Amazing breakfasts, very comfortable bed, helpful and attentive service, superb food, delicious cocktails, loved the pool and spa.

A couple of pre-arrival issues: I took the trouble to send all my personal details as requested to check-in online, and yet the desk did not have my email address when I phoned to request a menu. Also, I tried to book a table online but did not receive a reply until over 24 hours later to say that my requested time could not be fulfilled…in the meantime I had telephoned to make the reservation which was confirmed immediately… These were only mildly irritating issues, but it occurs to me that the client communication systems could be improved.

We didn’t have food in the hotel, neither for dinner nor for breakfast, but I am sure both would have been fine, there’s a Michelin star restaurant and Brasserie on site. At the time of our stay was a Wedding in progress, that had some of the facilities used, we went to discover the old town of Cognac near by. Great Spa, indoor/outdoor pool, beautifully appointed complex, Garden sun area, very spacious rooms with very comfortable beds no complaints

There was a little confusion with check- in, deposits and restaurants booking. We arrived early to the usual 15.00 check in, we had prepaid for the night, but still had to deposit €600, this not being an issue, by the time we went to finally get the key, we were asked to check in again. Later in the room we were asked to pay again a deposit, not really a problem, though a hotel of this standard should check the books before asking people three times. Just to say very little negative to say about our experience all in all staff was very helpful, friendly and polite. The hotel was obviously booked with a wedding party and yes it’s peak season over all, so all 😊 good

Beautiful property. Quiet and private. Excellent facilities, the spa was amazing and included in the price of the room. The room was such a good value as a last minute booking. It was our mini moon and the staff were thoughtful and left a gift in our room when we arrived! Restaurant food was amazing!

The restaurant staff were quite slow and not very attentive however were friendly when we did get their attention. Still a fantastic stay

The whole experience was great, from the moment we parked our car till the moment we left. While our stay was only for one night, it was a memorable one. The food, the room, the amenities, everything was excellent. Great appreciation to the whole staff and team of the hotel for their attention to the minor details, details you don’t normally expect. Chapeau bas.

Nothing at all

Stayed with friends for 60th birthday. Everything about the hotel is amazing and the staff really make it the most fantastic place to stay, the whole team is fabulous. A special thank you to the waiter at dinner who helped steer a tricky guest out of our way! Very attentive and professional. Thank you so much for the upgrade to suites for my friends and I. Spotlessly clean, fabulous food in the restaurant, very relaxing peaceful atmosphere throughout the hotel. Great rooftop bar.

The property is both modern and old using the facade of the old cognac warehouse. It’s a ten minute walk into the town centre that need a real update it’s quite run down. Room was great, pool and rooftop bar were god as well. Breakfast was not to the standard I would have expected in a five star hotel. Overall pretty good and great location to visit Remy Martin

The rooms were spacious, comfortable and very clean. The spa facility is one of the best I’ve been to.

There was some confusion on checking in about the deposit, forewarning your card is actually charged 750 euros and returned on check out. I found this unusual and the explanation was not clear. There was also a lack of late night room service food (we arrived at 11pm starving but didn’t want a sit down meal)

We stayed 2 nights here and it was exceptional. We flew into Bordeaux and hired a car, it was about 1:30 min drive to the hotel. We booked the basic room and it was lovely. Newly built and decorated room that was spacious. The food is excellent. There are 2 restaurants, a brasserie and a more formal restaurant that claims to have a Michelin star. We did the formal restaurant first and had such a lovely meal. We opted for a four/five course dinner with paired wines which was very reasonable cost considering the high standard of food. The brasserie was also of a high standard. The spa is great. New facilities throughout with a large pool and jacuzzi. The rooftop bar was lovely and a great place to have a pre/post dinner drink with views over Cognac and a lovely sunset. Staff were excellent too. I would recommend to anyone for a couple of nights stay.

My only criticism is the wine menu is a little expensive considering it’s made on their doorstep. €55 for the cheapest bottle is not unreasonable but I guess this is where they make their money

Beautiful hotel, excellent facilities and great food. Everything was exactly as pictured on booking.com We were later than expected arriving due to traffic, reception staff went out of their way to ensure we could still eat dinner and we followed this with drinks on the roof terrace where there was a pianist and excellent cocktails. 5* service and facilities without any snobbery - perfect

There was nothing to dislike

A lovely room, exceptionally quiet and great facilities. Close to the town and the staff couldn't be more helpful and made the experience very memorable.

The price was on the high side considering breakfast was included and drinks were also on the high side, but paying the price for a 5* experience so I should have appreciated better that the whole experience was going to be on the high side.