The hotel is very elegant and has a great feel to it. The staff could not have been more helpful - particularly the Manager. The room was delightful - beautifully decorated and furnished with a four poster bed and a sofa. The room looked out over the High Street, although it was very well sound-proofed and we slept very well. The room had beautiful traditional windows which made the room lovely and light in the daytime, with shutters and good curtains to provide blackout, The bed was OK. The bathroom and shower were great. Breakfast was delicious, freshly prepared and there was plenty of choice. The evening meal was good - again freshly prepared and tasty. I would have liked slightly more choice on the evening menu.

I am struggling to think what that would be. The only very minor thing was there were plenty of small bottles of Molton Brown shampoo, conditioner and body lotion but no shower gel. I prefer a pocket sprung mattress but that is a personal thing.

Beautifully appointed coaching inn. The interior is so homely and the designer has a real eye for detail. The carafe of drinking water, free snacks, along with a really cosy bedroom, and extremely comfortable bed made for a good nights stay. The room was very warm, you can open the window but the traffic noise can be a bit much. I stayed in a high street facing room. Thankfully I sleep with ear plugs, so didn’t bother me. The building is very quirky, a little like the staff. Everyone was helpful and welcoming. We stayed for dinner and the food and wine were both very good. The breakfast was quite frankly amazing and set us up for a long days driving. Thoroughly recommend and look forward to visiting again soon.

Parking can be tricky in a LWB van, but thankfully there is a free overnight car park a short walk away.

Parking was good, the main areas of the hotel were well decorated, had lovely furniture and were very welcoming especially the open fire in the bar area. The room was well decorated, comfortable and well laid out with lots of lovely snacks and plenty of milk and tea and coffee to select from. The bed was comfy and the room temperature could be easily changed to suit. The bathroom was good with a good shower over the nice deep bath. The bar had a good choice of drinks and plenty of seating areas. The breakfast choice and quality was excellent. All of the staff were welcoming and we were quickly greeted on arrival and each time we wanted to be served.

Nothing at all.

Brilliant staff, very friendly, with nothing being too much trouble. Food was also very nice, and, although a little more expensive than other places nearby, it was so much better. The breakfast was better than any other hotels we have been to, freshly cooked and excellent quality. The staff at other local venues we visited were not as friendly nor professional as those at the Swan. Accommodation was fine, not brilliant but good for the price, no complaints and would definitely stay there over other nearby places.

Beautiful, historic building, with modern comforts and attractive decor. Delicious breakfasts cooked to order from the pub menu, which gives a good variety of dishes to choose from. Our room was clean and comfortable. Nice drink selection in the room. The hotel has its own car park which is very handy. All the staff who served us were friendly and attentive. Special thanks to Sam, who really looked after us during our 2 night stay.

A minor quibble was that our room had no drawer space, which is a little odd!

We asked to go to the back of the property to get away from road noise and they complied with our request. The bed in our room was the most comfortable bed I've slept in for a long time!

We originally booked a courtyard room with walk in shower - which we didn't get. The bathroom had a bath and as we are both in our 80's and quite fit it was a death trap, we had to put towels in case we slipped and help each other to get into the bath so we could have a shower - please could you put hand rails in asap?

Well, this was perfect for us this trip. Great atmosphere, lovely staff, and amazing breakfast. Wonderful relaxing areas throughout the property A proper traditional inn in a delightful small town. We loved this hotel with it's instant access to the shops and bars on the high street and it's own timeless charm.

The location on the high street of a bustling town was a plus point for us but I could envisage some folk finding traffic noise disturbing if you had a room on the hotel front. Also, because the hotel is really the focal point of the town, parking at the hotel was sometimes limited but local parking was also available.

great location, friendly staff, overall a lovely hotel. Food was also excellent. Will be back for sure.

we booked the whole hotel (14 rooms) bar 1 room i think and also booked the restaurant for our whole group which served until 9. we arrived a bit later than expected but did call ahead. Half of us arrived at about 8.45 and ordered, those that arrived a couple of minutes after 9 were not accommodated and had to walk down the street to find a takeaway... which I felt, given the circumstances could have been handled differently.

Amazing staff,. Superb bar and downstairs area, Fabulous large room and very comfy bed.. I arrived at 10.50pm and the shower tray in my room was dirty and the 2 girls on duty could not have been more helpful and one of them cleaned it for me.. the level of genuine customer service is a rarity today.

I don't really have 2 or 3 sentences as overall I had a great experience and everything was lovely, the only disappointment was that the bathroom was a bit tired and old and wasn't totally clean.

Room was very noce and very walm which I liked, very good powerful shower Stayed lots over the years, prob 80-100nights I would say but my room In the coach house at the back I liked, Some of the rooms in main hotel are in need of rennovation and the showers are not as good in the main building either

My only concern was the attitude/ abruptness of the girl at breakfast. Not very welcoming at all Didn’t engage, didn’t ask if I would like another drink etc. Very slap dash and then ignored me.