This Sheraton property truly stands out! The service is top-notch, with staff who go above and beyond to make your stay enjoyable. The recent updates have given the hotel a fresh, modern feel, with everything looking and feeling brand new. From the exceptional customer service to the beautifully revamped amenities, every detail has been thoughtfully taken care of. All in all, this is a fantastic place to stay—highly recommended!

Nothing comes to my mind

Absolutely love the front desk staff members who were extremely accommodating and concerned about my family and I having a nice stay. Darius was absolutely exceptional! It was a amazing stay for my family and I and I will definitely be a returning customer!

Everything!

The staff was very friendly and helpful. They were all so kind. I arrived tired from a day on the road and was greeted with such a warm smile that my mood immediately improved.

There was nothing that I didn't like.

- price -location - affordable breakfast

- they didn’t clean my room - front desk looks like didn’t want to attend us even though we did check in at the time we messaged they previously

It was a cute property. Very clean. The bed was comfortable.

There was a loud noise that sounded like a motor of some kind. Thank goodness the air conditioning was on so I couldn’t hear it most of the time. I was on the 4th floor so maybe a unit above.?

Very quiet and clean. Great location. Staff was very friendly and accommodating.

Bed was not to our comfort, as it was a little harder than we like. Free breakfast would have been good.

It’s in a quiet location within Frisco and the rooms are always well-kept and maintained. I stayed here twice over the span of a month.

Perhaps not an issue caused by the hotel and may be on behalf of Booking.com but I checked out a day early and was still charged the full amount even though I received an email with the reduced price. I asked the front desk and they said they’re unable to fix the charge since it was made on Booking.com but I use this app exclusively for all of my hotel stays while traveling and have left earlier than planned in many hotels without issue. It seemed to be a problem here so not sure what happened but the team is generally friendly.

I like the staff the most… I thought customer service was dead until I came here. The room was clean dead silent. Texas. Shaped. Waffles.

I know they are about to renovate, and are probably going to fix the little things, but some sort of shade by the pool would make a world of difference. This room is an accessible room, so it makes sense that the mattress would be extra firm. It was too firm for me, but I get it.

The cleanliness of the room was absolutely amazing. The room was very roomy ,but cozy at the same time. Plenty of towels and the amenities were superb.

Honestly nothing at all. Everything was great

Front desk people were very helpful. And breakfast was good.

Having someone barge into our room uninvited that first evening we got there was not appreciated as I had been changing and had to drive for cover. Maid made a mistake. They didn't speak English so couldn't tell what their issue was. English should be required so they can communicate with guests. This is America not Mexico. No tip for the maids because of the mistake. But everything else was good.