Good property, great rooms and surroundings also very pleasant. Close to the center so was a great location with many good restaurants at a walking distance from the hotel. We were there for an exhibition and the place was only a short cab ride to Birmingham NEC which was very convenient. The coffee/hot chocolate machines near the lobby were such a great value add. The breakfast also was nice. The breakfast staff were very helpful and kept the space clean and well stocked.

The reception staff was a bit cold towards us.

Amazing location, just a few minutes walk to the shopping centre. Clean area, easy access to public transportation and uber. Solihul is s beautiful city and the hotel was decent and accommodating. Jacuzzi and the sauna room were amazing.

The leisure centre lockers needs fixing asap as most of the lockers were faulty. House keeping has alot to improve on, the corridors could use a big more organisation during cleaning throughout the day. The room was clean but it could have been much cleaner and the pillows has alot of use on it, they need change it frequently.

The decor is very calming and relaxing, the service was excellent, staff friendly and helpful, very professional. There are plenty of selections at breakfast and catered for all dietary needs. Evening meal was high class, recommended the the steak fridge and the game shepherd's pie. Excellent customer service too, I room was very small and cramped, but within minutes of being in our room we received a text message to see if we were happy with the room, which replied that we was not happy, our room was changed to a much larger room which was very quick and efficient.

No fridge in the rooms or coffee machine, not fussed on the coffee bags and the cups were too small to have a decent cup of tea or coffee. The breakfast filter coffee wasn't plesent nor the cappuccino. The pool area was very tired and could do with a makeover.

The staff were all very friendly and helpful, especially the lady who seemed to be managing the restaurant and took us to our table in the morning. Reception staff also very friendly and proactive in offering us a room on the ground floor as we had our dog with us.

We were there with our dog and the hotel garden which had a decent sized grass area was great for her to be able to have a run around. We had it to ourselves too, which was a bonus. The garden gate could do with a catch though to make it more secure, as people kept leaving it open. Our dog has good recall, but it wouldn’t have been secure enough for a dog that didn’t and a small dog would have been able to go under the gate too. A small point and I particularly want to emphasise how good the staff all were.

Lovely location, easy and plenty of parking, room was a very good size and the beds very comfortable. Unfortunately due to a little confusion post booking the beds were twin rather than a double. We didn't mind much as it was easy enough to push them together. The staff were really friendly and helpful. Very amenable as we had a dog and overall the hotel was quiet despite a large wedding taking place.

The breakfast was fine but there is a real limit for anyone who is vegan or veggie. My partner is a meat eater though and there was a good choice of different things on the buffet for him. I just adapted as best I could. The price of parking feels a lot it cost us about £40 for the 3 days although this gave us a lot of freedom and the location is so good we happily left it there for the majority of the stay using public transport to get around. I would recommend that you budget for this in your stay if you are booking so just bear in mind that it does increase the price quite a bit.

We visited Birmingham just for the Back to the Beginning show, so there wasn’t time for sightseeing. However, the area around the hotel seemed calm and quiet. There’s a train station nearby, which should be a convenient way to get to the city center — though I can’t say for sure, as we only used Uber during our stay. Breakfast was fairly standard, with a wide selection of items typically found in a Full English breakfast, along with juices, cereals, and sweet pastries. However, there was no dedicated section for vegetables and only a small variety of fruit. You can order à la carte dishes if you’re in the mood for something extra, but be aware that they may come at an additional cost, even if you’ve prepaid for breakfast.

The king-size bed wasn’t the most comfortable, especially with a spring mattress. I’m also not a fan of having just one large French-style blanket over the whole bed. We asked at reception for two separate blankets, and although they said they would take care of it, nothing was ever changed. Since we were only staying for two nights and checking out the next day, I didn’t follow up. Maybe there was a miscommunication on my part, or maybe someone just forgot — I don’t know. But it was still a disappointment. In hindsight, I probably should have booked a room with two single beds, but unfortunately, all the suites were fully booked at the time.

The room was very clean, fairly spacious, the bathroom with a large walk-in shower was very nice. Fairly good vegan and gluten free options available at breakfast.

The parking charge for paying overnight guests of £10 is outrageous. The building looks very dated outside, it could do with some refurbishing. The Gloucester suite entrance ‘reception’ is very empty and could do with some a comfortable seating areas to make it look cosy ans inviting. The carpets along the hallway on the first floor could do with a clean from the apparent split wine / food after what seem must have been spilled after rooms service trays have been left out for collection. The lift could do with an upgrade to its style could do with a sweep/hoover in the lift door grooves. These are no biggies though. Maybe some vegan butter to go with the nice collection of vegan options. The scrambled egg was not very nice, but maybe I’m just particular with them, bit watery and tastless.

The breakfast was good ! Variety to suit everyone also well staffed and facilitated a little noisy during our last breakfast sure to a large wedding party

We booked an inclusive bead breakfast and evening meal This was a restricted evening meal menu which didn’t appeal to us The meals offered were disappointing Iwe like lots of fresh vegetables The chicken was tough and the food was very salty The staff were very responsive to this and offered a much better option I can’t fault the staff at this hotel from housekeeping , dining staff to front of house

Excellent stay at this hotel. The location is very close to the NEC, good value for money, the beds were very comfy although we stayed in a "King room" but be aware the beds are double beds. The room was clean and tidy, a nice shower and toiletries provided. Good, free WiFi and TV in the rooms. Spa Access is free and provides towels but the spa is a little outdated. Staff friendly and helpful. £10 per 24 hrs for parking. Good breakfast but a little expensive at £16.96 pp. Overall would recommend.

Breakfast a bit pricey for what you get, double beds, spa a little outdated.

We recently stayed at another Voco hotel and loved it, so we decided to try this one and it didn’t disappoint. The hotel was lovely, and the spa facilities; hot tub, swimming pool, and more were fantastic. Our room was excellent: a comfortable bed, a great ensuite, and stylish modern décor throughout. Overall, it was a great stay, just a little maintenance in certain areas would make it a five-star experience.

The changing rooms felt a bit dated and could use some modernising; they weren’t the most inviting, so I chose not to shower there.