A stunning location on the banks of the River Severn and within walking distance of Worcester Cathedral and the historic city centre. The hotel itself has rooms in the main house and also an annex (which includes rooms for corporate/event use). The rooms were comfortable and clean and the front of house staff were very friendly and healthy.

Given the star rating of the hotel I think the rooms should have had a bit more by way of a 'welcome tray' and the continental buffet breakfast could have done with an overhaul. When I had breakfast the only nod in the direction of 'pastries' was a plate of small croissants and pastries that had been burnt in the oven and were served with their chargrilled edges! Not a great look!

A beautiful location on the river, with several large terrace patio areas giving views up and down. The indoor breakfast and dining room are similarly well positioned. The breakfasts were very good, everything from full English to GF bread. Staff were all excellent, friendly and competent. The rooms are all well appointed and comfortable. And, importantly for our purposes there is a car park, free for guests

The dinner menu was disappointing, quite a restricted choice. The rigatoni were just ordinary and we ordered two chicken salads that arrived with no dressing. To be fair our waitress brought a dressing of sorts, but we had to ask for it. Plus, my room was in the annexe, not the main building, on the second floor, all well and good, but there are no lifts, so you have to climb two flights of stairs. So elderly or disabled people need to ask about this.

Quiet spot with lovely view from family suite of the river. Helpful and polite staff. Room spacious, newly refurbished and to a high standard of cleanliness. Main building has some history. Food….we had tapas was good quality. So refreshing not to be charged extra to park which we find to be unreasonable in those hotels which do levy such charge. So did not feel the hotel was trying to squeeze every last £ out of guests.

Stairs might be troublesome if disabled but we were fine. Limited parking but it was private. Might be noisy would guess if hosting a party or wedding but we were early in the season so not an issue.

Lovely being next to the river Clean room and comfy bed

Room was freezing when we checked in at 3pm. We were hoping to have a rest after travelling but the room was too cold even lying in bed fully clothed. We had to go and sit in the main building till heating came on in room which when we asked at reception about it, was told it comes on at 6. When booking it looked like the room was in the main hotel building however it wasn't, it was in the annex on the ground level which we thought we would have more of a view than we did

Comfortable, very clean, quiet (but small) single room, at an ideal temperature when I stayed in March ... the breakfasts and a couple of evening meals were excellent and in a dining room with views over the Severn towards the County cricket ground. The plumbing in the en-suite bathroom was really well thought-out and reliable.

The free wi-fi was a little hit and miss, but really not complaining.

Location very good. Setting very good. Breakfast was good. They have a lovely patio area that overlooks the river. Nice in an old fashion way. All the staff we encountered were very friendly and helpful.

Plugs for charging our devices were low to the floor and hard to reach. The one night we had dinner, Friday Oct 11 was one of the worst meals I had in the month of traveling through the UK. Pasta with some kind of ground meat, no flavor. Other dish beef was tasty but mashed potatoes very runny.

A beautiful location , period charm in the main house and all staff were friendly , obliging and welcoming . Good choice at breakfast with decaf options . Bar prices were good and the Riverside views lovely

In our room in the main house Wi-Fi was not secured by a password as I would expect with a 4 star . Could be open to hackers Breakfast could be more healthy and dietary aware eg granary bread instead of plain average whole meal , alternative milks One night a funeral party took over the whole bar for hours so we couldn’t use it - they should have been given an alternative venue after an initial period Restaurant prices looked very expensive so we used restaurants in town

Position of hotel very convienient to get to the Cathedral and City shops. Very clean, staff very polite and the outlook is Amazing along the river Severn, lovely to see the swans and wildlife, a very pretty hotel and we visited the Christmas Markets, the hotel was dressed for Christmas and very tastefully done too. Brenda the head housekeeper was so nice to us as she spoke to us about the hotel and grounds, other staff were lovely, Nothing too much trouble in this hotel. Fab breakfast and much choice, we were not rushed. Beds were comfortable and very clean rooms. We will book again.

Nothing

The breakfast menu was wonderful, providing a wide choice of options. The eggs benedict was superb! The location is perfect, very close to the cathedral and town, yet in a quiet spot by the river bank. There are seats and tables by the river, perfect for a sunny afternoon pot of tea, or an evening glass of wine. My room was comfortable, with a lovely bed. The room and bathroom were exceptionally clean. So the hotel was really good - but what made it truly exceptional were the fantastic staff who were warm, helpful and professional. Really appreciated as a lone traveller -thank you!

Nothing!

Evening meal was very good and cooked very well, but the steak was a bit sinewy, not the chefs fault though as he can only cook with what he is supplied with. Breakfast was very good and the quality was excellent, and clearly they have a very good chef as the ingredients were high quality and cooked to perfection. The view at breakfast of the Severn River with the Swans floating by was pretty cool.

I was placed in one of the cottages and the bed was not the most comfortable, but the rest of the room was fine as I was travelling alone, and nice and private.