I have been in hundreds of hotels, and this must have been the cleanest! Excellent rooms. Super friendly and always available staff. Near the center but outside the ZBE zones, which allow me to ride my own car. I stayed there for three nights, and on two of them, I chose to have dinner at the hotel bar. The menu was varied, and the food was excellent. A 5 star hotel experience.

They should improve their communication! It should be clear on the website that the hotel is located outside the ZBE (Low Emission Zone). The chat on Booking consistently informed me that the hotel was within a ZBE and that I needed to contact Madrid City Hall to find out how to reach the hotel, which turned out not to be true. I made a 700km journey worried about whether I could get to the hotel without risking a €200 fine.

I recently stayed at Hotel Silken Puerta Madrid, and it exceeded all our expectations. Its perfect location, halfway between the airport and the city center, made our travel experience smooth and convenient—our choice couldn't have been more spot-on. The hotel's food service was a delightful surprise, offering meals at very reasonable prices compared to the often steep restaurant bills in Madrid. The quality of the food and the exceptional service truly stood out. In addition to the comfortable and welcoming atmosphere, we highly recommend not only the hotel park but also the parking facilities, which are well-equipped for charging electric vehicles. All in all, we had an outstanding stay and give Hotel Silken Puerta Madrid a well-deserved 10 out of 10! 🌟 PizzaEnergia.es -- Check my video https://youtu.be/UGZ5lSQmNJU?si=ceDbXYfO0iC9ccKa

I'm very money-minded and a bit greedy, so I keep a close eye on every cent spent. To satisfy my greed, I'd love to have the €15 parking fee waived next time! While I understand the costs, I couldn't find anything else I didn't like about the hotel. 😉

All staff were friendly and most (our Spanish is very basic) spoke very good English which is good. The room was large and clean and easily coped with 3 people sharing. Parking was underground and secure, just make sure you validate your car parking ticket by the reception team to get the discounted parking. We visited Valley of the fallen which was about 45 minutes away this was a very interesting and nice place to visit. Whilst also there we visit Segovia roman aqueduct a piece of construction well worth seeing.

Again food menu did not tally up with the food menu they direct you to via the qr code. However the food from the menu was great and very nice for what we had.

The overall hotel experience was superb. Amazing staff, always willing to help, and the room was also really great, having a lot of space.

Just a small callout (though not super relevant), the doors to the corridor are not completely sound isolated, so sometimes you can hear people talking outside. But as mentioned, it was very rare and not disturbing at all.

We very much satisfied by everything. The location was near Sharma Climbing Center, wich was one of the places we wanted to visit. Enjoyed the architecture of the building. Fascinating concrete facade.

The staff were very nice and helpful, and the room was quite comfortable. The food was good as well. Overall, I was very happy with the hotel. The only issue I had was with the wifi.

The wifi was unusable for work. I was unable to stay on any video calls as it was very slow and would shut off every 2-3 minutes. I asked the front desk about it and they re started the router for me, but the connection was still so bad I ended up having to reschedule all of my meetings for the day. The exact same thing happened when I stayed at Silken Puerta Valencia. I think they need to get a new network infrastructure provider or update the hardware in their hotels.

Near to the airport , cabs easily available

The room service was not available at certain time of the day due to which either customer had to wait or go to downstairs and pick your order by yourself

The hotel is in a very quiet and peaceful area. Although the metro station is a little far away, you can reach the city center in a very short time with the buses numbered 146 and 114. Receptionists answered all our questions sincerely and enlightened us. The price of this quality hotel was extremely affordable. We got the impression that we were staying in a luxury hotel. The breakfast was very good and satisfying. Thank you so much for everything.

It’s clean and spacious , the location is a bit outskirts however we enjoy a bus ride which is located just outside the hotel

For a 4* property they should have at-least provide the basics ,, such as bedroom slippers, water bottle which most hotels has and also the in room phone doesn’t work at all . I see most this hotel caters to business guests.

The hotel is placed conveniently close to the airport where we needed to be the next day. It is spacious, has excellent facilities and the overall vibe was good. We loved the water pressure in the shower!

For the short stay we had there was nothing we expected to be better. Room service was good, there was no noise, the facilities and amenities are quite new and all was satisfactory.