Booked an overnight to allow us to visit family at Xmas. Rooms were clean and comfortable. Staff very friendly and helpful. We also had a meal in the restaurant which was lovely. A great breakfast too. Will stay here again.

Limited parking and parking in the school grounds didn't seem safe/secure

Hotel was lovely , we stayed there as we had a wedding @ lochside hotel great so convenient .

When arrived & tried to book in the receptionist said , wait until I deal with these people , we were shoved aside until she attended to other guest , we sat down on a bench waiting to be attended ,then said you can’t check into 3.00pm, I replied no we can get our room from 2.00pm, got to our room looked lovely I went to check bathroom & there was still bits off poo remains in toilet not satisfied but didn’t complain just flushed the toilet,tried to get through to reception the to ask for another bath towel for my husband for showering no respond always engaged , the women when we booked in really wasn’t helpful ,but was for one overnight , so we just went with it but wouldn’t recommend lt for that .reason .

The staff were lovely, the room was very comfortable and having the breakfast included made for great value. We ate dinner in the restaurant twice -the food was delicious.

We were in the back room, above the kitchen area. At 4am there was a lot of noise below which was slightly annoying. Next time we’d upgrade the room (we stayed before and didn’t have an issue with noise).

A very good hotel with friendly, helpful staff from check in to departure. The room was spotlessly clean and very comfortable. We had an excellent dinner in the restaurant and a very good breakfast on the morning of departure. I didn't venture into Cumnock at all, so can't really comment on the town, but Dumfries and Galloway is a beautiful area and well worth a visit. You could do a lot worse than staying at The Royal.

Nothing. Ticked all my boxes!

This was our first time in Scotland and we did not expect the beautiful treatment we received at Royal Hotel. The staff were so lovely, understanding, helpful, kind and friendly. They honestly made our stay so amazing, did everything to accommodate for a disabled guest and made it easy. The rooms were comfortable and clean. The restaurant interior was modern, beautiful and had a peaceful energy to it. The breakfast was delicious. Thank you so much to all staff, especially Rori and Lynsey. We’ll definitely be back.

Good location for to access to our function. Great room, clean and comfortable bed. Excellent breakfast

Lift only to first floor, our room on second. No hand rails on bannisters or bannisters on short flights of stairs. Fire doors at top of stairs too close to first step, door almost catapulted me downstairs, which was funny but dangerous. Bathroom floor dangerous when exiting bath, put my foot out onto mat which slipped away causing me to almost do the splits across edge of Bath.

Beautiful rooms. Room were large, very modern and exceptionally clean. The bed was very comfortable and the bathroom and shower were very clean, spacious, modern and the shower had plenty of power. Great choice for breakfast, which was delicious. Staff were very helpful and friendly We even got the concierge to take us to a wedding at the sister hotel. Nothing was a bother to the staff We had a lovely stay

We found all of the staff both friendly and professional at their job, Food was excellent both at dinner and breakfast time. Alcohol was very reasonable price with a good selection. The restaurant was very nicely decorated. probably had a recent refurbishment. Very good value for money.

If anything no view from bedroom window. Not a lot the hotel could have done about that though without moving Hotel.

this location was very nice, you can tell a lot of effort went into the renovation of this place. staff were also very friendly and helpful when needed! Food was really nice and as I’m eating a more plant based diet, their Vegan options were also very nice! my fiancé was very satisfied with their meat options as well! and as someone who’s been sticking to a workout routine, there was a gym not even 5 mins walk from the hotel so that was perfect. our room was very roomy and had a nice view out into the town.

i think this place would benefit from install an AC in the rooms as it was quite warm the day we arrived so the room was stuffy and quite uncomfortable at times. In the bathroom there was no ventilation so the place was just sweating from the roof which I can’t imagine is good in the long run for mould etc. this didn’t bother us but it could be something to look at before it comes an issue!

Excellent service in the restaurant, staff were very helpful and friendly. Breakfast was very good with choices on the menu that allowed for variation in nutritional value.

The room was rather cold, and the temperature in the room could not be modified by using the thermostat.