I really liked this hotel - it was a great value stay, feels like higher than the published 3 star rating for sure. There were always lovely kind and welcoming staff (especially Armando and Manuel on the front desk and the gorgeous Gary who helped me out with park tickets and good advice every morning!). The rooms are large, very clean, modern and spacious, with a very handy microwave, full size fridge and keurig coffee machine. The bed was huge and very comfy! There were good quality dove toiletries dispensers in the bathroom- Dove shampoo, conditioner, shower gel, hand wash, lotion and soap bar. The breakfast was fine- pancakes, bread/toast, bagels, eggs and sausage, hot cinnamon rolls, yoghurts, muffins, cereal, oatmeal and bananas each day. It would have been lovely to have some more fresh fruit options but overall I was very satisfied. I never had a problem with queues and dined at different times each morning. In addition to this there is coffee/tea facilities open all day in the lobby- what a great benefit! I was able to take a fresh coffee out each morning and come back to a peppermint tea every evening. The pool area was great- water was chilly (but it is January) but the spa was hot. The front desk team said I could use the neighbouring hotel’s pool which was heated- I took one trip there for a dip, no problems- but their pool is pretty small so I generally stayed at the holiday inn pool.

Few minor niggles as expected for a 9 night stay - the parking fee was a little frustrating but is not unusual these days. The quarter machine in the laundry room wasn’t working, and two of the dryers coin slots were jammed - but reception helped me out by exchanging coins. The Air con was noisy even when ‘off’- the fan continued all night. One of the lifts was out of service some of the time so it was easier to just use the stairs. All of these are minor problems, to be expected in a busy big hotel.

I loved the front agent Bryannz (probably spelled their name wrong) and their amazingly warm outgoing hospitality and positive attitude. I also was outstanded at the cleanliness and amazing amenities offered and how well kept they were. Not to mention, the closeness to the parks.

Breakfast ended at 9:30 am which seemed a little early for breakfast and when I arrived at 9:10 they ran out of breakfast sausages and never replaced them. In addition the phone didn’t work in the room.

breakfast was good and plenty of options. great location. comfy beds. Good size room.

you have to book housekeeping 24 hours in advance

The staff really genuinely cares about their guests. We had booked a room that turned out to be an accessible room because the others were full. Unfortunately the air conditioning in the room was broken and when I mentioned it to the front desk they immediately got on it and because the air conditioning couldn’t be fixed, our room was upgraded to a king suite + our parking fee was waived off. I don’t regularly write reviews especially since Holiday inn is always a solid choice for a hotel but the way the staff went above and beyond is something I really appreciated.

The hotel was very clean. Beds were super comfy. Plenty of breakfast options. The hotel offers free shuttle to the parks which was very convenient. The best part of our stay was our interactions with Gary from the Disney Desk Services. He was so kind to my daughter and I and gave us great tips and recommendations.

Parking fee was excessive. There is no garage, only a huge parking lot in front of the hotel. I am not sure what you are really paying for.

They charge $24 now to park your car on the property.

Location is perfectly between Universal & Disney. Nice, clean comfortable hotel. Great to see clean looking carpets and esp linen looked and felt clean. They didn’t have anything hot in vegetarian, so the breakfast staff was very helpful and made us a vegetarian dish. Staff was courteous and helpful. Tip - they have to be told to clean the room.

Although they said they would clean every other day, but they didn’t and had to be reminded the next day.

The location to both Disney and Universal parks is excellent! Took us no time to get to where we needed to go each day. There was plenty of parking spots available, I wish it was a little more lit up in the side of the property. The breakfast was ok. The day I went had plenty of eggs and sausage but no potatoes or other options like that and I went around 8:45am so there still should have plenty of food left since breakfast ends at 9:30am. The room was spacious and bed was very comfy. It was clean and smelled clean as well. Overall, very good place for the money and will definitely stay here again.

The elevator was the only thing that was annoying, it was very slow.

Staff was exceptionally nice and helpful. Room was very clean and everything seemed very new. Free breakfast was good quality.

Elevators were questionable to the point where I saw one family get off to take the stairs. Lots of disconcerting noises, moving very slow, shuddering, etc. Only one elevator seemed to be operational.

The beds were amazing! The staff was great.

Unfortunately I had an issue with my air conditioner and was not able to be moved due to the facility being fully booked so we had pretty horrible sleep nights. Also, the staff only showed up once and the times I cashed to schedule cleaning they never showed so we also ran out of clean towels, and even soap 🤦🏻‍♀️.