All okey. Convenient location, great sea view, room super comfy!

The lobby itself not like a 5 star resort. Looks like a lousy normal condo lobby. Pool inside our room not properly maintained. Something just not right, i dont know is it because of the deco or it just not properly cleaned.

Hotel was good, room was clean, housekeeping did a good job and even helped to give extra water n towel everyday, facilities were good, pool was nice, kids enjoyed gaming room, quick check in and check out process, free parking, nice Seaview from room, bathtub was fun, pool inside room was wonderful.

Water was stagnant in bathroom, location of hotel in the middle of fishing village and far from city center, no proper nearby attractions, process of validating tng card at lobby before taking car from parking is troublesome, lighting in room needs an upgrade as it is too dim

Staff friendliness, our own pool and steam room, the daily cleaning and top ups, food Warry in the small shop went above and beyond to help us. An asset to the hotel.

Have different fruit options at breakfast. A bit repetitive. Maybe all staff should have knowledge of opening times for restaurant, spa and shop. As some couldn’t answer this for us. Pool went green so maybe a 4/5 daily cleaning or at least a weekly one. Tour desk couldn’t help or suggest places / it was more of a taxi service as you just told them where you want to go. Also the 70myr rate per hour changed from 520myr to 800myr for 8 hours so we declined the trip. Not a great beach for swimming. Not much in area so had to travel.

Overall, the property is clean and organized. The staff are all friendly and helpful. Location-wise is not favourable, located about 30 minutes from George Town. If you are a family traveller with children, you will enjoy a whole day stay in the hotel room facing the sea and a private pool all day long.

The location and surroundings. The main road outside the hotel is super heavy traffic, and with no traffic lights. Turning right, heading towards town, will be super challenging. The parking bays are very narrow, so if you are driving a 4x4 or MPV will be difficult to maneuver.

The staff is great. Everyone is friendly and approachable, especially the beautiful people at the reception counter. I think your staff is the best feature of Lexis Suites in Penang. As my wife and I were celebrating our 50th wedding anniversary, the staff went out of their way to decorate one of the beds. This was unexpected! So any of you guys want to celebrate any sort of anniversary, head on to Lexis Suites (Penang), and you will not be disappointed!

The lighting for the mirror is pathetic. I wish it were a little brighter. I believe the bedroom should have another comfortable chair. As it is, one person sits and relaxes while the other just sits on the bed. Driving up and down the carpark can also drive you nuts with all the turns you have to make to reach it.

Room superb. In the room pool was exceptional, order a set of tides in pool and the service was marvellous. Besides, the staff are very helpful and they assisted us well. check in process was easy and all done just within minutes and we were allowed to early check and late checkout.

We stayed in room 1906. The room toilet have problem whereby the water not flowing and need to use given broom type of viper to pool the water. shud have a door near the pool to access direct to bathroom/toilet so the floor in room wont be wet. room service was poor, took 3 hours to get a bucket of ice. The parking system is worse as they use TNG but when u wanna go out, before scanning u need to validate in the lobby. its literally so annoying. Shud change the system by providing a parking card for customer.

The room was beautiful, clean, esthetically pleasing, additional steam room and private pool made it even more special! Staff were amazing, food was good and the local area had everything needed. The other events/tours were accessible with a short taxi ride.

Only a small issue, on the first day room service staff knocked 5 times to clean room. I do however take responsibility for not putting do not disturb sign up! So in short nothing wrong, all perfect!

Room: We stayed in Executive Pool Suite. The bedroom is huge, got 2 kings bed, bed is also comfortable too Pool: Beautiful scenery facing the sea, and it is outside of the bedroom and you will get the sunlight while bathing in the pool. For smokers, u can smoke at the pool area as they provide u the ashtray Bathtub: Bathtub is also outside of the bedroom, both of my children enjoy the bathtub Sauna: Sauna is outside of the bathroom, we only use it for a few minutes Amenities: All is good Food: Plenty of food, but i expect they can topup the food faster.

Slow refill on the food

Probably the only place we stayed at in Malaysia that felt like a real hotel. The staff had immaculate manners and even prepared our early breakfast to take away at 5:30am due to our early flight. I didn't try their restaurants but I strongly recommend taking a little walk outside (if you can brave the traffic whizzing by you on narrow roads) and trying the local cuisine there. It was probably the best food we had on our trip to Malaysia! There is also an excellent Chinese place behind the restaurant - try the crab or the shrimp there and you'll be blown away.

Nothing!

The room has private pool and sauna. We enjoyed so much for both facilities. Customer service had performed excellent job too. The buffet breakfast offered varieties of food choices. My kids enjoyed kidz room and they loved playing ping pong too. Overall, we had an enjoyable stay in Pinang.

4 people stayed in the hotel. However, hotel only provided two big towels to us. After contacting the customer service, they delivered to us. Their customer service was good! Please continue to maintain the quality of services, food and cleanliness.