the evening meal was excellent and great value , the location was beautiful and the rooms were comfortable.

the attention. to detail was lacking. At breakfast, they had run out of beans and orange juice and there were no yogurts available. The only fruit available was oranges. WiFi was not great. We had a chalet room and could not get any WiFi there

Clean and friendly, the 2 main young ladies on the bar and reception were amazing. Breakfast ladies were also very good. Nothing was too much trouble. Dog treated really well too.

The young lad on the first breakfast of our stay, had no customer service skills, didn't say good morning or interact at all apart from to ask us what we wanted. Didn't explain how you help yourself to fruit juices, cereal etc and that you can make your own toast, although pretty self explanatory, but the ladies explained everything.

Room nice Facilities ok Breakfast lovely Indian meal in evening lovely

No light on bathroom mirror. When you turned the light on the fan came on & stayed on forever so would be nice if mirror one was working so that could be used instead. Booking in was a little slow as the host was the host, receptionist, bar staff so people were left waiting. However, he was very nice. Lots of dog mess in car park & location quite out of the way.

We came for the location, it is in perfect position to start kayaking at Kerne Bridge. There is also a short 20min walk to Goodrich Castle. Staff were very friendly and helpful. Despite an issue with original room we booked, they sorted us out with a choice of alternatives. We were also greeted with a warm welcome at breakfast :) View from the room window was great, overlooking the Wye and in sight of the Castle. We had the Steak and the Salmon for dinner and it was excellent. Breakfast was also excellent, portion size was perfect.

Will maybe try the Chalet to avoid the noise from the bar and the road. Not a massive amount of noise but a little bit disturbing.

The accommodation was compact but clean. Had to ask for refill of tea, coffee and milk on the second day as housekeeper didn’t go into the room. It was a very comfortable bed and had an excellent sleep. The meals are excellent quality and not done on the cheap. Strongly recommended the breakfast and for evening meals the Gammon steak and Fish and chips

Our chalet was a little tired on decorating. It only needed a freshened up.

Great welcome, friendly and helpful staff, comfortable bed. decent choice of food with adequate portions. Other reviews have criticised WiFi and phone signal. We didn't make use of WiFi but we had adequate phone signal in both main building and chalet room (EE mobile).

As others have remarked, decoration and furnishings throughout need attention but we only stayed one night so no real issue for us. Steps to/from carpark should be negotiated with care. Outside treads are very close together with very shallow drops. Inside staircase was poorly lit.

*.Clean rooms, . *Totally Dog friendly (which is a deal breaker for me.) *Lovely friendly staff. *Yummy breakfast .Would I recommend it .... Yes Absolutely

The only thing I have to say against my stay was that the phone signal in our room was none existant and the wifi signal also didn't reach the room so to get in touch with family it was a case of going to the bar or outside, wouldn't normally bother me but I was with my 91yr old mum and wanted to tell them we arrived safely

The breakfast was very good, the dinner menu was very good. All the meals were enjoyable. We had a chalet and it was large and comfortable, could have done with a second chair, en suite was a little small but adequate for one night. Everywhere was very clean and we had a good coffee/tea tray. Lovely views from outside the chalet and a very good nights sleep

The complete lack of phone signal and wifi. We were unable to use our phones or iPads for the 24 hours we were there. This should not be the case in 2024.

Everyone was very friendly, and the food was very good, especially the Indian menu. The breakfast team were very cheerful and even bought Ernie (dog) his own cut-up sausage for breakfast when they delivered ours ... so it's five stars from Ernie!

Nothing, had a nice stay, would stay again

on arrival a warm welcome and shown personally to room well equipped hostess tray . Room large clean and comfortable Easy parking Was offered help with case varied breakfast cooked to order. The use of a key rather than a charged card appreciated

Difficulty in pulling window shut it had blown well out of easy reach need window hook. No cleaning of room during stay and no replacement to hostess tray but on asking this was quickly rectified. Noisy at times traffic very busy out of their hands . Yellow /black tape to indicate a trip hazard on steps in corridor to rooms needs urgent replacing it is frayed dark and not very clear and is a trip risk in its own right. Extractor fan so loud and window does not open in shower area . Very high step into shower and I found it difficult to turn shower of. It is old but does need a full refurbishment in many areas