We stayed for two nights and three days - and it was a fantastic experience from the very start through to our departure. Everything was beyond perfect. The level of service and attention to detail across the whole hotel and spa was outstanding. We had breakfast and lunch at the hotel - which was very lovely, tasty and good value for money. Each morning we took advantage of the spa facilities by having a little swim, steam room and sauna. Some of the extra special touches we liked - the water taps (still and sparkling) near our hotel room, the Elemis shower products in the room and also the WhatsApp messages from the hotel. Thank you to all of the staff at Portal who made us feel so welcome and provided us with a high level of service for the duration of our stay! It was a true pre Christmas delightful stay.

NA

Love th easy access everywhere to water. Good to have a fridge in the room. Peaceful, quiet room and everything nearby. Sometimes a big hotel with lots of facilities can be very spread out, but we found everything to be nearby and easy to access. Recalled enjoyed the pool, sauna and stem steam room facilities. We used the electric charging point and it was excellent too. As it’s still early days with our electric car we were a little bit anxious about how this would work out, but everything went really smoothly. Really impressed. Next time we will bring the golf clubs!

We regularly stay at the Macdonald in Tarporley so we know it very well. The property is situated in the heart of Cheshire with beautiful views surrounding the grounds. We booked the exec suite this time as a well needed break after the Christmas chaos and it was truly stunning. So much room and outside space on the balcony, it was truly stunning. I had a treatment at the spa Signature + a full facial carried out by the lovely Laura and I cannot express my gratitude for her service. She is an incredible massage therapist and truly made me feel at ease from the moment we met. Treatments were truly relaxing and wonderful, sent me off into a world of my own. I definitely fell asleep which is exactly what was needed. We had dinner in the restaurant it was absolutely delicious. We had the crab and cheese, main was the steak fritte and pudding was the sticky toffee pudding and crumble - all absolutely delicious. We had the most incredible sleep. The beds are remarkably comfortable

Could do with a jacuzzi installing in the swimming area. It’s surprises me that there’s no jacuzzi but there’s such significant room for one.

Good location, beautiful setting, dog friendly

Breakfast- was very poor. Not enough staff - we went at around 9am and the room wasn’t busy so thankful it was t hectic! long delays on everything due to it being table service on all hot drinks and hot food. Coffee was served three separate times in broken cafetières (which the member of staff told us most of them were broken inside), such a simple fix but coffee wasn’t actually drinkable. Hot food was mediocre at best - certainly not worth the £24 price tag combined with the service. Drinks prices at the bar- we bought two drinks which cost £30+, totally unnecessary and clearly capitalising on chump tax.

Excellent value for bed and breakfast. huge bedroom, comfy bed, again, huge! :) great views from bedroom as well as bar area. Free access to pool and sauna.

For a 4 star hotel, TV, slightly out of date, not a smart TV, no netflix, etc. Could be on the wall and bigger, didn't affect our stay. There is no variety for coffee at breakfast, maybe an option to update to the machine that offers customers this, when customers are paying £24 for a breakfast, filter coffee from a jug is quite low class. Cutlery and napkins missing from tables. Bar prices...

Room was very nice and spacious with separate bath and shower which both ran well, bed was massive and comfortable, and to my surprise the food was excellent, hotels can be a bit hit and miss with food but this place is great for Breakfast and dinner, don’t hesitate to book for both, honestly couldn’t fault it, Also all the staff were friendly and would go out there way to help you with anything.

Not much really, being very picky, the tv in the room was small, even that could be because the room was so spacious it felt far away

Staff were lovely. Room was very clean, upgraded for free, pool is a good size , clean and warm. Breakfast was table service ( a big improvement compared to our last visit ) good breakfast. Evening meal average, burgers were the best value. They don't serve cocktails. Service was good.Temperature perfect in room. Lovely walk around the golf course. Good value for BandB

Bar pricey ( like all hotels ), no cocktails

Room was good very comfortable bed , staff extremely helpful and very polite throughout our stay Spa treatment facility and Spa staff were excellent

Unfortunately the swimming Pool was freezing A member of staff confirmed this was being fixed so may be bad timing, we spent less time in the pool than we normally would The dining room was also uncomfortably cold no heating at all, and -5 outside Hot Breakfast changed to a buffet style on second day of our stay and food was not as good

A friendly welcome, we were expected. Parking was easy but quite a walk to the entrance for a disabled person. I liked the fact that there were taps of chilled water both sparkling and still freely available. All staff we had contact with were lovely.

They said the dining room was cold so closed it and we had to have dinner in the area between reception and the bar. Yes it was at nicely set up tables but the area was really a wide bit of corridor. There were diners at the other tables.

Lovely staff who were welcoming and helpful. Beautiful and well maintained grounds with it being a golf course! Very clean (and big!) rooms, the spec of the interior was much much better than the likes of other accommodations for a similar price. Overall we were really happy with it.

The only surprise was that it was £15 extra to bring our dog. On booking.com, I'm sure somewhere in the small print this will be included, however we didn't see it so I'm sure others won't either. It may be clearer just to include the £15 in the total price to allow pets? I know many people don't bring pets - but this listing on booking.com was specifically a 'pets allowed' ad. Why not have two ads, one for pets and one without, and then there aren't any surprise bills to pay on arrival? Those who are bringing a pet will always be searching with the filter on so the correct ad will appear on their search.