Upon arrival, the hotel looks clean and tidy from the outside, with a nice location in quiet village square. Some private guest parking is available to the rear of the hotel. First impression when entering the hotel are of a well maintained and well looked after traditional village hotel. All of the hotel staff from the reception, dining room and maid were friendly, polite and chatty, made us feel welcome. We arrived via motorcycle in torrential rain, and the chap at reception immediately offered to put our wet gear into the hotels warm boiler room to dry out, which was greatly appreciated. Our room and bathroom were clean and spacious with comfortable bed. We had our evening meal in the hotel and were amazed at how good the food was, our compliments to the chef! Breakfast the next morning was also superb.

Nothing to dislike.

We were made to feel very welcome by the staff. The room was lovely, very comfortable with lots of hot water for showers and complimentary toiletries. We had a lovely evening meal in the hotel as well. Check in and out was smooth without any delays and the hotel is in a fantastic position in Melrose.

The breakfast was lovely with a great choice of options. One minor problem was that the fried eggs were quite undercooked on the top and we had to send them back. However this was dealt with straight away without any fuss - just mentioning it as you may want to ask for your eggs to be turned if don't like them like this.

The staff were excellent; really attentive, helpful and friendly. The food quality and choice were first class. We loved the traditional Scottish fare. Beer garden furniture was of good quality and one of the staff members brought out soft cushions which was very welcome.

We stayed in room 21. The bed mattress is a little uncomfortable and probably needs to be replaced. The shaving mirror was broken and needs to be replaced. The shower is over-bath with a plastic shower curtain. We would have preferred a walk-in shower. The curtain was clean, but it just feels a little basic and spoils the shower experience.

Everything was tremendous. We’ve stayed here a couple of times before and already knew it’s was comfortable and the food excellent but this visit exceeded even our high expectations. We had a wonderful large and comfy hills that overlooked the Eildon Hills. The bed was huge and super comfortable. The food was fantastic and all the staff super friendly and very helpful. Our little dog was welcomed and fussed by everyone. All in all it could not have been more enjoyable. Thank you for a great trip.

Nothing.

Great location room lovely and bed so comfortable.

The lady who checked my friend in the day before. Thursday the 4th was not very friendly I witnessed her reception. Everything was a bother. (Lady shoulder length grey hair) The lady who checked me in ( long blonde hair) was friendly and welcoming, nothing was a problem. Also the waitress who served us breakfast on Sunday morning was exceedingly rude. Adamant manner when breakfast order was wrong. Saying that’s what we ordered which we didn’t as my friend does not like tomatoes and never has. Just rude! Mistakes happen and i appreciate that however her tone and rude manner was unacceptable. Apart from those 2 staff members the Hotel was lovely and all other staff delightful especially housekeeping. I would stay there again if down that neck of the woods.

Lovely room which was a good size. Staff were very friendly and welcoming. Good selection for breakfast. After a day walking the borders abbeys way we were really pleased to find out bags had already been put in our room for us. Also really.impreased by the early check-in time and late checkout time which have us a lot of flexibility.

We had to confirm several times that we wanted a twin room so were disappointed to find that it was more or less set up as a double with 2 duvets. Also received a lot of messages asking us to click on external links to fill in information. We didn't do this and it made absolutely no difference to our stay.

The location is great and the hotel is clean and tastefully decorated. The staff were all wonderful and helpful. The food was far above my expectations. The dinner was very tasty and elegantly presented and the breakfast was out of this world. They often multiple choices to please everyone. I had the smoked poached halibut with poached eggs. It was spectacular. Thank you to the staff for such great service and kindness

Nothing to report here

Hotel was clean and comfortable, location was perfect for me as I was attending a family funeral. Bathroom was modern with a great shower. The reception staff were friendly and welcoming. The breakfast had plenty of choice and was served quickly.

I had a single room that was very small with a partially obstructed view of the car park. It was fine for a one night stay but if staying longer for a holiday would recommend booking a double. I had quite a lot of repetitive emails before I arrived asking if I wanted dinner.

The staff were very friendly and efficient. The food was excellent in the restaurant and the Bar/Bistro.

The room was OK, but no phone so unable to contact friend's room before going to meals or setting out for visits. The shower was adequate, but the handbasin was miniscule and the loo was cramped. The WiFi was restricted and unable to access racecourse info and my betting account which was disappointing as main purpose of trip was Kelso Races.

Generous selection of food at breakfast. Well presented and of good quality. All staff ( reception, waiting and room service) were attentive, courteous and provided good service.

My room (single) was functional. Comfortable bed. Modern shower room. No view to write home about as my bedroom overlooked bins and the carpark at the rear of the hotel. As I was out for most of the day this was not a problem.