Arriving on a boat where you're greeted by several staff whilst someone plays the xylophone was a special start. We stayed for 2 nights which felt just long enough. We were treated like royalty throughout our stay. All staff were so attentive, caring and friendly. Shout out to Eduardo and Eleanor who were so lovely. We were celebrating our honeymoon and Eduardo decorated a special sea-front table for our final dinner, which was so thoughtful. We had an amazing massage, a dive with Richie which was beautiful, and some snorkelling and sunbathing by the infinity pool, watching the monkeys in the trees! The pool was often empty so plenty of choice of sunbeds. The food was incredible and service exceptional. Bedrooms huge and beautiful with a great turn down service. We had a rainforest villa which is still on the water at high tide, making it like an aquarium around the room. We were lucky to have hornbills and a monitor lizard in the trees right outside our balcony. The whole place was just stunning.

Absolutely nothing

The boat ride was brief. The welcome was great. We had Ms Lydia brief us about everything on the island. Food spread was delicious! Even breakfast was gooood. Choices of recreational activities were many too! The recreation team were very welcoming and encouraging. We did the paddle board and guided mangrove kayak. We also went for the MERC talk on giant clams! Good to see those efforts being done. The touch tank was great too! We planted corals too 🥰 the room was huge with a huge balcony. Beds and pillows were really comfortable. Bathroom was great. Everything was good!!!

Maybe the part where the offer for local Malaysians on the room rates that were not advertised enough. We only got to know about it while we were checking out. It’s quite a pity that the offer has been going on since early of the year, but no ads whatsoever on their page. Hence we as Malaysians had to pay the full board rate, which is sad

So glad we stayed in the Ocean Villa in which we could get into the water from the balcony. 2 nights were barely enough to explore around the resort, and we were lucky enough to see a stingray, hornbills and a monitor lizard. We enjoyed snorkelling and kayaking, and meaningful time at MERC (touch tank, coral planting, giant clams exhibition). The resort was kids-friendly and all the staffs were nice and friendly.

There is only one restaurant in the resort, the food took a while to come out. Be prepared if travel with hungry kids, otherwise nice food and service.

Truly, a perfect blend of luxury and Eco tourism, sustainability isn’t just a marketing point. It is the point. The staff is all wonderful and accommodating from the second you book to the moment you leave, the food is amazing and the views are absolutely breathtaking. Because of how much they care about marine conservation, you can see a lot of incredible wildlife even just snorkeling 30 minutes in I saw a turtle, even as someone who is traveling solo it was such a nice escape and not having Wi-Fi in the rooms is a great idea to really help you truly disconnect and unwind.

The setting is idyllic- peaceful and beautiful. Rooms are comfortable.

Would have been nice to have a gym.

Very friendly staff. They fullfilled every single wish, always helpful and smiling. They offer a great snorkeling trip to Sulug Island. There are many spa treatments available. The pool is amazing, very clean. There is only one restaurant and every dish we had was delicious and looked absolutely beautiful. A wide variety of dishes is available also for breakfast. Water and clean towels are delivered to the room daily.

No beach whatsoever. There is a beach not far away, but it is not accessible from the resort. There is quite a lot of rubbish in the sea, things like plastic bags, plastic bottles, different packages. The internet connection is available only in public spaces (lobby, restaurant, pool), but it is bad, very unstable. There is a possibility to see a big cockroach in the bathroom in the evening /at night - it happened to us twice

The free kayaking and snorkeling was amazing, so much marine life to see around the hotel. The monitor lizards swimming where amazing. Definitely worth going to the ecology centre on site. You can touch a sea cucumber and starfish and see more of the marine life up close. Staff were really friendly and lovely different places to sit in the shade. We had a rainforest room which was more private than the water front rooms and still very easy to walk from the room straight into the sea.

We LOVED our stay here and don't understand any of the negative reviews! The resort was gorgeous and very clean - no issues with trash in the sea while we were there. Rooms were comfy, if you're used to Uber 5* luxury they might feel a little rustic but they were very spacious and luxe enough for us. The infinity pool is stunning, and there are loads of free activities on offer. It's also a responsible hotel, it's plastic free and you can refill water for free unlimited. Visit the MERC to learn about their reef conservation too! The staff were all incredible. You have to visit this place if you're in Borneo and I can't wait to return!

Loved all of it

The island vibe is pretty cool especially the over water villa & the pool by the restaurant. Breakfast was amazing with quality offerings including fresh orange juices & delectable dishes. Staffs were exemplary & eager to serve namely Eduardo & Eleanor (restaurant) & Awang from merc & Lydia the duty manager. Generally they were all pleasant & welcoming. Thank you. The downer is the trash build up on its shores following high tide. Overall it was a wonderful holiday deserving a repeat for sure. Will definitely come back..

This resort is absolutely outstanding with stunning view. All the staff is super friendly and helpful. Breakfast and dinner is totally amazing. Special thanks to the manager, who is extremely attentive, which makes our stay an absolutely unforgettable one. Location is very nice with good arrangement of transportation. Resort provides everything that you need to have a taste of the island. It is definitely our first choice for our next visit.