Staff was very friendly and helpful, a beautiful blond lady behind the reception helped us with a smile without letting us feel like we are troubling her or stressing her out. Room was clean, we made use of the free rental bike services. Can cast on TV, almost everything was great.

We booked last minute so we had to pay a high price. The tap of the bathtub was a bit difficult to use, you also have to use the showerhead to fill the bathroom. We didn't understand how the climate control panel worked. Extra charges for roomservices, if you need a toothbrush, you have to go to the reception to pick it up. Normally no problem, slightly inconvenient if you're already in your pyjama's.

Room was spacious with plenty of cupboard space, a little short on hooks to hang things. Clean. Breakfast was what you excpect in a german hotel, with a good selection to choose from. As with most chain hetels the bathroom is more a design excersise. The hand basin is set to far back on the work surface and the work surface is to deep, which makes the mirror to far away for use by the ladies. Also the shower though very good does leak water onto the rest of the bathroom floor are if one is vigorous whe showering. some more hanging space for the towels to dry would be benificial. Overall the hotel is very good. the above notes do not detract from the stay at the hotel. I have stayed in many hotels around the world and the bathroom notes are a common design error.

The bathroom design.

Room was spacious . Very comfortable bed with superior pillows. Bathroom clean and provided shower gel and hand cream. Tram outside the hotel which takes you unto centre within 20 mins. Didn't realise that breakfast wasn't included in price and it came as a huge surprise at checkout. When we checked in this wasn't explained to us and I don't think I would pay the extra again . I don't think the breakfast was worth the extra 95 euros fod 2 people for 2 nights . Therefore for this reason i would probably not stay again.

The rooms were very clean, properly furnished, decorated. It was silent and comfortable. The shower worked really well. Staff was friendly. The dinner at the restaurant was exceptionally good considering the relatively low price. Contrary to some reviews, I found the breakfast worth the price as well. Good quality food for breakfast does worth 20 bucks per person. Considering my 11 year old was charged half priced and my 4 year old was not charged. If you add the breakfast to the room price, it is still a very good deal for the quality offered over all.

The hotel is nice and clean, away from center but easily reachable by tram, room size was ok, beds comfortable, decoration also nice, bathroom ample and very clean. It has a very good relation value for money.

The personnel could be more friendly, specially with non-german speaking guests. The intercom was not working and they failed to understand that it had to be repaired, and instead thought that we didn't know how to use it (it's basically the same system wordwide!). Staff from the restaurant seemed very stressed, but the room service went very good for us.

We stayed in hotel 3 nights, location was very good and quite, with public transport we was able to go to center very easily or any other places we wanted to. Every evening we were able to visit sauna and gym, everything was very clean. Hotel has own parking lots. If we will come back we will stay again in this hotel. 100 % recommended

The fact they bill you at the end of the stay and have added all the extra charges such as breakfast etc At the time of check in the receptionist agreed to sort out the parking for us free of charge, 2 days later on checkout we were given the full bill with all the charges.

The hotel is nice decorated. The rooms are comfortable and were very clean. The breakfast was very good, actually exceeded our expectations. We reached the hotel on Good Friday. The restaurants in town were closed so we visited the hotel restaurant and was very good. They even made a special dinner for our kid since he didn't like the adult options.

The room was very warm. We tried to lower the heating but nothing changed. One of the beds was not good. Also bare in mind that there is no separate bed for a kid and the covers are separate (we knew that already and we did not mind). The bathroom did not have a ventilation system. The parking had not enough spaces so we found a place every night with difficulty (although it is a paid parking and you get a card for your whole stay). Finally, we wanted some natural water and in the reception they had only sparkling, so we had to buy a bottle from the bar for a ridiculously expensive price. Natural water should be included in every room, otherwise what is the point of having the coffee and tea maker?

Really nice hotel, very good value for the premium feel of the place. Clean, modern, good facilities. Location is 45 mins walk from centre, but they offered bikes which were a very quick way in, and the tram line ran from straight outside the hotel anyway. Big supermarket like 5 mins walk away

Breakfast was quite expensive but we just ate from a nearby supermarket instead

We were in Köln to visit Titanic show 5 minutes walking from the hotel. We really enjoyed our time. Clean, comfortable and very lovely atmosphere. My son was very happy with Gym and he trained there with pleasure. It was nice opportunity to keep him busy and little boy had no interest in watching phone or TV.