Outstanding customer service in a delightful hotel, where everybody understands what hospitality means! Our wedding was made perfect by the friendly welcome, lovely attitude and 'can't do enough' approach displayed by everyone. Special mention to Anthony, who just dealt with everything efficiently and with charm, and Summer, who looked after our party so well in the evening following our wedding. Beautiful gardens, large, airy rooms, character bar and dining room, topped off with excellent food, much of it home-made, and a great breakfast

Just a lovely place to stay!

Friendliness of the staff, bedroom and wonderful garden

Whilst the kitchen staff produced excellent food, there were issues which I hope it is creative to raise. The evening meal table accommodation was insufficient and the food service slow. Having said that, the way it was dealt with was exceptional. However, if a catering establishment knows the demand, which it would from the number of guests, they should be served timeously. The breakfast was cooked well and service exceptional. However, for a hotel of that quality, the menu was limited/ Having said that, the orders were flexibly dealt with and served quickly and well. These comments are the only ones that prevented the hotel from being exceptional and we would return.

We attended the hotel as a wedding party. Was a lovely day, the beer garden was amazing. Our meal was fantastic. Our room was spacious and clean and bed was comfortable.

Not a negative, but I think the hotel was under staff, and were only 2 staff members all day and night for the wedding.. you could tell the staff felt under pressure trying to serve meals and serve a big wedding party at the bar for drinks. But well done to them both for pulling it off 👏

The lovely welcome you get on arrival. The staff we all so very helpful and do a fantastic job. Walking from the car park into the Reception you go through the Gardens 👏 they were well kept and beautiful, little hidden places to explore all around the Beer Garden and spotless clean and tidy. The bedroom had everything you need for your stay and again very comfortable and clean, in fact from the main entrance into the hotel the full place was spotless.

I definitely didn’t like that Breakfast finished at 9am on a Sunday morning 😢 if you have been working all week it would be nice not to have to hurry for breakfast before 9am. That brings me to check out 10.30 is slightly to early 11,30 would give you some more time to relax because after all you can’t check in until 3pm the day before doesn’t give you a lot of time in the hotel.

All good. Service excellent and everything exceeded expectations. Would definitely recommend

Nothing could be better

We revisited Gretna Chase Hotel as part of our little Scottish adventure trip. We got married in Gretna Green 22 years ago and had the Gretna Chase as part of the Wedding Package. We decided to stay here on the way back to Wales to revisit. We had a lovely room, the bed was amazing, so comfy, food was good and the staff were polite. It was a lovely stay.

Nothing!

locstion. breakfast. car parking and staff.

they had no lemonade at the bar. never experienced that before

We came to Gretna to book our wedding, the Gretna chase was already our number 1 choice for our package that we had been looking at so we thought we would stay the night prior to our booking appointment so we could get a feel for the place. We certainly weren't disappointed. The gardens are stunning and very well kept. On arrival we were greeted with a friendly receptionist who checked us in and informed us that we had been upgraded to a different room free of charge, The room was huge, with a seating area too, Bathroom with bath and separate shower, Staff downstairs in the bar couldn't have been any more helpful, showing us the function room, and explained how the tables would be laid out etc, even suggested we popped back down to see the following day before the wedding that day that was booked t see how it all looked, which we did and it was stunningly set. Needless to say we have now confirmed our booking and looking forward to our next stay which will probably be before the wedding for the hair and make up trial. Thanks again to all of the staff.

nothing not to like.

Really nice hotel just outside Gretna. It was a perfect stop on our way from the Highlands back to the south. The room was large and comfortable. Loads of car parking spaces. Lovely dinner and breakfast. Staff were very pleasant. It's a lovely building with nicely kept gardens. A few minutes drive to the designer outlet and the Old Blacksmiths and easy access to motorway.

Nothing. Everything was fine.

Staff were very friendly and helpful and couldn’t do enough for you. The property is lovely grounds etc are immaculate. Restaurant and Bar served lovely food and drink. 2 miNutes in car to Gretna Gateway, 5 minutes to walk. Not much around apart from gateway but if your wanting a chilled out place to go this is it. We sat in beer garden all afternoon until the rain came

There wasn’t anything to dislike my only complaint we upgraded to Deluxe double room and we felt for the price the tea tray was minimal and definitely should of been better and there was no mini bar/fridge. We loved the jaccquzi bath but was too high so couldn’t get in if taps had been on other side of bath then maybe. We were really disappointed we couldn’t go in. Also for the bathroom it lacked toiletries there were some but these were on the wall and just felt impersonal.