Yes are bathroom had a clogged toilet. I had requested it to be unclogged at 1:30 in the afternoon. We got back to the Rome at almost 12 o'clock and the toilet was still clogged. A night shift girl was kind enough to find me a plunger and we did it ours. What's very dissatisfied with that. Also I was told that they would not charge us from the room that night.

The front desk guy, his name is Jonathan he was very kind, compassionate, and very polite. He was very knowledgeable and very efficient in resolving the reservation issue. The housekeeper Glorimar keeps our room clean and full of supplies

Some staff are rude. Or if you have an issue with the reservation, they didn't move a finger to help,

Great atmosphere (as all TRU hotels have), all facilities (pool, fitness, breakfast, “emergency” food shop, work places, and ample parking). Lots of shops and restaurants around the hotel and 5 minute walk to the small town’s Down town area with the falls.

Hotel is directly next to highway, which causes traffic noise all day and night.

The rooms were very clean and minimalist design was great. The staff was fantastic. Very clean and simple. Staff was very helpful and kind, quick to find answers and to help.

The room was a little tight between the bed and the table. Would have loved a bigger chair to read/ work in. Had minor issue with the TV but staff helped me fix it.

The hotel is super clean and in a great location. I only stayed for a night, but would definitely stay here again should the need arise.

The walls are a little thin. I could hear the little kids in the room next door running around until 10:30 p.m. Perhaps some area rugs in the rooms would help soak up some of the noise.

Great location, comfortable beds and decent breakfast

Rooms don't have closets or drawers or even any shelves. You have to keep everything right in your suitcase the whole time. It's a bit challenging if you've got kids and all the gear that goes with that. Probably not as much of an issue otherwise.

Super clean property. Friendly staff. Easy check in/check out. Great breakfast.

I purposely booked this hotel for the pool. I was offered to stay on base at Air Force base but gave it up to have the pool but upon my arrival pool was closed so I’m super disappointed in this when i could’ve just stayed at the Air Force base.

It was a good location with plenty of places to eat near by. It’s located just off the turnpike. The rooms where clean, comfortable and the staff was extremely friendly and helpful. I would recommend it to anyone and will stay there again when I’m in that area again.

It was close to lots of food options and store options. It was very clean and they came every other day to take trash and give fresh towels. They had breakfast every morning. All in all a cozy place to stay.

N/a

I made my reservation through booking.com and I received a confirmation email, but when I arrived they couldn't find my reservation and the hotel was booked. It was late (11 pm) when we arrived and I drove from VA with my daughter for a college visit. Erica was working the front desk. She called booking.com to try and find my reservation and they were no help. Erica went above and beyond to make sure we could get a room! She and another night shift employee cleaned a room for us. Erica was awesome!!!Thank you again Erica!

Booking.com screwed up my reservation although they sent me a confirmation email the hotel did not have my reservation. Not sure I will use them again!!