Good breakfast selection, comfy bed, good location.

The 2 evening frontdesk staff need to learn to be courteous. They were talking in their native language when she was checking me in.

1) Wonderful staff, very welcoming and professional. Bathroom layout is excellent and water pressure is great. 2) Ample parking 3) Excellent coffee (which means the coffee machines are well cleaned regularly- thank you to the kitchen staff!) 4) Very clean hotel -thank you to the housekeeping team!! 5) Room layout is excellent, it really optimizes the space. 6) Great towels, very absorbent yet soft

1)The bed mattress is due for a change. When you lie down much of your body sinks into it. It makes your back hurt. They need newer, firmer mattresses. 2) very limited selection of TV channels. Didn’t even have CNBC 3) Eggs (at breakfast) don’t seem to use whole eggs but likely processed eggs. Also, overall, the range of breakfast selections was less than many other BW hotels I stayed at in other cities.

Rece I have a chance to stay in this hotel twice. And both times it has been a very pleasant experience. Especially feel to say my greatest appreciation to Front Desk Agent Jasmine. Her welcoming and respectful attitude made a big difference on all duration of our stay there. She is very helpful, knowlagable and always being pleasent and happy. Breakfast is very good. Lots of defferent choices, including fresh fruits. Everything is freshly made and deliciouse. Thank you for free coffee, and big veriety of teas. Fresh white roses in the hallway made my day today, it's been a very beautiful touch. Definenly thus BW going to be my choice in next Toronto visit. Thank you for everything.

The things I enjoyed most about my stay, was how respectful and friendly all the staff were. Housekeeping/room service was amazing. I didn't have to request them or change my own garbage like my previous experience in other hotels. Breakfast was good. Cleanliness of the whole hotel. 24hr access to a hot drink in the lobby.

No TV service or wifi for a day, but from what I take, there were technical difficulties from the provider. Breakfast chicken sausages were an acquired taste on the first day, but the second day made up for it when they served turkey sausages. I would prefer more body soap/shower gel and shampoo/conditioner. I would've liked to have shelter off to the side or around the back for when having a quick cigarette break outdoors, without getting wet.

The staff was very helpful and available. I wish I had a young girl's name that worked the front desk when we checked in on Saturday around 1:45. She was offering us any suggestions for getting our girls to and from the Taylor Swift concert. She should get a raise for being so patient with us LOL! The room was very clean and breakfast was good.

The only thing that kept me from giving A perfect rating was the heat in our bedroom was noisy. Every time it would kick in, it would make three loud clicks as if someone was tapping on an old typewriter. I had a hard time falling asleep because of that. Also, the bathroom sink had a drip

Excellent breakfast- good coffee, juices, fruit salad, yogurt, variety of breads, bagels, waffles and eggs. Cereals as well. Was an airport hotel yet seemed quite a distance from the airport- took longer to get to airport than expected. Shuttle runs only on the hour so need to go early or late but at least there is a shuttle . Comfortable room - king bed but not overly large room.

Was a bit higher than I pay for similar facility in Calgary.

The hotel stay was Excellent more than 5 stars. Lobby had hot complimentary coffee, nice smiling staff ,clean lobby. The room was exceptionally good. Good bed, pillows, sofa , fridge Microwave all details taken care by this hotel. Hot breakfast, juices, cooked hot omelette, hot coffee hot milk, pancakes, bread butter jam honey were all on display to be eaten by guests .No need to ask for anything hidden in fridge or Coolers. I LOVED THE BREAKFAST I travel a lot and I am an experienced Hotelier, I was very impressed by this hotel. I RATE THIS AS 🌟 🌟🌟🌟🌟+HOTEL. Keep it up Management.

Nothing was bad at Hotel except a note. The elevator is little slow in approaching on demand. Dover can fix it if management calls them.

We got very lucky and received a free upgrade to a suite which had a hot tub for two people in the room. Room was very clean, comfortable and had plenty of toiletries. Breakfast was decent, had a good selection (including a yoghurt bar and waffle maker). Good restaurant attached to the hotel, but also plenty of other dining options within a walkable distance. The hotel provided complimentary pick-up and drop-off at the airport, which was very nice.

I liked that real dishes and cutlery were provided for the self-serve breakfast. This shows the hotel’s commitment to environmental sustainability, as does the opportunity to keep one’s towels to use for another day. Many hotels seem to have abandoned these practices, so I was very happy to see them here. The bed was very comfortable and the room lighting was great. I would definitely stay here again.

My spouse reacted to some kind of fragrance in the room - perhaps a cleaning product. There was no USB charging port.

Close to the airport, respected my late check-in request, convenient parking.

The woman who checked me in was quite rude and snooty, going so far as to roll her eyes at me when I asked her to repeat questions because I couldn’t hear well. Furthermore, it took minimum 15 minutes for someone to check me in as there was no one at the front desk when I got there. One of the bed sheets had a stain on it, but it was on the other side from where I was laying so I didn’t make a scene about it.