The staff were so friendly, but in a high professional way which gives a sense of luxury and special treatment. Specially, the blond lovely lady at the reception, Madeleine I believe was her name, who checked us in and kept checking on us until prior to check out and another lady who showed us the way to the room. Also, Saturday or Sunday nights around 10 pm a very nice gentleman at the reception made a kind gesture that was truly appreciated. Now I feel bad that I’m not good with remembering names because I don’t normally care to write a review, but I definitely remember souls and faces. I love the fact that when I forgot to pay upon arrival they didn’t push or demand. After a couple of nights they called and asked politely, “We couldn’t find your payment, in case you already paid did you pay in cash or card?” (Then they gave me the time to relaxe and continue what I was doing and pay later when I’m free which is truly appreciated) The remarkable touch was the check-out procedure instead of 12 pm they allowed me until 2 pm, as my flight was 6 pm. I was out for lunch and was late extra hour of what we agreed on. I started to wonder how the hotel isn’t calling me and banging on the door like any other hotel, which is their right btw. It’s is a second to none experience!!! I wish that I meet the same staff when I visit the best of the best hotels in Beirut again. FYI, I was moving between different 5-star hotels for testing before a special occasion. Also, room service 24 hours is amazing specially when I called around 4 or 5 am asking for 1 thing, but the Indian guy kept offering services that I really wanted but didn’t need, so I was shy to ask for since I’ll be checking out soon. Another great point, the staff doesn’t show that they’re waiting for a tip they assist to the fullest and leave the moment they are done and ask if we need any other assistance.

I didn’t like that I haven’t try the hotel before and wasted my time trying 2 different hotels, and shockingly I paid slightly more in the other hotels it was above $900 for 2 nights, but Kempinski was $850 which is so worth it

Great location, easy access to all amenities . Very clean, beautifully decorated hôtel. Nice grounds in and out. Comfortable room with great view of the sea. Pools also great, clean and at the perfect température. Also Great food options, from breakfast buffet to à la carte. Staff very pleasant and helpful throughout the hotel. Everyone , from the front door entrance to the the front desk personnel are truly exceptional. Found each one to be very helpful and they truly go out of their way to make you not only feel welcomed and comfortable , but also ensure that all of your needs are met, whether you need a car for hire, or a dinner reservation, etc.

Can’t say as everything was great.

This is my seventh visit to Kempinski Beirut, by far the best hotel in Lebanon, going back again this month. everything is great but what made my experience standout comparing to previous trips is the check in process, we usually arrive at 1 PM and the receptionist asked us politely to wait until 3 for check in, but this time the front end manager Walid speed up the process , not only that he upgraded our room that's why I am visiting again in couple of weeks.

nothing

The property was very luxurious and spacious. I enjoyed the pool area and the resort beach area though it was a bit of a walk but nothing crazy and you don’t leave the hotel premise.

Having to walk to the beach through the large locker section. Luckily there was a golf cart to transport you if necessary

1. Clean spacious rooms 2. Helpful a d friendly staff 3. Location is good 4. Pool area is nice and “labib” is very attentive and friendly. 5. Their burger is so delicious

1. I arrived after midnight around 2 Am and they made me pay for an extra night! 2. I had to pay $15 per day for parking! 3. Breakfast is very limited and basic 4. No water hose in the toilet however theres a bidet.

The staff was great, and always positive! The hotel is really clean, modern and beautiful. One of the better hotels I visited.

It was really disappointing that 2 of the 4 nights in the hotel I couldn’t really sleep due to private party (weddings,…) going on inside the hotel facilities. The music was too loud, and make it not comfortable. I think that if the hotel really wants to become a 5 star luxury hotel for the guest, they need to make sure their guest could always sleep peacefully.

Everything was amazing in the hotel & room , I like The welcome and attention to guest satisfaction and excellent service include the size of the room, the cleanliness of the furniture, the provision of all needs in the room, the speed of their response to our requests, and also the valet service, housekeeping and room service specially rayan , Sara & Maher from reception Ghareeb from housekeeping khalil from Vale

Nothing

Location was great, the room and the bed were super comfortable. The hotel was modern, clean and the staff was super helpful and friendly.

Hotel pool (upper level pool for hotel guests only) had some loose and missing tiles at the bottom that poke your feet in certain areas but that didn’t stop us from enjoying the pool!

Customer Service was the best everywhere we went. I like how you can get a taxi from the hotel and charge it to your room.

The buttons for the lady in control were difficult to decipher what they did. You had a look really closely and interpret the drawing on the lights, but other than that everything was fine.

Everything expected was on point 😇 excellent and the best🙏🏽 Thank you for making my vacation trip the best, a special thanks to therapist afaf at the spa section👌 good massage I received👍 and thanks for the valentine gift from all the spa team.