This is budget hotel. The staff are very friendly and helpful. The assistant manager especially. I encounted problem with my travel and got to the hotel extremely late. She stayed untill i got in to the hotel.. A staff mber comunicated to her my problems. The staff couldnt do enough to make my stay comfortable It has just been took over so lots to rectify. Its cheap and chearful .

Shared bathroom. Being changed rooms. As got double booked Smaller room had a lot wrong with it a plug socket needs looking at. A cracked sink. Dodgy lock on the door.

The Portmann is a no frills value for money establishment in Kilmarnock, within easy walking distance of the pedestrianised town centre. It’s essentially a pub with rooms, and check in was at the bar. My room was spacious enough certainly for 1 person, with two single beds. As far as as I can recall, when I booked it said the room came with a shared bathroom. However I was pleasantly surprised to find my room was en-suite. There was tea, coffee and biscuits on the bedside table. The bed was comfortable. Overall I was totally satisfied with the experience at the Portmann.

The only downside was the shower was a little unpredictable. You had to mess about a bit with it to stop it alternating between stone cold and scalding hot. I got it right eventually.

After a long day of travelling and upon our arrival, the Manager advised us that a DJ would be in-house that evening and if we had any problems we should let her know. But after an evening in the bar speaking to some lovely, local lads we didn't hear any of the music when our heads hit the pillows. It's worth noting that it didn't go unnoticed that all the staff coped very well during a very busy evening. The en-suite bathroom was huge. The morning staff were as pleasant as the evening team

The size of the bedroom space

The young lady who was cleaning the bar was very helpful. The bed was very comfortable. Chose this hotel for its location which was perfect. The towels and bedding were clean.

Everything about the room was tired.Had to ask for the ironing facilities and hairdryer. Then the iron didn't have a fuse in it.The room felt grubby.The pillows were tired and flat.The window frame was filthy at the top.The double glazing was all misted up.Just wasn't very clean along skirting boards,round taps,in corners .The tv was just propped up on a bedside cabinet(at the foot of the bed) with the wall bracket still attached. I'm all for using things forever but this room cried out make do .

I needed a cheap hotel for overnight stay the portmann was perfect

The bed was a bit creaky like it was not tightened properly and as a solo traveller it's never nice when people talk about you when I'm within hearing distance but overall it is a place I would stay in again

Staff are friendly and helpful the location is lovely

The bed in room 6 is broken and there is no lighting on the way out at night sadly the room was not checked properly as there was an open can of coke left in the besldside drawer and the TV was covered in dust but overall everything else was good

My partner and I had an excellent night at the Portmann, we needed a night away from it all and it did not disappoint. We ended up staying two nights instead of the one planned because we felt so at home. The staff were attentative and friendly, the bed was super comfy and I cannot complain about the food, drink or service in any way. We can't wait to visit again!

Didn’t have breakfast Everyone was very helpful,carrying our suitcase,as it was the first football match of the season,& Kilmarnock won.It seemed as if all the supporters decided to celebrate at the Portmann!

Knowing where to put the key as we had to unlock the front door to get out,& then went back in with the key,so we couldn’t lock the front door for you when we left.There was no one around at 9.30 a.m.

Staff were friendly, very welcoming. The building itself inside was warm, welcoming, felt cosy. Everything was easy to find and access. Short distance to town making it perfect for shops and for work.

WiFi didn’t seem to stay connected for more than a few minutes at a time

Facilities were ok but staff was great and having bar/restaurant downstairs made it easy to get dinner after a long day. Left a pair of shoes there when I left and manager packed them up and shipped them to me. …an extra mile for customer service.

Busy street and parking was a little challenging.