The location was excellent and the staff friendly and helpful. The hotel itself was apparently recently renovated and well done. The breakfast was very nice with numerous hot and cold options. Public transportation, both trams and metro, was steps away.

The hotel is an apartment building and the reception is on the first floor. There is only a small sign on the common keypad entry panel for the hotel. The entry gate for the building is open during the day but closed at night and guests must be buzzed in. Once checked in none of this is an issue. However, it would be nice if the hotel would message guests ahead of time explaining all of this.

Perfect location, close to city center and all Milano attractions. Metro station and tram stops 50 meters from the hotel. Comfortable room and bathroom. You can leave your luggage before check-in or after check-out. Friendly staff.

Just minor details, maybe I should not even mention them... A bit of a poor choice of breakfast dishes, no access to coffee machine - you have to ask the staff to prepare your coffee. Of course everything is very tasty :-) but I used to self-service :-) and wider choice. Sometimes it is noisy early morning when they take out the garbage but it is not the hotel responsibility.

We really enjoyed our long weekend at this hotel. It's a little more 'family run style' than a large hotel, but it has unique character because of this. It's in the perfect location, positioned at the end of the high street and right next to the Metro and supermarket. The staff were welcoming, friendly and very attentive at breakfast. The breakfast was a good range of cold foods including savoury and sweet options. A special thanks to Doha who went out of her way to help us when we had realised we left a rucksack full of our belongings on the bus to Milan! She was so helpful and didn't hesitate to keep trying to help us by calling and translating between a number of companies before we were able to locate our bag. We hope you got our gift and thank you again. Without your help our trip would have not been the same. ❤️

Nothing

The rooms are a good size and very clean and the staff were so friendly and helpful. The continental breakfast was wonderful with so many choices- probably the best we have had in all of our travels. And the hotel is ideally situated close to the Metro, supermarket and a variety of restaurants and bars.

Couldn’t really fault it but minor points were - a couple of hooks to hang toiletry bags in the bathroom would have been useful. And most of the sockets in our room were not compatible with our European adapter plugs.

The staff was very friendly and kind. The location is excellent, very close by to busy areas but on a quiet side street. We enjoyed the breakfast (lots of options and all yummy). The room itself is more spacious than other hotels in Milan and well organized. The cleaning staff does a wonderful job.

My part of the mattress was a bit lumpy and uncomfortable (i have back problems, so mattresses really matter for me). And the pillows were either too big or too soft and low. I guess this is the only minor negative detail I can give.

They have a varied breakfast, which was unusual for most of our locations. The food was good and the hosts made sure guests had what they needed. The location was good for transportation as it is within a block of a subway station. The rooms were clean and roomy. An issue with one of the rooms was fixed quickly. Even though the location is near busy streets, the rooms were quiet.

Not the hotel itself, but it was difficult to get taxi service on Sunday morning to go to the train station.

Nice hotel in a good location. Little bit unusual in that it is set into a building rather than a standalone hotel but not an issue In practice. On a busy street so a bit of noise if you are trying to nap in the day but dead quiet at night which was a relief. Very clean, nice breakfast, Netflix, friendly staff, fair price. Decent bars, restaurants, supermarkets nearby and close to a metro station. Would have been nice to have a kettle and complementary bottle of water. No issues overall

Location was fantastic with metro right outside and within a mile of downtown and Milano Central. Staff and the breakfast spread were also fantastic!

Room had some issues, needed a pain job in some places and you could hear when people upstairs flushed due to the building being old. Also not enough storage in the bathroom.

Excellent reception, everyone was lovely! Great breakfast options, close to the metro, and several restaurants nearby in case you need a quick coffee or bite to eat. 24 hour desk made me feel safe! And a very useful lift up to the entrance.

My only complaint is that hot water in my room lasted approximately 8min, which with long hair made it impossible to wash it, but also forced me to be quite efficient once i committed to showering.

Ai Suma Hotel in Milan is an excellent choice for a comfortable and stylish stay. Its central location, close to the metro and main attractions, makes it convenient for exploring the city. The rooms are clean while the friendly staff provide outstanding service and great local recommendations. Breakfast is fresh and delicious, served in a charming dining area. Highly recommended for both business and leisure travelers!

The only downside was the lack of a kettle in the room to make coffee or tea.