We stayed one night in a twin room at the Lambton Arms and had a good experience overall. Check-in was easy, and we really appreciated being allowed to check in early. The room was basic but comfortable—clean and welcoming. The location is very convenient, right in the center of town and within easy walking distance of the train station. Just a heads-up: the music from downstairs was quite loud well into Saturday night, so light sleepers may want to plan accordingly. That said, it’s a solid place for a short stay with friendly service and a great location.

Loud music from downstairs and bathroom in need of renovations. Functional but dated.

First impressions from outside suggested a really run down property with broken windows which were tge result of hooligan vandalism. Entry from the car park gave a very different impression. Professional manageress with a fruendly and effeicient reception showing us to a modern, clean bedroom. Dinner in the bar was excellent, well presented and prepared. Breakfast the nrxt morning was a real disappointment. No cereals, coffee charged per cup, toast not offered etc. A better option would have been for the hotel to offer a more traditionl menu choice than the current more exotic offering. For example my wife chose poached eggs with smashed avocado pears which had been prepared with some form of mayonaise producing an unedible 'mush'.

It is in the middle of Chester-le-Street, so it is very close to the train station and the bus route. I have stayed here twice now and been very happy. The staff are lovely and helpful. I haven't tried the food yet as we spent a lot of time out of the hotel, but hope to on future visits.

The only issue I had wasn't the hotel, but other guests. On my last night the guests in the next room were very loud and woke me and my daughter up several times in the middle of the night, when no staff were available.

I was given a top level room initially. I am 77 and disabled through cancer and found it very difficult. I was transferred to the lowest level the following day as soon as a room became available. The staff couldn't have been kinder and put themselves out to make me comfortable. Carly was especially helpful and apologetic.

There was nothing to dislike. It was my second visit this year. The first was to attend the funeral of a very old friend, whose Wake was held at the hotel. I fully intend making further visits this year.

So Central in town. Loved the big room and bath. heaters worked well. Magic looking out at the snow on the second day.

Weekend noise from bands downstairs but it was only one night.

The location was fantastic for us as it is close to the train station and a good bus network. The breakfast was really good and very reasonably priced. Staff very friendly and helpful. Room was dated but then again it is an old coaching house and I like the charm of it. Spotlessly clean and a very comfortable bed. Stayed here as we were going to Beamish open air museum for the day but the location is also perfect for visits to Durham and Newcastle.

There wasn't anything I didn't like

The staff attitude, friendliness and helpfulness was excellent. Food was excellent, good value with generous portions. The room was a good size with armchairs and a coffee table in addition to the usual desk and chair and had an effective heating system (which was needed.)

The room could've been cleaner (dust webs by the radiator control.) The room decor was rather tired and the tv remote had gone missing. Used cups weren't replaced with fresh ones.

Staff welcome was brilliant. Barmaid took us upstairs to room. explained the keys and showed us doors in and out for coming back to room later. Friendly and polite with a smile on her face. And later in night the doorstaff were polite when explaining it was time at the bar. soon as we said we were staying upstairs they told us we could take drinks upstairs rather than drinking off quick.

Nothing. Room is at front of the bar overlooking the high street so some noise during the night and early morning but thats to be expected due to location. Cant be helped.

Very generous breakfast portions which were excellent value for money. The room was clean and comfortable. The staff were very welcoming on check in and every morning at breakfast. The standard of cleanliness throughout the main areas was very good. The proximity to the train station and main bus stops was brilliant

There wasn't anything we didn't like

We were in the area for the cricket and this hotel was ideally situated, a 15mins walk to the ground. Parking at the hotel was a bonus and being a pub as well meant a drink and meal on hand and breakfast in the morning all available on site. A really good amenities tray in the room, coffee, tea and hot chocolate along with biscuits.

There was only a hand soap dispenser above sink in bathroom and not in the shower which in unusual these days. The remote for tv was hit and miss for working, maybe batteries needed checking and no cover on them didn't help.