We are staying in this hotel every year, it is our go to hotel for a relaxing onsen ski trip, with great food delivered and served in our room, staffs are friendly, they even drive you to the ski resort or train station in town. the amenities are the best we saw in a hotel, and you have everything you need in your room for a relaxing trip even a straightening iron

Nothing

The staff was absolutely lovely and helpful. We felt at home right away, even though some do speak little English. A traditional breakfast was served inside the room. An entire feast, very satisfying and with lots of variety. Dinner also was quite the showstopper and not expensive at all for what we got. The room was very spacious and cosy, perfectly clean and with lots of small amenities.

The room's view consists of a wall with a waterfall cascading down. This was a little noisy at night. This is the only complaint I had and could be overcome by the ear plugs that were also provided by the hotel.

Excellent services, they really make you feel like a VIP to the hotel, they welcome you to your room with welcome cake and drink of your choice and do the checking in the dining room of your room, a big thank you to everyone that served us, all of you did more than a great job, amenities from ferragamo and la mer, good breakfast, close to a number of ski resorts, walking to the hotel form the station takes 5-10 mins only depending on how much you are carrying, they can send a shuttle to pick you up if you call them anyways, the room is huge with private indoor and outdoor onsen.

Not much, a hinge on one of the closet doors and the humidifier downstairs need some repair and that’s all

I liked the coffee and tea maker as well as the included dishes to use. I liked the robe. Having our own hot tub was nice. Breakfast served in our room was luxurious. Included soap and shampoo was luxurious. I loved the upstairs outdoor patio

The shower water temperature was terrible. It was ice cold forever. Then it wound get hot and cold and hot and cold. Not ideal. The air purifier was noisy. The charger outlets near the TV did not work to charge our phones.

In room Food was exceptional. Service was excellent

Two things: 1- the water area around the outside the private onsen was not clean 2- the heater in the bedroom was not excellent (outdated and didn’t warm up the room very well)

Exceeded expectations. Carpark, staff, in room dining, breakfast pre and after ski breakfast, dining made the whole ski experience and comfort in Yuzawa. I will be back in this hotel for the next ski trip!

Amazingly spacious with the living area and extra toilet on the upper floor within the room.

Breakfast must be booked in advanced together with booking the room. They could not do it if we told them when checking in. Open air onsen bathtub in unit was too hot to dip in.

Good facility. Privacy and peacefully to be there.

The room is amazing, spacious, and very comfortable. The outdoor bath is very easy convenient and private.

Very accessible location. Super friendly and helpful staff. Very good kaiseki dinner and breakfast fare.