The lodge was a little rustic but it was easy to access from the main road, and had a beautiful back porch that backed up to the trees. It was nice having a restaurant on site and a small convenience store. There were plenty of towels and a mini fridge which was nice. There was no wifi except for in their community room. I didn't realize the lack of internet access, so had I known, I would have brought more board games. Completely understand the lack of internet as we were surrounded by trees and forest, but there literally was no connectivity along the road unless you had AT&T (apparantely), which we did not.

The heating in the room was VERY noisy. When it would turn off, it would clank very loudly and wake you up in the middle of the night. This is truly my only complaint.

Location and Accessibility to attractions. Great food and service at the restaurant. Love the format and amenity of the room and it is clean. Has extra blankets, pillows and towels.

It was cold, the heater is not heating much we had to add additional comforter to sleep during the night but very cold when not under the covers. We have designated parking but another guest took our parking spot, receptionist was informed but nothing was done the cars still didnt move their cars we checked out they are still on our parking space, good thing they just allowed us to park at the free empty spot beside our lodge.

The bed was comfortable, and the heater was effective. We ended up using the extra blankets, though, just to stay extra warm. While there is no Wi-Fi in the cabins, there's a community center if you need it. My partner and I spent what time we did in the cabin playing games provided in the room or sleeping after hikes. It's also the perfect location to start many hikes with clear signs and trail markers.

There seemed to be moderate water damage on the bottom of the wall between the shower and sink. There were also major cracks between the shower and surrounding walls/floor.

Location is amazing. It is a beautiful facility in the middle of the forest. Many hikes that start from the lodge. The staff was so friendly and fun. The food at the restaurant was very good with good value on the money and our waiter was very friendly and helpful. They have also a café with an awesome bakery in house. The commune area is so cute with WIFI, ping pong table, piano and just relaxation area for cold nights.

The room was a bit outdated and had a strong smell of fire from the firepit. Although the pool is only opened in the summer, it could have been amazing to have hot tub for the cold nights.

Housekeeping people were nice and got us fresh towels, more coffee pods when we asked. Loved the fireplace and firewood in the cabin. Loved the cabin we stayed in and the grounds. Liked the Lodge as well...sitting by the fireplace. Some really nice staff for the most part.

Staff in general was nice. Except for one morning, my companion went to get coffee. The Lodge was locked and the girl up front (Victoria) walked away when he tried to open the door. Was told later that it was her first time opening and she didn't know how to open but instead of telling him that, she hid. Other staff members walked by him instead of saying tyo try the side door. When he went to get a latte (which was lukewarm that morning but usually good other times), he was told they were open from half an hour. And he said, "you all saw me there, why didn't you let me in/tell me there was a side door." No answer. This is not how hospitality staff should treat guests who paid $300 a night for a cabin. That morning/exerience was disappointing for sure.

Great location in the heart of Pfeiffer Big Sur park. Huge room (actually suite/cottage with living, kitchen, bedroom)

No wifi, terrible cell signal (one bar)

I am disabled and the staff was very helpful in answering questions. I had an issue with the souvenir coin machine and they went above and beyond for me, for which I am grateful. Thank you.

No microwave in the cabin 😆 if there was one in the conference room, that was simply too far to walk for me. Same issue with the no phone in the room. But it was great to sort of be forced to disconnect.

We loved being connected to the state park for hikes and beauty. We liked that there was an on-site restaurant. The room was cozy and cute overall.

Some of the staff were less than welcoming, as noted in many reviews. However, we had a good waitress at the restaurant and there was a friendly gentleman at the desk at one point. Our dinner at the restaurant was good; however, I did have to ask for a new salad as the first one came out with rotten spinach. One thing to note is that there was no soap in the room bathroom to wash hands!

Amazing location in the heart of Big Sur valley. Hikes from the doorstep. Good restaurant food. Bonus to find that the room with 2 double beds actually has a separate bedroom for one of the beds.

Lack of wifi so guests can disconnect seems a bit of a cop out in this day and age, but to be fair guests are warned in advance about lack of phone signal. Limited signal is available on Verizon from near the conference centre. I can appreciate the lack of a TV more. Although spacious, the rustic style cabins feel a bit outdated especially considering the price. Visitors to Europe’s Centre Parcs will notice this.

the place is located in the most peaceful part of big sure, right in the middle of the woods. very relaxing and beautiful place , the nature is all over the place and the fact that you can discharge yourself from your mobile, a great idea....perfect for having a real break from everyday life and blend with the wild nature. amazing place in the woods.