakfast. We know from let experience that car parking can be a bit tight in the car park if you arrive late and have a large vehicle, but that didn't apply on this occasion

Easy to check in, was able to book for an evening meal, all staff were friendly and kind. We booked the Rikerby suite, which was absolutely amazing, perfect for our anniversary stay. I asked for rose petals in the room for my wife, and they went the extra mile and put our towels into swans and a box of chocolates from the hotel. We booked for evening meal and the food was delicious and freshly cooked. Nothing was too much trouble, this is my first time staying here and I will definitely return.

The only thing I would say is they don't take cash which isn't too much trouble just thought I'd mention it.

The staff were brilliant and were great when I had to amend my dates last minute due to flight delays and rebookings. The hotel is inviting, and the room, although on the small side, is comfortable and ideal for one person. The car park is very convenient, and the hotel location allows for getting around Carlisle with ease.

The breakfast buffet could be especially the cooked food and the way it is presented. I found the lack of plugs next to the bed frustrating. The shower is not great in the bathroom. The control unit is outdated, and in my opinion, needs replacing, and the water takes ages to heat up and when you do shower the pressure is terrible.