Subject: Exceptional Service by Barman Said I would like to express my sincere thanks to Said, the barman, for his outstanding service during my stay. He was working extremely hard every day, showing incredible dedication and energy. Not only was he consistently attentive and professional, but he also made the best coffee I’ve had at the hotel! Said’s work ethic is truly impressive—what he managed to accomplish could easily take three people. His contribution to the guest experience should absolutely be recognized. I strongly believe he deserves a bonus or some form of recognition from the company. Staff like him make a real difference. I absolutely loved everything about this hotel, especially the staff — they were all amazing and incredibly friendly! A special mention goes to Sara at reception — she was phenomenal! Such a sweet, polite, and hardworking person. Well done, Sara, and thank you for making our stay even more enjoyable! Regards, Lule

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The variety of food was great! My husband, I and my daughter could choose a lot of types. The aquapark for kids fantastic, my daughter was so happy. The all inclusive alcohol was not good, not variety, the cocktails were not tasty. So I drunk only Cava and bear.

When we checked in in the room the floor was with sand. Near the hotel was one beach Cala Antena, 5 minutes by food. The beach was bad, the sand was dirty and a lot of stones didn’t give way to go on the sea. The beautiful beach was in 7-10 minutes by hotel transfer, it’s was good and clean. But the transfer car was so small and we need to wait a long line of people to get the seat on the transfer on the morning. I recommend to transfer people to the bigger bus if possible. The hotel entertainment program for adults was not every evening, so it was a little boring. But when the entertainment was, it was interesting

The location was good, and staff friendly and helpful. Breakfast and dinner were both plentiful and had a good variety, although tailored mostly towards the mass of English guests. The hotel has a good kids play pool and a large one for adults where you can spend the whole day, but if you want to get out there is just one relatively small beach (Cala Antena) nearby which is only accessible down a long flight of steps.

There was a loud party every night starting around 9 pm and lasting up to 11-12 pm. Although a family friendly event for kids, it wasn't our thing and was quite bothersome as all the buildings surrounded the party area and the loud music could be heard in all the rooms late in the night.

The staff here are absolutely incredible. We're just back from 10 days at Eurocalas. We had a fantastic stay. We were never hungry. Having read some of the reviews we knew we'd enjoy our stay but it exceeded our expectations. It's spotless. The staff work so hard, they are a credit to the hotel, especially Toni, Said and Kiko. We read some reviews about wasps etc but we barely saw any. Food everyday was really lovely. Shuttle bus to the beach was a great extra. Calas de Domingos is a stunning beach. 2/3 min in the complimentary shuttle. We're a family of 5 and the room was big. 3 kids in the front room then a bedroom for the adults. Room was cleaned everyday with fresh towels. If you're heading to Eurocalas you will have a fantastic holiday.

The biggest issue we experienced was some of the other guests. Loud, drunk and loutish behaviour, from families with small children with them. The staff did so well to keep them in check. This was the only issue we experienced and it was addressed by staff as soon as it became too much. We had read some reviews about the restaurant being loud, this is unavoidable as the staff work so hard to cater for all the guests. We found that going towards the later parts of the service was better.

Everything was good room very clean and modern, food very good, plenty of it and hot and replenished constantly and staff constantly clearing dirty plates, cleaning tables and also around the pool and the bar, staff constantly clearing tables and picking up cups, a very clean hotel. This is a family hotel and there is plenty for children to do including having a play area in the pool.

The entertainment in the evening could be better the Abba night and soul night very good, the magician was strange and the in-house entertainment not great.

Rooms are simple but clean. Food is great,, for all the tastes, and every day diversity is very extensive. Different pools for all ages. Stuff cleans nonstop, very greatly appreciated, they try to keep it as clean as possible.

It's annoying to see at 7:00 in the morning people "reserving" sunbeds. Very noisy at the restaurant, you wish to get out ASAP.

Everything was excellent from the minute we arrived. Check in was quick and efficient. We arrived at 11.30pm and there was food still available. Rooms were very spacious, clean and very well equipped. We had a 1 bedroom apartment. Everything we needed was there. There was plenty of selection for breakfast lunch and dinner. Food was still been topped up fresh 15 mins before closing which was so nice for people that were running late and still got hot fresh food. Staff were friendly and polite and very well trained. Well done management. The arcade was so much fun for your 9 year old son. He really enjoyed his stay.

There was not 1 thing I could say bad about our experience. We will definitely be back and I will recommend this hotel. To my friend and family.

All the staff were extremely friendly & helpful. The food selection was varied and had a Chinese & Mexican theme night. The food from live cooking was gorgeous. Drinks selection and snack bar was also good. I can't fault the food or service. Also the animation team worked hard to entertain everyone. On the day of check out we were allowed all inclusive for the duration of that day also which I though was very good as in the past I had to pay for that service.I would definitely return.

The food was delicious. I think that the all-inclusive option is very good. You have a lot of different food to choose from, so you can’t be hungry. The swimming pools were nice. Nothing special, but still very good. If you compare quality and price it’s a very good hotel. However you must remember that during the holiday period there are a lot of families with children, so for some people, it can be a little bit annoying.

You must remember that during the holiday period there are a lot of families with children, so for some people, it can be a little bit annoying.

The staff was very kind and helpful. The food was also delicious, there was a huge selection both at breakfast and at dinner. The rooms were just like in the picture and were cleaned every day. There were many pools that were also cleaned every day. The parking lot was also perfect. There were plenty of programs for the children, so our little girl was never bored for a moment.

The water in the children's pool with slides was very, very cold, so even though it was the most beautiful pool, we couldn't use it. All the other pools were much warmer. I indicated in advance that we would be arriving with a 3-year-old girl, so we would like to request a baby bed. But this was only insured up to 2 years of age. However, the sofa bed cannot be used with a 3-year-old child, because it is very narrow, so children can easily fall off it. So the three of us slept in one bed in the end.