The staff was so helpful that they upgraded us to a superior room with a large balcony, a bathtub and a view over El Nido bay for about a week. When we decided to stay a couple of nights longer, the price was a regular one, no discount, but we are very thankful for a week's long stay at a steep discount. Whenever we had any request such as your organisation, they arranged it for us. When we had to shift the tour by a day due to not feeling well, they helped us out again at no extra cost. They also warned us that their will be no refund should we not show up eventually, but it is fair. The only drawback I can call out is the drainage in shower. It was fully blocked and the water was leaking outside showr cabin, making all the floor around AC flooded. We asked to fix it, but after their intervention nothing changed. It made using shower highly uncomfortable, so we could only use the bathtub.

Location is very good, easy access by walk to all the hustle and bustle of the main town. We signed up 2 tours, so it's very convient to the meeting point by walk every morning. There are many restaurants and gift shops in town, also can be reached by walk. The laundry service just crossed the street from the hotel are very useful. The small balcony with seaview is a plus. The bed is quite comfortable.

The breakfast can be improved, the AC is toward the face, and can't be adjustable with the right angle.

The staff is very friendly. The location is very good. The view from the room is alsoo good. Room no. 505. The bed is very comfortable. There is no smell in the room, the air conditioning is great.

The slope of the floor in the shower is not suitable, so the water leaks out, but there was a bathtub in the room, we used it, it was perfect and for a while there was hot water with high pressure. No fridge and safe in the room.

Good location. Walking distance to town. Spacious room and updated room amenities. Good for families (elevator, pool and spacious rooms). Sustainable initiatives: no single use plastic on toiletries, etc.

Can be improved property cleanliness (main hallways, stairs to the rooms), staff service level (hospitality training, handling guest requests and concerns). Breakfast options (intercontinental or American breakfast).

The property was close to the town square, few minutes walk to the restaurant, shops and bars. The breakfast buffet has good choices of food but they can improve the coffee. The rooms gets clean every day. The room is nice, big and spacious.

The reception could be improved with a little bit of professionalism. Occasionally we have insects and bugs coming to the room.

The room was spacious and cold. Beds and pillows were comfortable. Internet was just enough to take video calls and so some light work. The best part about the hotel is the location since it's just walking distance to El Nido's main nightlife and restaurant area.

They only accept cash as payment. This should be mentioned beforehand so guests can make sure that they have enough cash before checking in. Breakfast was also very sparse. There were several times where food was not enough for all guests currently checked in.

Great location. Scooter rentals delivered to you which was a huge plus. Everything else was great, will definitely stay again

Would be nice if the entryway door shut by itself. Doesn't effect how I feel about my stay though.

Really nice hotel. Great location, just a couple minutes walk from the main road of el nido. The hotel is new, so everything was pretty much new. The staff were great, they took care of anything we needed.

Room size is a bit small. A mini bar or at least a small fridge could be useful.

We were very happy with the hotel and its facilities. The staff were very friendly and helpful. We loved the location. Close to town centre but far enough to provide peaceful surroundings. Bed extremely comfortable.

No issues

We very much appreciated the variety of the breakfast buffet and the daily change of menu. Always great to have a complimentary meal.

We had no recommendations for improvement .