Have stayed at the Riverside Hotel on three occasion and have always been happy with both the accommodation and food. will be staying in the near future. Use the Hotel as a stopping point on return from visiting friend in Oban

We booked an overnight DBB for our wedding anniversary. The service from the staff on Saturday night was impeccable they were literally faultless. They were attentive, pleasant and lovely. They wished us happy anniversary we were even surprised with a personalised dessert wishing us a happy anniversary. A member of staff who had worked Saturday night and Sunday morning remembered us and asked if we'd enjoyed our anniversary. The staff were incredible. The food was amazing drinks were great. Can't highlight enough how good they were. Room service was so quick and the staff member could even recall the full me u when we asked about it. They were an absolute credit to this hotel.

Aspects of the room were a little dated and the mattress was so uncomfortable that we checked out 3hrs early to come home and get some sleep. The room could of been cleaner, marks in the bathroom round the toilet and in the bath.

We were seated promptly, and explained where everything was by a friendly staff member. Breakfast was enjoyable and we both had a hot meal with orange juice and coffee. Lovely decor and we especially liked the beautiful who live there.

Weren't sure how to work some of the switches in room, the bedside table and another in bathroom. There was no explanation card to inform us of what these were actually for.... Also our room was a twin on the ground floor and our view faced onto houses and we would've preferred more privacy or perhaps even a net curtain.

Apart of all facilities at the Hotel I find Hotel lobby and restaurant as one of the best places to relax, enjoy or even work. There is many various spots where You can find some privacy or enjoy fireplace etc. I find restaurant food/staff brilliant. Food comes quick and is done as it should be (Had sirloin steak, chicken tempura - all perfect). Rooms are clean and spacious, bathroom fittings a little dated but still perfectly functional. Comfy bed (a little on the firm side). I have visited this hotel many times across two years and always like to comeback here.

nothing worth mentioning

Friendly staff and good food. Carol, assistant manager is particularly great. Always smiling and welcoming.

Nothing really, we stay often even though we live 10minutes away. It's a wee retreat for us away from everything and we feel it's good value for money and affordable. We booked last night when we were staying in January and we've booked to stay again in April and experience the soul afternoon. The only small complaint is that the budget rooms lack good lamps and always seem to be missing a bedside table at one side and have a headboard too big for the bed. However the rooms are warm and comfortable so not a huge issue for us.

Was located perfectly for the purpose of my visit

The property was fine but my room was located on the top floor and was the furthest away from the main facility, I have mobility problems at times and normally am located on the ground floor and can access everything much easier. Also on this occasion these was a lot of noise from other residents in the nearby vicinity during the night and unfortunately the room had no telephone to contact reception so was difficult to report short of getting up and dressing and physically going down to report it.

Travelled with partner and a dog so had booked the dog friendly room. There are very strict rules about the dog which were set out really clearly at time of booking and none caused a problem. The room was spotless with lino flooring which is good if there are muddy paws. It was a long way from reception but ther side doors were open for quick walkies. The food was really great, because of the dog we could not eat in the restaurant but there was plenty of space in the lounge and they had very nice booths. Eating in the bar meant a shorter menu but i had fantastic tapas and my husband had a tasty pizza. It was a bit more awkward getting breakfast in the morning, again we were in the bar but getting breakfast required trooping back an forth with items (no trays) so i couldnt say it was leisurely and relaxing but the food was excellent.

Check in was very late by modern standards 3pm wheras I'm used to noon or 1pm.

This is a beautiful and welcoming Hotel. The breakfast is fabulous with plenty variety. The evening dinner is also very good and plenty to choose. The atmosphere in this hotel especially in the evening is very relaxing.

Unfortunately we were in a room this time across from the laundry which I have to say is very very noisy so early in the morning. The laundry staff play very loud music so early and I feel all the cleaning staff forget there are guests in these bedrooms. I feel these rooms are more for a 1 night only and definitely not for guests who are staying more than 1 night. The staff stand outside the door talking and as for the laundry trolleys being pushed and pulled around on the floor constantly are so loud there is no chance of a lie in if that’s what you fancied. This is the only down fall in this hotel. We have always had a very relaxing holiday but having a room across from the laundry kind of spoiled this holiday.

The room was warm, welcoming and clean. The beds were comfortable and bedding clean. Nice to have an actual bath in the bathroom with a shower over the bath. All the staff we met were lovely and very friendly - nothing was too much bother.

The furniture in our room (120) was very tired (varnish worn off the dressing table/drawers) and an actual drawer front was so distorted, it wouldn't close properly. Unfortunately, these let the presentation of the room down. Bathroom could do with being updated, especially the shower. My arthritic mother had great trouble in trying to turn the shower on, the dial was so stiff. Shower was clean but it's so old that the white fittings are now yellow. Also I noticed, when having a bath, that there was black mould underneath the soap dish. The carpet in the hallway (by the fire doors) was loose and would be a trip hazard - I did point this out to a chambermaid, but nothing was done about it during our stay.

A really lovely hotel, everyone is friendly and helpful. Very clean and lots of fluffy towels. The restaurant has a good menu and lots of seating to relax in after your meal. The bar is well stocked and the service is great.

The walls are really thin and you can hear 'everything' your neighbours are doing, saying and watching on the TV. The breakfast is good if you get there at a quieter time, but if you time it badly, the food, water, tea, coffee etc are snapped up quickly and you have a wait for replacements. Obviously, this does mean everything is lovely and fresh.