Parking. I was upset that a paying accommodation patron had to pay additional funds for secure and undercover parking. Your free parking is shared with the club patrons and being in Gladstone vehicle left all day in the heat is not comfortable to enter. I believe accommodation paying patrons should be entitled to secure undercover parking. Also I was not happy with free parking again as their is a club on premises I witnessed New Year Eve drunken patrons damaging other vehicles in parking lot. Not impressed as a paying occupant

We had an amazing experience staying with the Mantra. Staff were amazing, room were very clean and beds were comfy. Nice size rooms and had an awesome buffet downstairs. Pool was nice and clean. So good they always had staff at reception to help with inquiries. Staff were super friendly. We would definitely come back again and recommend this hotel for families. By far the BEST hotel we have stayed at!

There was no microwave in our room, but it's ok, it gave us the chance to explore all the yummy take away shops and restaurants in the area. We found an amazing fish n chip shop and Chinese buffet restaurant close by.

The room was quite and comfortable. The staff were friendly and helpful. Very happy with my stay. Highly recommended!

Most of the food was good and reasonably priced. However, the room service steak meal was way overpriced and of very ordinary quality. The meal was small (smallest steak I have ever eaten) and the chips were sad compared to the beer batrtered chips that I ordered earlier. This was the most expensive meal on the menu. I am sick of getting price gouged at every turn and I intend on calling it out where I see it. A blemish on an otherwise excellent stay.

The buffet food provided was of high quality and variety and priced accordingly. Barista coffee was included in the Breakfast buffet package.

Payment for the restaurant for the evening buffet should be on entry, breakfast is optional I'm not sure how they keep track of everyone. The lady on reception was adamant we lock our vehicle up securely (which we did) but it left an uneasy feeling that perhaps we were staying in a bad part of town. We weren't eligible to go into the underground car parking as we were towing a vehicle that was slightly higher than the limit.

Very clean and tidy. Food for the buffet for dinner and breakfast were very nice. The cafe meal was ok. Chicken was very dry. Ladies in there need to be more happier and polite as the ones in the bar need to be as well. Other than that everything was good. Receptionist and housekeeper were very good and nice. Pool area was very nice and the kids enjoyed swimming in it.

Just some of the staff in bar and cafe could be happier and more polite.

I got the phone call from the hotel , telling me that I have used the mini bar , but not paid for it . Everything that I have used ( only one beer , was paid for ) I have stayed there plenty of times , and never had any issues with them . It is a great place to stay , but calling me that I haven't paid for a packet of chips or a bottle of water was disappointing. Nonetheless this is a great place to stay when in Gladstone, next time I will just have to make sure that everything is counted properly

Breakfast staff were excellent. Really good service, great coffee and a late morning brunch from the all day breakfast menu was exceptionally high quality. Hard to beat really😎

My only gripe was no kitchen meal prep facilities in the room. Otherwise really comfortable sleeping. I did get daily noise from renovation going on but understandable. I hope once they have been finished that stays at the Mantra remain an affordable price and continue to be such good value cheers to all and well done😎

Easy check in , staff friendly and professional, rooms and all areas clean and functional

Original room was damp, a water leak ? But staff promptly changed us to another room. Cleaners perhaps need a tad more training on that issue , also cleaners check the dishwasher ,hadn't been used for awhile and smelt badly . The buffet breakfast and dinner great ,but kids allowed to serve themselves is not really hygienic.

Buffet dinner and breakfast was fabulous. Food, service and ambiance was terrific. Our children of course enjoyed the buffet dessert bar & the fresh king prawns the most! 😂 Beds were comfortable and everyone loved using the rain head in the shower.

Table service for collecting of empty plates was terrific. But no one offered to bring more alcoholic beverages once they were finished. Didn't like having to get up and get more every time at the bar.

I think the food areas need to improve and a bit too expensive. Shingle Inn we had lunch the second day and was served cold toasted sandwich was tasteless fish and chips the fish was ok chips cold

The prices in the restaurant..and bistro needs to improve especially the staff I found them to be inexperienced don’t listen found myself repeating time and time again my orders and slow especially cleaning up