I was pleasantly surprised by this hotel. I think it is fair to say Best Western has not got the best reputation for some of its hotels. I chose this one because of its close proximity to train station (it couldn’t be any closer!) A few steps after exiting the station and we were inside the hotel - especially welcoming as upon our arrival the heavens opened and within seconds we were in the dry. First impressions were excellent - clean, bright reception area and served by a friendly, competent receptionist.The day only got better. We had booked 2 suites which were spacious and clean. Yes, I know the bathrooms are outdated but they add to the charm. I think I am right in saying this hotel was built for Queen Victoria - have a look at the ornate ceilings as you have breakfast (which was plentiful). I am sure QV would have felt quite at home in this rather special place. If you like modern this may not suit but if you appreciate ‘old fashioned’ and don’t want to walk far if arriving by train this ticks all the boxes.

I could not fault anything - and I usually can so a big thank you to all the team at this hotel who ensured we had a first class stay. Staff were particularly good - we felt as though they actually cared whether we were happy or not.

The hotel decor was beautiful and clean. The staff were so friendly and very professional. The hotel was also in a prime location and very handy to all the bars and restaurants. The bed was amazing and very very comfortable. The hotel room was lovely with really nice facilities like a kettle and tea and coffee. The bathroom had soaps and shower gels. Excellent stay and would highly recommend this hotel. A special shout out to the bar staff and Barry who allowed us to have our drinks without rushing us out the door and even offered us another drink before shutting the bar for the night considering it was well past shutting time. We had a great stay and definitely would return and recommend it to family and friends.

Absolutely nothing, this hotel is 10 out of ten and great value for money 👍

Extremely comfy bed and great breakfast. Location superb - right next to the station. Conference set up was great - they happily made changes we requested and were very efficient.

It would have been nice, when organising the conference in advance, to have been able to speak to someone actually on site who knew the facilities well and would be the liaison on the day. Instead I was dealing with someone in Glasgow who had to check every question so could never tell me straight away. The set up on the day would have been smoother too as they would have known my precise requirements.

The location of this budget hotel couldn't be any better for access to Carlisle town centre when arriving by train- or by car, as the hotel has a small car park for residents use at a fair overnight rate. The hotel is a refurbished older property and is not without some well used some charm. Breakfast was great, staff were helpful and to the point. I was very happy with my stay at the price paid. For those visiting the racecourse the taxi rank is just outside the hotel and £9 each way.

The bathroom tiles were a bit shabby. Ididnt let this bother me for the 30 mins I spent in there during my stay.

The staff, particularly on reception were really warm and helpful, and just made me feel very welcome. There was plenty of choice for breakfast. The lift to the bedrooms was fast and efficient. The sofa in the room made it more homely. Desk with spotlight on useful as I had to work. Plenty of tea, coffee and biscuits left in room. About 30 paces from the train station which was perfect for me. Heated towel rail with obvious switch to turn it on and off. Bedroom was warm.

The room was a little tired (although netter than I expected for the price paid). As I was there in an Amber storm warning it was very windy. The old sash window in the bathroom shook so much that loads of old putty went over the bathroom floor and I was a bit worried about using the bathroom in case the glass blew out. The blind was blowing in the breeze even though the window was shut. So the bathroom was cold and draughty. The receptionist did say the next morning she would put maintenence onto fixing the putty.

For an old establishment, the whole building had an air of freshness and cleanliness to it. When asked, the staff did say it had had a paint makeover which did work. The room was fine and the bed very comfy. Although it was a cold weekend, the room temperature was nice. The bathroom was a bit dated but the shower worked well and the place was clean. Staff were friendly and helpful and we were told we had left something in the room on a few minutes after we had left so hadn’t travelled too far to enable us to return. The idea of a drink in lieu of laundry change was a novel idea which we enjoyed.

For weekend parking we found out it was cheaper to pay the £5 per 24 hours in the station car park rather than the £12 charged by the hotel. There was a lot of empty fast food cartons on or around the entrance later at night as we returned. It appears that people congregate around the entrance to eat their takeaways whilst not actually entering the hotel.

The location is perfect if you are taking the train. You walk out the front of the station and hotel entrance is about 100 feet in front of you! It’s a short 10 minute walk to the city center where the tourist info is located. Good, full English breakfast! Also they have this wonderful deal where if you choose not to have your room serviced on a daily basis, they give you a voucher for a free drink in their bar! Also, there are many restaurants/takeaways within a 5-10 minute walk.

The only downside of this location is that it is near the local bar scene, so there was some late night noise from young drunks. Annoying, but you can call the desk and they will sort it out for you.

The location is great long train journey so brilliant that the hotel is next door very close to restaurants in town as no evening meal at hotel.Staff at reception were very helpful nothing was to much trouble. Cleanliness could not be faulted.

Radiator in the bedroom wouldn't switch off so the first night was a bit uncomfortable 😬, however maintenance fixed the problem the next morning..Housekeeping could have changed or washed the tea cups.,however reception gave us some clean mugs,apparently housekeeping will only come in if requested. Platform announcements started at 5am.Lift broke down which was a little inconvenient but some things can't be helped.

We arrived early and expected to leave our cases but our rooms were ready and we got the keys right away. All the staff were polite and friendly especially Nathan. We attended the Christmas party night which was really well organised and turned out a great night. We travelled down by train and the hotel could not be in a better location.

The only thing we didn't like was the fact that there are quite a few pubs in the next street and they tended to sort out their bottle bins early in the morning. However the hotel can't do anything about that and it didn't spoil our trip

The hotel had a modern rustic feel about it, both olde worlde and current. Lovely building and well-appointed interior. Fridge in the bedroom, spacious bathroom en-suite and a comfortable bed. The bar was well stocked for those who like a range of drinks to choose from, small but not too small and ideal for a tête à tête with friends. Breakfast was very good. Cooked or Continental, or both with fantastic coffee in a spacious, light room on the south side of the hotel’s ground floor. Staff service was always efficient and timely.

Didn’t see any low alcohol nor botanicals options in the bar, not obvious but was only in the mood for some orange and lemonade in any case. Being a person of increasing girth, I was not able to obtain a bedroom easy chair to suit my behind.