I arrived late to the complimentary breakfast; the owner kept it open an additional half hour. I was very grateful for that as I was tired and hungry. He was kind, caring, gracious, and helpful; I have to say that the service he gave was truly excellent.

The lighting in the room was poor, but other than that, everything else about my stay - especially the service and the value - was excellent. I would recommend this place unless you are doing something like interviewing or Zoom calls that require good lighting - and if you are, bring a ring light or something!

1. Management - I made an error in booking my stay and without hesitation the manager made the adjustment 2. Breakfast - management paid particular concenr that the items were always plentiful (coffee, fruit, waffle batter etc.) 3. Late Checkout Request - Again management listened to our need and without hesitation said a 1hr. extension wouldn't be a problem.

I forgot to mention during checkout that the bathtub water flow valve that shifts from tub to shower needs adjusting so that 1/2 the water when taking a shower doesn't flow from the faucet.

The stay was overnight as we were travelling south. Jackson was chosen because of its location, and The Lodge was in a central and quiet area. The staff were very professional, informative and helpful. The premises had facilties that we did not use because of the short duration of our stay, but all areas that we used were impeccable, tidy and well maintained. The breakfast was plentiful with a wide choice for such a small hotel.

Nothing could have been better for us as it fitted our requirements exactly.

We like the spacious grounds and they were beautiful to look at. Nice way to end the day at the fire pit. Very easy to get in and out. Plenty of room. The gazebo was nice. Being next to the rive was nice. Very peaceful.

Lots of children making noise at all hours - probably due to the proximity to Story Land. Included continental breakfast was not appetizing. The grounds offered activities but many of the activities were broken or missing parts.

An outstanding place to stay. Above and beyond clean. Very quiet with an excellent breakfast. Bed was very comfortable, staff is friendly and helpful and everything is well maintained. The rooms are larger than expected, grounds are meticulously landscaped and the jacuzzi helped after a long day of traveling. The Lodge at Jackson Village is the best of the best.

Nothing could be better. This is the only place we'll be staying when traveling in the area.

So close to everything--Red Fox Tavern, Black Mountain. Rooms were spacious and lit well with overhead lights. Loved having a fridge in the room! Loved the eggs and sausage and coffee at breakfast! My kids liked making the waffles.

Leak in bathroom ceiling first night. But we moved the next morning and that room was great. Refrigerator made a bit lot of noise at night. But tolerable.

Very cozy and family friendly. Stream behind the lodge with chairs to relax, children's play house and playset, each unit has an outside area with 2 chairs, well maintained outside flower beds, you can see the pride of place by how well maintained, small table and 2 chairs in our room, felt it was spacious for the price, refrigerator , quiet area away from the shops but close enough to access restaurants and Mt Washington

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This is such a quaint little place!! I was a little skeptical seeing the price, but upon arrival we were struck by how nice the property looked. The rooms were very big and the entire facility was very clean and comfortable. I was blown away by how big our room was, and by how comfortable the bed turned out to be!! Every staff member was very accommodating, friendly and helpful. The breakfast was good and the pool looked really nice (we did not partake). A really nice bonus was the tennis courts, the ample amount of land to walk enjoy next to the babbling brook running behind the property, and the fire pit next to the stream.

They say they have a Continental Breakfast, but it's not - it's a full breakfast. 3 types of fruit, waffle maker, coffee, hot chocolate, OJ, milk, yogurt, eggs, 1 meat, like, 8 types of bread, cereal. SO impressed.

Air was very dry, but that's just a hotel for you. I expected my room to have a microwave, but it worked bc there was one in the breakfast area.

The room was comfortable and had everything we needed for our overnight stay. Breakfast was good, omelettes, potatoes, pancakes, fruit, cereal, bagels, muffins, toast, cream cheese, jams, peanut butter. juice, tea, coffee, hot chocolate, milk, yoghurts… something for everyone! Nice dining area. We sat outside to enjoy the morning sunshine 🌞 Staff were very friendly, would definitely recommend 👍🏻

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