Everything was great—except for the parking. The hotel offers free parking, which is excellent, but only when spaces are available. However, if you plan to take your car out, for example to visit Florence, you may find no available space upon your return. That’s exactly what happened to us. We kindly asked the reception beforehand, but they did not inform us about this possibility. To make matters worse, the night shift receptionist on duty on July 5th, 2025, wasn't polite and surprisingly rude, his attitude was unacceptable to us. We expected a more helpful and respectful approach from the staff, especially in a situation like this in the middle of the night in Italy where the cars with foreign plates are targets.

I was here for a medical operation. the staff especially reception were amazing. Every one was very helpful and the leveel of English made life so much easier. The sheets were changed every day. The location to Hpspital and local shops met all your needs for Chemist to Restaurants and Supermarket. The tram line next to Hotel, easy acess to Hospital and city centre,

No English TV No Tea and Coffee Faclities in room ( although whenever i asked for a cuppa at reception i was looked after)

It's a short tram ride from the centre.

The breakfast could have more choice although everything served was tasty. When we arrived there was no parking available in the garage. It was Saturday so we just parked on the street for free and moved our car to the garage on Sunday when space became available. Internet was weak. We requested a double bed and got twin beds.

Room was excellent, location is perfect, 2 minutes walk from tram station that takes you to the city center. Staff was friendly, definitely would come back.

Parking could be a problem if you plan to use car everyday, as it is not certain that parking on site would be available, but there is parking 4 minutes walk from the hotel that could be used to park your car overnight, and in the morning, when some spot opens up, you just move your car to the hotel parking.

I was a patient at Careggi Hospital, so location was perfect. The tram line ran past the hotel, making acess to hospital and cbd easy The staff were amazing, very caring and helpful. Reception were so good to me. Thank you

The Restaurant didn't open until 7.30. No English TV

Nice breakfast, quiet at night, comfortable beds despite being separate from each other (seemed weird to us) and free parking. There is a market/beer garden nearby which gave us a different experience comparing to typical touristic activities.

There was a weird small when we entered our room, but after some time we either got used to it or it went away (maybe it has to deal with some cleaning products).

Great location near a tram stop (some minutes walking) with a direct line to the central station and all the main attractions (a few stops, a 5 - 10 minutes ride). Big rooms, comfortable beds. A very good breakfast, lots of choice (but lacking more variety in fruit). Free parking. And all for a reasonable price (in Florence).

Everything was ok, really.

Modern and cozy hotel, clean appartments with very nice and clean barhroom with all the necessities, breakfasts were very tasty. Very comfortable beds and pillows. There were also rollets on the windows, so there was no heat in the room during the sunny days. The location was great, right at the corner of a tram station, so in the city center in 10 mins, or also by walk in cca 30 mins. Also the surrounding was calm and we felt safe there even in the evening. We actually booked one more night here, in the end, so I would really highly recommend :)

niente :)

Smaller spread than other hotels, but still very good. Miriam and Viola at the check in were amazing. Very courteous and exceptionally helpful. They gave us lots of useful information & tips. Thank you to them both.

Everything was great. Tram very nearby to get to the city centre.

Friendly and helpful staff, very clean and comfortable beds, spacious rooms with nice views, good breakfast . Close to tram stop for easy access to city centre and also for Florence airport.

Room not well sound insulated so could hear a lot of noise from other rooms !! Shower was very average, and only one socket we could use to charge our phones